# CRM by DealerSocket

> Mobile CRM for automotive dealerships to manage customers and sales tasks. (iPhone/iPad app by SOLERA HOLDINGS, INC.)

- Source: https://appshunter.io/ios/app/crm-by-dealersocket/id1453920054 (this page in markdown: same URL + `.md`)
- Developer: [SOLERA HOLDINGS, INC](https://appshunter.io/developer/594468017)
- Category: Business, Utilities
- Price: Free
- Rating: 4.60/5 from 2,783 App Store ratings · 123 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 96 MB
- Languages: American English
- Released: 2020-12-15
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/crm-by-dealersocket/id1453920054/reviews.md

## What is CRM by DealerSocket?

The power and ease of DealerSocket’s Mobile CRM provides the best of socket right in your pocket. Search and add customers, scan a driver's license or VIN, find inventory, send a follow-up text or video, and complete daily tasks from anywhere — and up to 50% faster than on desktop.

## Key features

- Search and add customers
- Scan driver's license or VIN
- Find inventory
- Send follow-up texts/videos
- Complete daily tasks remotely
- Faster than desktop

## What do users think of CRM by DealerSocket?

Overall sentiment: negative

**Pros**

- 🚀 Streamlined integration
- 🚀 Intuitive and easy to use
- 🚀 Powerful mobile CRM
- 🚀 Mirrors desktop experience
- 🚀 Innovative features
- 🚀 Improved usability
- 🚀 Fast and responsive

**Cons**

- 🐛 Constant crashes and bugs
- 🐛 Unreliable notifications
- 🐛 Slow performance and loading times
- 🐛 Glitchy driver's license scanning
- 🐛 Inability to access key information
- 🐛 Clunky and unintuitive UI
- 🐛 Frequent need to delete and reinstall

**Commonly reported bugs**

- Login issues and errors
- Inconsistent performance across devices
- Inability to send photos and videos
- Disappearing customer information
- Unreliable task and notification tracking

**Most requested features**

- Landscape mode support
- Dark mode option
- Improved email and texting functionality
- Better access to customer and inventory data
- Seamless integration with other systems

## Recent user reviews (10 of 123)

All indexed reviews: https://appshunter.io/ios/app/crm-by-dealersocket/id1453920054/reviews.md

### 1/5 — Terrible CRM

*2026-05-04, version 1.34.5*

The 5 star reviews here are fake and/or purchased reviews. The true rating was slightly above 1. Anyone who has used Dealersocket knows the dumpster fire that it is. Horrible customer support, no improvements to bugs, constant outages, and the list goes on. If you are considering to get Dealersocket, stop immediately and look elsewhere.

### 1/5 — Limited functionality

*2026-03-11, version 1.34.3*

The app is very quirky with limited features. And it doesn’t sync up well with the cloud, so for example the shortcut tile on your Home Screen will always display “0” as the number of your “sold deals” and “lost deals” regardless of the actual count, there’s no inbox, etc. I like using this even less than the browser-based version — and that was already a pretty low bar.

### 5/5 — Dealersocket

*2026-02-15, version 1.34.2*

I have been selling cars for 8 years. I’ve used every CRM. VIN Solution, DealerCenter, Drive Centric, E-Leads. With that said, I can tell you the best app that allows me to do the things I need to get done in order to sell 20 cars a month. You have access to all your customers info, you can place the call and send the email. Your notes are all saved and every step you just took appears in an easy to read screen and it’s still on the same page as your lead. Everything is on that lead that you will ever need.

### 1/5 — Pain!

*2025-11-20, version 1.34.1*

Nothing but problems.
Hard to navigate. Logs me out unexpectedly.
If you make CRM calls, it will stop recording it at some point. 
Headache and nothing else

### 5/5 — Faltan mejoras

*2025-10-30, version 1.34.1*

Al momento de programar una cita se pone mal la fecha y la hora


Desde la ultima actualización, cuando te metes a un perfil de un usuario y quieres ver las notas y no es posible, o entrar a ver los tasks, y te marca error. 

