# Crestron Go — user reviews > 58 indexed App Store user reviews of Crestron Go by Crestron Electronics, Inc., rated 2.20/5 from 97 ratings. - Source: https://appshunter.io/ios/app/crestron-go/id1524705695/reviews - App overview in markdown: https://appshunter.io/ios/app/crestron-go/id1524705695.md - Rating breakdown: 5★ 23 · 4★ 3 · 3★ 5 · 2★ 6 · 1★ 60 ## What do users think of Crestron Go? Overall sentiment: negative **Pros** - 👍 Fully customizable system - 👍 Works well when set up correctly - 👍 Exceptional app for control systems - 👍 Very practical and easy to understand - 👍 Solid performance for controlling switchers **Cons** - 🐛 Frequent crashes and freezes - 🐛 Setup is very difficult - 🐛 Expensive purchase model ($99 per device) - 🐛 Poor user interface and intuitiveness - 🐛 Slow app updates and lack of maintenance - 🐛 Inconsistent functionality - 🐛 Issues with new iOS versions - 🐛 Keyboard not working in landscape mode - 🐛 Cannot restore previous purchases - 🐛 App requires repurchase on new devices - 🐛 No family sharing support - 🐛 Intermittent performance - 🐛 Black screen on launch or rotation - 🐛 Lacks consumer support - 🐛 High cost for a buggy app **Commonly reported bugs** - App crashes on iOS 16.4.1 - Project upload fails from VTProe - Black screen on rotation or app re-launch - App freezes upon opening - App crashes constantly, especially on rotation - App hangs and crashes on iOS 16 - Keyboard not working in landscape mode - Cannot enter credentials on new iPhone - App breaks with OS 16 upgrade - Family sharing not working - WiFi IP address changing on new iPhone - Volume bar not working - App not working after transferring to new iPhone - Settings page not showing completely - Restore purchase directs to pay again - App freezes when switching between apps - Connection failures - Cannot restore purchase through family share - App fails to acknowledge prior in-app purchase - Endless loop when migrating to new iPhone - iTunes error during purchase recovery - App stopped working after phone restore - App doesn't work with new iPhone - Intermittent issues with new iPhones - App not working at all - Setup issues on new iPhone - App crashes before start **Most requested features** - Fix restore purchase functionality - Enable family sharing - Improve app stability on new iOS releases - Address keyboard issues in landscape mode - Ensure settings transfer to new devices - Provide better consumer support - Update app more frequently - Fix volume bar functionality - Improve app intuitiveness ## Newest reviews (15 of 58) ### 2/5 — Trava Muito *2026-05-03* O aplicativo trava muito. Toda vez que necessito dar um comando tenho ré reiniciá-lo. ### 2/5 — Disappointing *2025-09-07* For what is supposed to be the highest end, Cadillac of the AV control world, this app is highly disappointing. If you move out of it and come back, it takes a few seconds to reload unlike every other app made. The GUI lacks isn't the slightest bit intuitive. The updates are Amazingly slow to come for supposedly the best and it not being a free app. ### 1/5 — Unable to recover purchase *2024-11-17, version 1.1.2* Like the last review, I am unable to recover my prior purchase of the app. I have tried pressing upgrade and it gives an iTunes error. ### 1/5 — App stopped working *2024-10-03* After restoring my phone from an icloud copy the app stopped working. The app suddenly displayed an upgrade button even though I bought it with the same account. Clicking that button trying to buy it again does not work. ### 1/5 — Bad App *2024-09-24* Not friendly especially when setting up on new iPhone. Important to have saved the configuration from old phone. It is under the edit pencil and then go to name given to your home setup and write down the parameters. No wonder everyone going to Control4 for home automation these days instead of Crestron ### 1/5 — Fix reconnecting issue!! *2024-09-12, version 1.1.0* Please fix it so that when you switch between apps, it doesn’t have to reconnect every time. This is such such a poor quality app for such a high price. ### 1/5 — Horrible *2024-08-25, version 1.1.0* This app doesn’t work half the time and then it requires an upgrade for $100 after already paying the hundred dollars a couple years ago. Needs updating badly. ### 1/5 — Bad app *2024-08-04, version 1.1.0* Doesn’t work very crappy app ### 2/5 — Works - except