# CrewZApp — user reviews > 59 indexed App Store user reviews of CrewZApp by Tech Debt Solutions LLC, rated 4.01/5 from 180 ratings. - Source: https://appshunter.io/ios/app/crewzapp/id1459322499/reviews - App overview in markdown: https://appshunter.io/ios/app/crewzapp/id1459322499.md - Rating breakdown: 5★ 108 · 4★ 24 · 3★ 14 · 2★ 9 · 1★ 25 ## What do users think of CrewZApp? Overall sentiment: negative **Pros** - 👍 Great compilation of info - 💡 Innovative reserve features - 🚀 Smooth performance (historically) - 👍 Useful for schedule updates - 👍 Widget functionality - 👍 One-stop shop for updates - 👍 Communicates with crew - 👍 Helpful for standby assignments - 👍 Alerts for delays/cancellations - 👍 Connects directly to board - 👍 Great for re-routes **Cons** - 🐛 App frequently stops working - 🐛 Login issues - 🐛 Schedule not refreshing - 🐛 No customer support - 🐛 Inability to get money back - 🐛 App is useless now - 🐛 Charging for non-working app - 🐛 App crashes constantly - 🐛 Inconsistent functionality - 🐛 UI is cluttered - 🐛 Not reliable - 🐛 Compatibility issues - 🐛 Releases are hit or miss - 🐛 Hotels not in database - 🐛 Gates and releases not showing - 🐛 Flight tracker lost - 🐛 Can't log in with work password - 🐛 Emails to support not answered - 🐛 No one to call for help - 🐛 No response from support - 🐛 App is a paperweight - 🐛 Not LODO friendly - 🐛 Cannot see pilot info/take notes - 🐛 Hotel addresses missing - 🐛 No yearly subscription option - 🐛 Pricing is pricey **Commonly reported bugs** - Cannot log in - Schedule not updating - App crashes - Support email returns undelivered - Error when logging in - App doesn't work - No gates or release information - Gate locations and dispatch releases not showing - Cannot load commuting flight information - Releases are hit or miss - Cannot get DH boarding pass - Hotels not in database - Flight tracker on each leg lost - Airline prevented app from showing gate number - No new update available - Cannot log in with work password - Emails to support not answered - Mobile version not working for a month - No response to support emails - Reserve lineup not fixed - App crashed for three days without update - Reserve feature for SWA doesn't load properly - Reserve list not viewable - App crashes when trying to open after update - Stopped working with SkyWest logins - Trouble since installing - Constant crashing - Force closing when trying to log in - Failed to load schedule - Doesn't work on iPhone 7 - Wouldn't pull same info as other phones (releases, crew names) **Most requested features** - Add hotel pictures - Add hotel address with map links - Allow direct texting to crew members - Add monthly totals (TAFB) - Offer annual subscription option - Add dark mode/night mode - Allow FA's to see pilot info and take notes - Add notifications for trips popping in OT while on reserve - Ability to view monthly totals including TAFB ## Newest reviews (12 of 59) ### 3/5 — No schedule refresh *2023-07-09, version 1.11.10* My schedule stopped refreshing despite logging out and logging back in. I loved this app before. ### 4/5 — Hasn’t updated since 6/4/23 *2023-07-04, version 1.11.10* I tried logging in and out. I also deleted and added the app back. Now I’m getting an error when I log in. Please help. ### 3/5 — Losing Faith *2022-07-14, version 1.11.6* Still unable to get Gates and Releases! Please Fix it, put a notice out on intended Fix or I’ll have to cancel my subscription! These are 2 key elements keeping me using this App. Without these, not sure why I need it! Company CrewHub is calling me. Help me resist! ### 3/5 — Love it but having issues now *2022-05-11, version 1.11.5* I do like this app a lot but it stopped working yesterday. I tried deleting it and reinstalling it and now it won’t let me sign in. ### 2/5 — NEEDS UPDATE *2022-05-02, version 1.11.5* No longer showing SWA gates and Releases. ### 3/5 — Needs a couple updates please. *2022-04-08, version 1.11.5* Stopped showing gates and now I can’t load commuting flight information. ### 4/5 — Gate and release issues *2022-04-04, version 1.11.5* Gate locations and dispatch releases are not showing up again. This is the second time in a few weeks this has happened. Not sure what keeps causing it but I’m reducing my rating because of it. Normally a wonderful app but when CrewBuddy works and this doesn’t, something needs to get fixed ASAP. Please fix! ### 3/5 — Some features lost *2021-11-05, version 1.11.2* I had originally given it a five star but I had to change it now to three because it no longer shows you the flight tracker on each leg.Also my airline has prevented the app from showing the gates number. The uapp said to update it because this is issue has been fixed, but there is no new update. ### 4/5 — Notifications *2021-04-22, version 1.10.4* Awesome App. It would be great to get notifications of trips popping in OT while on reserve to have a little more SA on what may be coming down the pipe for us reserves. ### 4/5 — Nice app, very useful *2021-03-23, version 1.10.3* I like the app and may have given it a five star rating if it had the ability to reach a crew member directly without having them as one of your friends on the app. App doesn’t save info when transferring phones either. ### 4/5 — Great App *2021-03-04, version 1.10.3* I love the view! The only thing I would love to see as a capability is to view the monthly totals as well, including TAFB (per diem). There seems to be nowhere on any app that this can be totaled without doing it manually. ### 2/5 — Very inconsistent *2021-02-26, version 1.10.3* Sometimes everything works and it’s amazing....but most of the time something is broken like letting you view the reserve list. It just feels half baked! