# Criminal Stories: CSI Episode — user reviews > 93 indexed App Store user reviews of Criminal Stories by Game Garden LLC, rated 4.80/5 from 1,111 ratings. - Source: https://appshunter.io/ios/app/criminal-stories-csi-episode/id1587357368/reviews - App overview in markdown: https://appshunter.io/ios/app/criminal-stories-csi-episode/id1587357368.md - Rating breakdown: 5★ 963 · 4★ 85 · 3★ 22 · 2★ 17 · 1★ 24 ## What do users think of Criminal Stories? Overall sentiment: mixed **Pros** - 🚀 Interesting story and characters - 👍 Engaging gameplay - 🎨 Great graphics and visuals **Cons** - 🐛 Frequent bugs and glitches - 💰 Expensive in-app purchases - 🔍 Limited character customization options - 🔌 Connectivity issues and network errors **Commonly reported bugs** - Unable to load or continue chapters - Crashes and freezes during gameplay - Ads not working as intended - In-app purchases not functioning properly **Most requested features** - More diverse character customization options - Ability to earn more in-game currency without spending money - Improved stability and reduced bugs - Faster content updates and new story chapters ## Newest reviews (19 of 93) ### 2/5 — won’t work *2026-07-28, version 0.8.9* game stopping working after chapter 6 and i’m irked cause i bought diamonds thanks god i only spent $3 i liked the game too smh ### 2/5 — Won’t work *2026-04-23, version 0.8.9* Thought Game was pretty cool. Soon as I spent $ to make a choice(other than ruin people’s lives) It quit working.. can’t get to chapter 6 of first story. Says Error every time I try .. also have to turn phone off & on to get out of the file part. W/ people, clues, evidence.. no way to get out of that if happen to hit it.. big let down & just wasted $15 I can’t use since game won’t move on. Doubtful, but Is there a refund available? ### 2/5 — I WAS really enjoying this game. *2026-01-19, version 0.8.9* Once I moved onto a new story, I suddenly got an error message. Now I can’t move forward. Been 3 days now, so the only thing I can do is remove this game. It’s a bummer, because I was enjoying it. ### 4/5 — N *2025-12-03, version 0.8.9* It’s a really good game the only downside is that once it tied to continue season one episode 5 it says it’s an issue loading the episode idk if it’s broken or not I really don’t wanna delete the game and I don’t know what to do after this. Hopefully you guys respond fast enough for me so I don’t have to delete it! ### 3/5 — Fun but limited *2025-11-29, version 0.8.9* Was really enjoying the game but became very limited unless I spent money to purchase different tokens. ### 3/5 — Ads *2025-11-19, version 0.8.9* Is there a way to watch the ads for the bonus? It never works for me ### 3/5 — Fun while it lasted *2025-09-10, version 0.8.9* I really enjoyed this game while it lasted , I wanted this game because it’s no one of those hidden objects games . Now it’s saying an error occurred while initializing the book ### 4/5 — Very fun but slightly frustrated *2025-08-28, version 0.8.9* I downloaded the game last night and didn’t really have any issues with it till I tried to play tonight. It won’t allow me to even go into the chapter I’m on. It just keeps saying there was error initializing the chapter. Other than that I have enjoyed it so much. ### 2/5 — Won’t Work *2025-08-13, version 0.8.9* I tried clicking play to go to the second case and…nothing. Guess I’ll delete and find a new game. I loved it 😕 ### 4/5 — fix the facebook log in issue!! *2025-07-29, version 0.8.9* the games amazing and all but i wanna be able to play on other devices and right now there’s an issue where i can’t log into facebook , if they could fix the issue that would be absolutely amazing and more enjoyable to play!! ### 3/5 — Where’s the diversity *2025-07-05, version 0.8.9* just started playing it seems interesting so i’ll give it an extra star BUT where’s the diversity ? i dont see a single choice for customizing someone to look like me… hint: im not white 😅 but thats the only choice u get, white or u get a slight tan … ### 3/5 — Love this game, but... *2025-02-27, version 0.8.9* Really annoying how Im not able to do any ads for free gems and im unable to do the right thing UNLESS I have a ton-load of gems ### 3/5 — Good game but can’t get diamonds *2025-02-25, version 0.8.9* I love the game and the story lines in the cases so far. I’m finding it hard to progress though because I don’t like most of the free options and I can’t get diamonds by ads for some reason. I also can’t sign in using Facebook either. The game is good but I’m definitely having some problems. Getting diamonds would be so easy if I could actually use that feature. ### 2/5 — Constant error *2025-02-06, version 0.8.9* I’m on the 3rd chapter and it won’t let me play at all, keeps saying there is an error and can’t continue the game. ### 2/5 — Glitch in game *2025-01-28, version 0.8.9* I was enjoying this game but it suddenly froze lol when I tried to skip a couple sentences. I’ve closed the app and waited a couple hours before opening it but it’s still stuck on the same sentence no matter what I click on. I’m now unable to go further in the game which is so odd. ### 2/5 — Keeps crashing and no way to contact support *2024-12-13, version 0.8.9* I really enjoyed playing the game until about episode 4. I thought it was enjoyable and an out of the box idea! Easy to get additional gems and move through the storyline. It continues to say there was an error loading the book after several hours and attempts. It would be helpful to report issues, like Satisgame allows