# Crisp — Chat with your customers > Multi-channel shared inbox for customer service and team collaboration. (iPhone/iPad app by Crisp IM SARL.) - Source: https://appshunter.io/ios/app/crisp/id1085770229 (this page in markdown: same URL + `.md`) - Developer: [Crisp IM SARL](https://appshunter.io/developer/1085703893) - Category: Business, Productivity - Price: Free - Rating: 4.44/5 from 516 App Store ratings · 189 written reviews indexed - Age rating: 4+ - Requires: iOS 15.6 · 81 MB - Languages: Arabic, Danish, Dutch, English, Finnish, French, German, Polish, Portuguese, Chinese and 2 more - Released: 2016-02-25 - Data updated: 2026-08-26 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/crisp/id1085770229/reviews.md ## What is Crisp? Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —-- ## Key features - Multi-channel customer inbox - Team inbox management - Mobile-optimized experience - CRM integration - Chatbots - Help articles and shortcuts ## What do users think of Crisp? Overall sentiment: positive **Pros** - ⭐ Excellent app - 🚀 Great features - 👍 User-friendly - 💰 Affordable - 🌟 Fantastic support - 📈 Helpful for business - 🔥 Awesome integration **Cons** - 🐛 Crashes and freezes - 🔇 Notification issues - 📱 Limited mobile functionality - 🔍 Lacking advanced analytics - 🌐 Compatibility problems - 🤖 Automation issues **Commonly reported bugs** - Login screen freezes - Incompatible with newer iOS versions - Notification sound not working - Conversation filtering issues - Inability to edit user profiles **Most requested features** - Dark mode option - Bulk message management - Improved mobile UI/UX - Advanced analytics and reporting - Customizable notification settings - Multilingual support ## Recent user reviews (10 of 189) All indexed reviews: https://appshunter.io/ios/app/crisp/id1085770229/reviews.md ### 1/5 — . *2026-08-23, version 6.8.3* sign up error ### 3/5 — Bugs *2026-08-03, version 6.8.3* When on the app many times chats get mixed up. I respond to one chat it goes to another. Also, the notifs need help. Sometimes I get them and sometimes not. ### 1/5 — Email spammers *2026-05-10, version 6.8.3* Even when you uncheck every single box for emails they still bombard you every day with lots of stupid emails. Spam spam spam spam spam spam spam don’t even bother with them you’ll just have constant emails spammed every day and you can’t get away from it ### 5/5 — Amazing tech *2026-04-12, version 6.8.3* Tech is good ### 1/5 — Impressively bad *2026-02-21, version 6.8.2* The list of issues with Crisp is endless. You can sign up with Google on the website, but then this app requires a password making it impossible to login without resetting your account. And people have pointed this out in reviews and yet they haven’t updated the app. The settings for the chat window are seemingly completely ignored. Their platform specific libraries seem to randomly stop working or never start working at all. Push notifications even once set up never get delivered. In app notifications that don’t require any special set up rarely fire. And their own support chat is pure AI slop. It’s impossible to get real support for any issue which you will certainly encounter. Do yourself a favor and do not download this app or engage with this company in anyway. Run! ### 2/5 — Not the same as web *2026-02-16, version 6.8.2* The app is decent but not even close to the functions of the web based platform. The search function on the app is also not good at all because it won’t recognize past chats in full, specially when searching emails of customers Lots of work to do on the app ### 5/5 — I like it *2025-12-16, version 6.8.1* Pretty happy with the app so far ### 1/5 — Jay *2025-09-18, version 6.8.1* After updating on the 17th of September 2025, my app refused to open. Once I click open it will by force and close immediately. Guys don’t update yet ### 2/5 — freezes on the iPhone *2025-09-08, version 6.7.2* on heavy data chat. It will be frozen. ### 1/5 — 版本问题 *2025-07-22, version 6.7.2* The iOS client found that the software was getting stuck and typing was stuck. It was necessary to restart the client to alleviate the problem. After that, the stuck appeared again. Multiple mobile phones were tested and all had this problem. ## Frequently asked questions about Crisp ### What does the Crisp app do? The Crisp app provides a powerful multi-channel helpdesk and shared inbox experience optimized for mobile devices. It allows businesses to manage customer conversations from various platforms like WhatsApp, Emails, Telegram, and social media in one central location. ### What are the key features of Crisp? Key features include a unified multi-channel inbox, team inbox management, mobile optimization for on-the-go service, CRM integration, chatbots for automation, and access to help articles and shortcuts. It also supports audio and video calls. ### Is Crisp free to use? Yes, Crisp offers a free business chat app for B2B and B2C companies. While the core functionality is free, specific advanced features or higher usage tiers might be subject to different pricing models not detailed in this description. ### What platforms is Crisp available on? The description specifically mentions a mobile app, indicating it is available for smartphones. It also implies a web-based or desktop counterpart for a full shared inbox software experience. ### How can Crisp improve customer service? By centralizing all customer messages from multiple channels into a single shared inbox, Crisp ensures no customer query is missed. The mobile optimization allows teams to respond quickly from anywhere, while features like CRM and chatbots enhance efficiency and personalization. ## Version history (last 5 releases) ### 6.8.3 — 2026-04-01 - fix: When switching websites operators and inboxes might not have been updated - fix: Crash that could occur when switching between websites - fix: Inbox selector button could disappear on iOS 26 when sub-inbox name is long - feat: Notification settings now show diagnostics when push notifications are misconfigured ### 6.8.2 — 2026-02-01 Automated Inbox (powered by Hugo AI Agent) This version introduces Automated Inbox, a brand-new inbox designed to work seamlessly with Hugo, the AI Support Agent by Crisp. What it brings: AI-handled conversations are now grouped into a dedicated inbox Hugo can automatically resolve common customer questions without human intervention Conversations are clearly marked when handled by the AI, ensuring full transparency Agents can jump in at any time and take over seamlessly Fully compatible with existing workflows, assignments, and notifications ### 6.8.1 — 2025-09-16 - feat: Support iOS 26 - feat: New visitors map - feat: Support conversations in Spam Inbox - feat: Delay resource allocation to improve launch time - fix: "Assigned to me" filter can now be applied within an Inbox - fix: Don't show current user in operators list when in stealth mode - fix: Insert new style thumbs-up smiley from Smiley Picker ### 6.7.2 — 2025-06-05 - fix: Show saved message draft instead of last message even for pending messages in Inbox - fix: In certain cases image uploads would fail on devices running iOS 15 - fix: Authenticate API client from sync code to prevent potential race conditions that could lead to 401 errors/would log the user out - fix: Add workaround for crash when an image in a blockquote is followed by Arabic text - fix: "Assigned to me" Inbox was not working correctly - fix: Update Crisp SDK to fix misalignment of Smiley/Gif Picker ### 6.7.1 — 2025-05-27 - feat: Support "Mark conversation as unread" in Inbox - feat: Handle rerouting (assignment) of conversations as implemented in the web app - feat: Conversation watchers do not overlap unread count/status anymore - fix: Unread messages and notes were marked as read - fix: Wrong row updated when recording audio message - fix: Do not increment unread count for user events - fix: Operator first and last names could be switched in some languages - fix: Editing translated messages would send the untranslated message ## Related topics [crisp](https://appshunter.io/ios/topics/crisp) · [crisp chat](https://appshunter.io/ios/topics/crisp-chat) · [crisp teams](https://appshunter.io/ios/topics/crisp-teams) · [mark bittman](https://appshunter.io/ios/topics/mark-bittman) · [jitbit helpdesk](https://appshunter.io/ios/topics/jitbit-helpdesk) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*