launching is unreliable and transferring to a new iPhone is terrible *2023-11-10* This app has been part of my custom built home’s automation for almost 4 years (well probably about 2 with Crestron Go vs the previous app). It has always had a problem with launching. Generally, it takes two times launching before it works. The sequence goes like this: 1. Touch the crestron go app and rotate my iPhone. Just a black screen appears 2. Close the app. 3. Touch the app and rotate my iPhone. Black screen appears and then my homes configuration shows with crestron logging in. 4. Things work normally. They surely is some sort of fix for this type of bug. Can you please look at and then fix. My 2 stars would turn to 4. In order for a 5, you need to fix the settings not coming over when I get a new iPhone. I forgot that I have to find my configuration from my home automation vendor and go through the laborious task of typing things in. Extremely annoying as the configuration for your app requires a lot of typing. You, also, only provide a working keyboard when in portrait mode which is the opposite of viewing mode when you have to enter the configuration (very confusing). Thanks, -Jeremy ### 1/5 — Terrible *2023-07-27, version 1.0.52* Horrible App. Can’t imagine putting in the money for a Crestron System just for the app to be this horrendous. ### 1/5 — Fraud *2023-05-20* I don’t know how they got this past the Apple Store review, but this is fraudulent behavior from the developer. They copied the app, renamed it by adding “go” at end of the name and require you to repay the $99 to access your system. Further, as others have stated, many months in it still does not support the latest iOS release. something needs to be done by Apple here to protect users. ### 1/5 — App crashing on ios 16.4.1 *2023-04-16, version 1.0.49* Whatever Crestron fixed in latest app release is now broken again in iOS 16.4.1. App hangs and then crashed when you leave app and come back to it. Do better Crestron! ### 1/5 — In version 1.0.49 the project is not uploading from VTProe to iPhone or IPad *2023-04-08* When I upload project from VT Pro-e to iPhone or to IPad there is Toolbox error: the device could not be identified. Please rollback version 1.0.24 for upload accessible. ### 1/5 — Still not updated for iOS 16 *2023-03-06* iOS 16 was released to the public 6 months ago. It was in beta for 6 months before that. Crestron has still not updated this app for compatibility with iOS 16. If you accidentally rotate your phone or tablet vertically while inside the app, you’re done. Must Force-close the app, re-launch, re-load programming, etc. If you exit the app to respond to a notification, phone call, or anything else - when you re-enter this app the screen is black and it’s unusable. Must force-close it, re-launch, and repeat. I’ve used full Crestron automation in multiple homes for over a decade. From a company like Crestron I would expect app testing and updates to occur during the BETA phase of new iOS releases so that on day #1 of the public iOS release things are ready to rock with little to no disruption to the tens of thousands of households and businesses using it. In this case not only was the update not completed during beta, but now we’re 6 months post public release and it’s still barely useable. Not a good sign for Crestron. It’s making me re-think my loyalty to their home solutions, which used to be cutting edge. ### 1/5 — crashes on 16.2 *2023-02-13* after a recent iOS update the app became unusable. it immediately freezes for me upon opening. i need to force-close it and reopen every time i want to use it. my free apps are getting updates 10x more often than this $99 crap ## Most critical reviews (10 lowest-rated) ### 1/5 — Setup almost impossible. *2026-07-23* After years I bought a second license for a extra Iphone so again 99 Euro, but then the settings page do not show up completely like in older versions. It’s impossible to change a value because it will never show up after you saved the settings. Most worse app ever designed. ### 1/5 — No consumer support whatsoever *2026-01-10* I have a crestron system in my Prevost Bus. Nothing but issues but the worst is setup Crestron Go App on several apple devices and the program makes me buy the app for every device I have including a on replacement one. At $99 a pop, this is ridiculous. I will