# Crisp — user reviews > 189 indexed App Store user reviews of Crisp by Crisp IM SARL, rated 4.40/5 from 521 ratings. - Source: https://appshunter.io/ios/app/crisp/id1085770229/reviews - App overview in markdown: https://appshunter.io/ios/app/crisp/id1085770229.md - Rating breakdown: 5★ 396 · 4★ 49 · 3★ 22 · 2★ 14 · 1★ 40 ## What do users think of Crisp? Overall sentiment: positive **Pros** - ⭐ Excellent app - 🚀 Great features - 👍 User-friendly - 💰 Affordable - 🌟 Fantastic support - 📈 Helpful for business - 🔥 Awesome integration **Cons** - 🐛 Crashes and freezes - 🔇 Notification issues - 📱 Limited mobile functionality - 🔍 Lacking advanced analytics - 🌐 Compatibility problems - 🤖 Automation issues **Commonly reported bugs** - Login screen freezes - Incompatible with newer iOS versions - Notification sound not working - Conversation filtering issues - Inability to edit user profiles **Most requested features** - Dark mode option - Bulk message management - Improved mobile UI/UX - Advanced analytics and reporting - Customizable notification settings - Multilingual support ## Newest reviews (11 of 189) ### 3/5 — Bugs *2026-08-03, version 6.8.3* When on the app many times chats get mixed up. I respond to one chat it goes to another. Also, the notifs need help. Sometimes I get them and sometimes not. ### 2/5 — Not the same as web *2026-02-16, version 6.8.2* The app is decent but not even close to the functions of the web based platform. The search function on the app is also not good at all because it won’t recognize past chats in full, specially when searching emails of customers Lots of work to do on the app ### 2/5 — freezes on the iPhone *2025-09-08, version 6.7.2* on heavy data chat. It will be frozen. ### 4/5 — Good App But Semi Limited Functionality *2025-05-03, version 6.6.1* . ### 4/5 — lol *2024-11-27, version 6.4.0* lol ### 5/5 — Does the basics well *2024-11-27, version 6.4.0* I use Crisp as part of a "control center" for my business. Having a solid mobile app makes it easy for me to operate from anywhere. ### 5/5 — Love the integration *2024-11-26, version 6.4.0* This is a great chat tool that easily lets us help our clients from within our app. It is also integrated to tools we use to build our platform which is how we learned about it. Give it a try, they make it easy to evaluate. ### 5/5 — Insanely way to implement and use *2024-11-21* Insanely way to implement and use ### 5/5 — perfect *2024-10-23, version 6.4.0* perfect ### 5/5 — Has to be the best in ease *2024-09-26, version 6.4.0* Amazing app for websites. ### 5/5 — Great tool!! *2024-08-30, version 6.4.0* Very impressed with the call feature! ## Most critical reviews (10 lowest-rated) ### 1/5 — . *2026-08-23, version 6.8.3* sign up error ### 1/5 — Email spammers *2026-05-10, version 6.8.3* Even when you uncheck every single box for emails they still bombard you every day with lots of stupid emails. Spam spam spam spam spam spam spam don’t even bother with them you’ll just have constant emails spammed every day and you can’t get away from it ### 1/5 — Impressively bad *2026-02-21, version 6.8.2* The list of issues with Crisp is endless. You can sign up with Google on the website, but then this app requires a password making it impossible to login without resetting your account. And people have pointed this out in reviews and yet they haven’t updated the app. The settings for the chat window are seemingly completely ignored. Their platform specific libraries seem to randomly stop working or never start working at all. Push notifications even once set up never get delivered. In app notifications that don’t require any special set up rarely fire. And their own support chat is pure AI slop. It’s impossible to get real support for any issue which you will certainly encounter. Do yourself a favor and do not download this app or engage with this company in anyway. Run! ### 1/5 — Jay *2025-09-18, version 6.8.1* After updating on the 17th of September 2025, my app refused to open. Once I click open it will by force and close immediately. Guys don’t update yet ### 1/5 — 版本问题 *2025-07-22, version 6.7.2* The iOS client found that the software was getting stuck and typing was stuck. It was necessary to restart the client to alleviate the problem. After that, the stuck appeared again. Multiple mobile phones were tested and all had this problem. ### 1/5 — 语言问题 *2025-03-25, version 6.6.0* 6.6.0版本语言全是代码字段，希望快点修复 ### 1/5 — Not good *2025-02-16, version 6.5.0* Nowhere near the web version cleanliness. ### 1/5 — Buggy and broken *2024-12-07, version 6.4.0* Crisp has been nothing but a headache to our team. Lots of issues….. there are 100’s of chat widget apps- look elsewhere. ### 1/5 — Pessimo *2024-09-26* Muito ruim de usar ### 1/5 — Hang *2023-12-04* Sur la dernière version lorsque on essaye parfois d’ajouter dans une conversation une photo/image, il se bloque , et du coup il faut redémarrer l’application sachant que j’ai opté pour le plan Unlimited Si ça continue comme ça je vais penser à renoncer à crisp ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing tech *2026-04-12, version 6.8.3* Tech is good ### 5/5 — I like it *2025-12-16, version 6.8.1* Pretty happy with the app so far ### 5/5 — Xgloba Transit *2025-07-01, version 6.7.2* Great ### 5/5 — Feature request *2025-06-05, version 6.7.2* Please add Apple Business chat support ### 5/5 — Awesome app *2025-05-12, version 6.6.1* This one’s a keeper for sure. Been there, done that with most of the others. This is the real deal!! ### 5/5 — Good *2025-01-31, version 6.5.0* Good ### 5/5 — Meilleure application de support client nourri à l’IA *2025-01-10* J’utilise Crisp tous les jours depuis mon appareil mobile pour échanger avec mes clients et prospects, partout dans le monde. ### 5/5 — Ferramenta incrível *2024-12-29* Consigo ver em tempo real e conversar com usuários sem precisar que eles cliquem no botão do WhatsApp ### 5/5 — Cute *2024-12-25, version 6.4.0* Too good ### 5/5 — Excelente opción *2024-12-09, version 6.4.0* Este chatbot es uno de los que más me ha gustado y llevo utilizándolo un par de años.. fácil de implementar y bastante completo. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*