or a platform like that. A bit disappointed, because I was quite excited about this game. ### 3/5 — Too many glitches *2024-11-16, version 0.8.9* I like the game a lot but I can’t enjoy it because it barley works. ### 3/5 — Good game but needs sorting out *2024-10-28, version 0.8.9* Keeps saying error when try to open the first book and the free ad button to get gems doesn’t work and when I click to buy the season pass nothing happens ### 2/5 — Was good *2024-09-29, version 0.8.9* It was good up until it started to say there’s an issue downloading the book ## Most critical reviews (10 lowest-rated) ### 1/5 — Loading Error *2026-03-22, version 0.8.9* Game Problem it keeps saying error loading book and it won’t let me play the game and I just spent $14.99 on 3000 Diamonds I am upset can you please fix this if not how can I get my money back I have been trying all day to play it still not working is there gonna be an update or something maybe the reason the game isn’t functioning properly ### 1/5 — Boring *2025-02-23, version 0.8.9* This is a really boring game. All you do is read conversations. Total waste of time. I am guessing all of the positive reviews are either paid for or fake. ### 1/5 — Skin *2025-02-08, version 0.8.9* Not many options in skin color ### 1/5 — Doesn’t work *2025-01-18, version 0.8.9* Wanted to love this game, bought gems. Can’t continue in my quest. Contact says it doesn’t exist. Don’t download, not worth it. ### 1/5 — Game doesn't work, at all. *2024-12-27, version 0.8.9* First the choices are way too expensive. It doesn't cost $100s to read a book or watch a TV show so why do games? Second, the game absolutely won't allow me to watch videos to get the free gems ever. Third, I got one chapter in and now the game won't even load to allow me to continue. And I've just put money into this game no less so that makes it 10x more frustrating. I'd like a refund if I can't even load into a game I've paid for. ### 1/5 — I bought diamonds. *2024-04-16, version 0.8.9* Now I cannot get into my story, it says it has problem utilizing my story. Sooo..the app was fun up until I could not load anymore stories. In the app I cannot find a way to contact them as well. So, I will try to get a refund from apple. ### 1/5 — GAME DOESNT WORK *2024-03-05, version 0.8.9* downloaded and it played perfect, closed my game and went to bed last night. Tried to open the game said it couldnt load books, 3rd time this has happened. Im not gonna uninstall and reinstall again just to start over. I then tried to email game support to find out they dont exist, and my email was kicked back. Now fighting with apple to get my money back. ### 1/5 — OVER A YEAR *2023-11-30, version 0.8.9* ITS BEEN OVER A YEAR AND NO NEW STORY / SEASON UPDATE ### 1/5 — Episode *2023-10-29, version 0.8.9* Why I can’t pass to next episode ? I’m playing only 1. ### 1/5 — Stuck at loading screen… *2023-10-25, version 0.8.9* I downloaded the app this morning and when I opened it the app, it was stuck at the loading/“authorization” screen and the loading bar has been stuck about a seventh of the way through. Tried restarting the app, my phone, and even deleting and redownloading, but nothing works. ## Most praised reviews (10 highest-rated) ### 5/5 — I LOVEEEE *2026-04-16, version 0.8.9* I really enjoy this app it’s a really fun game and it’s not too much reading like some other ones and you don’t have to buy buy buy and I haven’t gotten any ads 😊 ### 5/5 — Bugs *2026-02-10, version 0.8.9* It’s a good game I just hate all the bugs I spent money on the game and it still messes up🤦🏾‍♀️ ### 5/5 — Stories *2025-12-12, version 0.8.9* How it’s detective story slash love story about 2 Colleges ### 5/5 — Perfect *2024-11-25, version 0.8.9* The game is wonderful, my only issues is that the app doesn’t allow me to play the add so that I could get free diamonds ### 5/5 — Lag *2024-10-29, version 0.8.9* Love the game but it’s recently not working ### 5/5 — ALMOST the PERFECT game *2024-09-17, version 0.8.9* okay so my only issue is the glitch when it comes to purchasing the season pass. I have no issue spending a few bucks here and there on a game I really enjoy, but I’ve spent more than I should have because the button you’re supposed to click to purchase the season pass is blank and doesn’t do anything when you do try to press it. I keep having to make 2.99 purchases to make the decisions I want to forward my progress, and I’m not gonna spend anymore until the season pass issue is fixed. I played this game almost daily, but I have to cut my session short until I can accept the daily rewards for the next day. Please fix this!!! I’m literally trying to give you more money, but the glitch is stopping me. ### 5/5 — Error in books *2024-08-02, version 0.8.9* There’s an error when loading the books ### 5/5 — Currently waiting for a update *2024-01-07, version 0.8.9* I hope they update the game soon because I love it so much the story telling and the characters and i especially love how you can have supernatural powers in it too ### 5/5 — Keep getting an error *2023-09-12, version 0.8.9* It won’t load on dangerous experiments. Keeps saying an error occurred while initializing the book. I really liked this game so far. Any suggestions? I’ve restarted my phone, cleared the cache on my iphone. Please help. ### 5/5 — Criminal Stories *2023-07-27, version 0.8.9* Awesome game, with vivid detailed graphics. I have played other mystery games, and this mystery game by far is the best I have ever played. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*