never buy another coach with Crestron ever again. ### 1/5 — Horrible app *2025-12-26* Aside from the consistent lack of care to keep this app updated, routine freezes and connection failures, this app now has absolutely no functionality with the home automation system. Attempting to purchase the required 100 dollar license fails despite repeated attempts to acquire it rendering the entire system useless. A complete failure of a piece of software. ### 1/5 — Can’t restore purchase *2025-09-20* Restore purchase directs me to pay again during setup in my new phone. I purchased it back in 2021. I can’t control my home now. The support link on this page requires a login to talk to see any contact information. The functionality of this largely ignored app backs up a lot of money spent with this company on automation equipment for the folks who use it. They need to pay attention and at minimum do some updating and testing around major releases. ### 1/5 — Why do I need to pay? *2025-09-05, version 1.1.3* Why would I have to spend $100 on your app for each person in my family after I have already spend hundreds of thousands on your system. What a way to piss off your customers! ### 1/5 — Failed restore of purchase *2025-06-28, version 1.1.3* Would not let me restore purchase of upgrade through family share. It’s worthless to me, unfortunately. ### 1/5 — Fraud *2025-06-21* I don’t know how they got this past the Apple Store review, but this is fraudulent behavior from the developer. They copied the app, renamed it by adding “go” at end of the name and require you to repay the $99 to access your system. Further, as others have stated, many months in it still does not support the latest iOS release. something needs to be done by Apple here to protect users. ### 1/5 — App Fails to Work or Acknowledge Prior In-App Purchase *2025-01-19* I recently upgraded to iPhone 16 Pro and had previously purchased this app on iPhone 15 Pro. Now, the in-app purchase required to “upgrade” the app no longer works in any manner. The app acknowledges that I previously purchased the upgrade, but does not activate the upgrade. I cannot even purchase the upgrade again, because Apple App Store rightly informs the app I already own the “Upgrade.” So, now I am locked out of my Smart Home app controls. ### 1/5 — 不提示付款价格，不能退款 *2025-01-09* 差评吧，弹出的信息也不写价格，以为扩展业务不收费了呢，结果一下扣费698元还不能退款！ ### 1/5 — Good luck updating app *2024-11-18, version 1.1.2* An endless loop when I tried to migrate from an iPhone 14 to a 16. I got the message it could not connect to iTunes!!! iTunes? Crestron support sent me Apple who sent me to Crestron. ## Most praised reviews (10 highest-rated) ### 5/5 — Fera demais *2026-05-31* Lento mas serve bastante, e e muito bom ### 5/5 — Great app *2025-01-29* Easy to install and use ### 5/5 — Fully Custom *2024-08-03* The only system that really allows complete customisation. Choose your installer wisely!! ### 5/5 — Works great *2022-01-27* Going on 3 months now controlling my switcher and it’s been solid as a rock. My programmer and I had an issue setting up an iPad Pro but it turned out to be a setting with the iPad that would not allow it to connect. Love it ### 5/5 — Exceptional App *2020-12-18* An open slate for you to gain control of almost anything from work to home - using Crestron control systems. One important note is that this isn’t a download and go application - it does require custom programming from an authorized Crestron developer. ### 5/5 — 很实用 *2020-08-16* 产品很实用，简单易懂。给好评 ### 3/5 — iPhone Crestron GO app *2024-09-23, version 1.1.0* iPhone Crestron GO app works intermittently Crestron GO app doesn’t work whenever new iPhone comes out Now Crestron GO app isn’t working at all I tried unsuccessfully to reset app and reinstall Crestron please help me ASAP Thanks ### 3/5 — Black screen *2023-03-03* If u rotate a project to horizontal u get a black screen. If u lockit in setting to portrait and rotate to horizontal. It still crashes ### 3/5 — Glitchy yet powerful *2023-01-08* When it works and is set up right it works well. Yet is a glitchy app that can be unreliable, especially considering cost. ### 3/5 — Keyboard not working in landscape mode *2022-11-16* Awesome app , but there is a little bug , we cannot use the keyboard if the phone is in landscape mode ( cannot edit settings also ) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*