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not good! *2024-05-06, version 1.11.10* I’ve had this app for a year, everything was fine. Now it won’t let me log in after it logged me out. Says it can’t update with my schedule. I loved this app on my watch. Now it’s useless!!! ### 1/5 — No customer service exists *2024-04-18* I woke up and now I can’t get my schedule at all. I tried to logout and log back in and it won’t let me log on. I tried to email support and it doesn’t exist. I can’t even get my money back. WHAT A WASTE!! Love this app until I found out there’s no customer support!!! Boooooooooooooooooo ### 1/5 — Stopped working *2023-07-20, version 1.11.10* JetBlue pilot. App won’t refresh. Support email returns undelivered. ### 1/5 — App doesn’t work *2022-10-12, version 1.11.10* Your app doesn’t work and I can’t believe that you are still charging. That’s highway robbery. You need to be a shame of yourself. ### 1/5 — Use to be the best app for Work.. no longer works at all. *2022-06-14, version 1.11.5* Can't log in with work password. Emails to support aren't answered ### 1/5 — It’s OK *2021-04-16, version 1.10.4* Not a bad app. Releases are hit or miss. Couldn’t get my DH boarding pass after multiple attempts. Schedule change notifications are nice. Tried it again after a year or so. Hotels on my trip were not in the database. Had to use crew buddy to find hotel information. I don’t think I’ll stick with the CrewZApp. ### 1/5 — Used to be helpful. Now it’s a paper weight *2021-03-01, version 1.10.3* This app WAS helpful and ran very smoothly. Good updates for schedules. NOW...it is the equivalent of an electronic paper weight. PROBLEM after PROBLEM ZERO support. NO ONE to call for help. I have been without the mobile version for my phone now a month. I have sent them 2 emails asking for support help. I have received NOTHING. Crickets. Why pay for an app if they won’t help. They get their money when you purchase yet when their product goes bad, NOTHING. Very frustrating. Look to the other scheduling apps! ### 1/5 — Support *2021-02-28, version 1.10.3* When you need tech support because their app isn’t working properly they do not respond with acknowledgment of email sent. Still waiting for reserve lineup to be fixed. CrewBuddy is on top of all their issues. ### 1/5 — Crashed *2021-02-27, version 1.10.3* App has been crashed for three days without an update. ### 1/5 — Not Reliable *2021-02-26, version 1.10.3* App crashes constantly. Reserve feature for SWA doesn’t load properly. Not worth the monthly price if you can’t count on it to work. ## Most praised reviews (10 highest-rated) ### 5/5 — Miss using this *2023-01-20, version 1.11.10* For the LUV of it, we need this back! I miss it so much! ### 5/5 — It was fun while it lasted! *2022-08-27, version 1.11.8* Looks as if it’s no longer working 😞 ### 5/5 — So sad it’s ending *2022-08-10, version 1.11.7* This app has made life on ready reserve SO much easier. I made sure notifications were on and LOUD when I went to bed so I could wake up to the sound when I was moving up the call out list. I loved knowing where I was in line earlier too, as well as only clicking on an app vs logging in to the company site, navigating to reserve report, input base, input day, then scroll down. I’m absolutely heartbroken this app is going away. I only wish the company would value tools like these that come asking for us since the co doesn’t have anything that works like Crewzapp. I get sad when I try to refresh my schedule and it says last update 7/27. ### 5/5 — Logging in now, no gates or release *2022-06-15, version 1.11.6* Logging in now, no gates or release ### 5/5 — Keep this app *2022-06-15, version 1.11.6* Thanks for the update. This is without a doubt the best resource for SWA crew members. Please continue to support SWA crew members with this app. ### 5/5 — Great functionality *2021-11-27, version 1.11.3* Best scheduling app I’ve used. Like the “ one stop shop” for all the updates. ### 5/5 — LUV *2021-11-06, version 1.11.2* I luv this app! Took a little getting used to but it is great now! My favorite feature is the updating while on reserve. It actually takes some of the stress off. (Reserve is already stressful enough) I also enjoy the widget! Keep up the good work!!!!! ### 5/5 — Excellent app *2021-06-05, version 1.11* Just read a bunch of other reviews especially the bad ones. In the last two years this app has been the best out of the two I used. Features are great! Functionality and amount of information available is second to none. The ability to communicate with your crew is an excellent feature and very easy to use. Thanks for the great product. ### 5/5 — Reserves rejoice! *2020-02-20, version 1.6.3* THANK YOU for making an app that has reserves in mind. It’s been a feature we have been asking for for years now and this app addresses it. Loyal customer from her on out! ### 5/5 — It’s the bee’s knees *2020-02-11, version 1.6.1* Cool app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*