Tienes que salirte de la aplicación cerrarla y volver a entrar

### 3/5 — Make it easier to save pictures to phone

*2025-10-22, version 1.34.1*

Make it easier to save pictures to phone from message thread

### 1/5 — Won’t work on MY phone

*2025-08-15, version 1.34.0*

After years of using the app, all of a sudden it won’t work on my phone specifically. After spending time on the phone with support, they can’t assist since they can’t duplicate the issue.

### 5/5 — John McCusker Sales

*2025-07-24, version 1.33.1*

Great system to track clients and their needs!

### 5/5 — Perfect app

*2025-06-13, version 1.33.0*

How’s we organize my work thoroughly very good functionality with the desktop two app transfer works awesome for the money that we paid for it. Overall gets the job done thank you.

### 5/5 — Easiest and Best CRM

*2025-06-09, version 1.33.0*

DealerSocket is the easiest and best CRM to use. With experience in 4 different systems, the ease in navigating through opportunities and information is by far the best on DealerSocket. The app is unbelievably easy to use and straight forward to get used to. No glitches and easy to use all sources of communication.

## Frequently asked questions about CRM by DealerSocket

### What does the CRM by DealerSocket app do?

This mobile CRM application provides the core functionalities of DealerSocket's desktop platform directly on your smartphone. It allows users to manage customer relationships, search and add new customers, scan driver's licenses or VINs for quick data entry, and access inventory information.

### What are the key features of this CRM app?

Key features include the ability to search and add customers, scan driver's licenses or VINs, find available inventory, send follow-up text messages or videos to clients, and complete daily sales tasks from anywhere. It is designed to be up to 50% faster than using the desktop version.

### Is this app free to use?

Based on the provided information, the app is listed as 'free' and does not have in-app purchases or ads. This suggests that access to the CRM functionalities may be included with a DealerSocket subscription or is offered as a standalone free tool.

### Who is the target audience for this app?

The app is designed for professionals in the automotive industry, specifically those working in dealerships. This includes sales representatives and other staff who need to manage customer interactions, track leads, and perform sales-related tasks efficiently while on the move.

### What are some common use cases for this CRM app?

Common use cases include managing customer follow-ups after a sale or inquiry, quickly adding new leads encountered at events or on the lot, checking vehicle inventory while speaking with a customer, and sending personalized video messages to prospects. It enables sales teams to stay productive and responsive from any location.

## Version history (last 5 releases)

### 1.35.0 — 2026-08-18

Added video capture and editing for Text and Email.
Added Video Calls to connect with customers.
Added AI-powered email thread summaries.
Added AI-powered lead management and insights.
Added email sentiment indicators.
Improved email Reply-To and From address configuration.
Fixed crashes and improved overall app stability and performance.

### 1.34.7 — 2026-06-09

Our latest update comes with bug fixes and performance enhancements to ensure a seamless experience.

### 1.34.6 — 2026-05-12

Resolved an issue to remove an extra video hyperlink that appeared in the body of Covideo emails that were sent to customers
Resolved multiple parsing issues found when scanning British Columbia licenses
Resolved a UI issue with the email screen to fix the send button position

### 1.34.5 — 2026-04-21

Resolved an issue where work notes were not loading for AI managed leads
Integrated Solera Scanner SDK for VIN scanning

### 1.34.4 — 2026-03-31

Resolved an issue with Covideo to update the video links

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## More apps by SOLERA HOLDINGS, INC

- [AudaLite](https://appshunter.io/ios/app/audalite/id849075057)
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- [DW Receptie](https://appshunter.io/ios/app/dw-receptie/id1452997860)
- [Direct-Hit Mobile by Identifix](https://appshunter.io/ios/app/direct-hit-mobile-by-identifix/id6476014987)

All apps by SOLERA HOLDINGS, INC: https://appshunter.io/developer/594468017

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*