# Cross Border Xpress — user reviews > 106 indexed App Store user reviews of Cross Border Xpress by Otay-Tijuana Venture, LLC, rated 4.60/5 from 546 ratings. - Source: https://appshunter.io/ios/app/cross-border-xpress/id1528607079/reviews - App overview in markdown: https://appshunter.io/ios/app/cross-border-xpress/id1528607079.md - Rating breakdown: 5★ 466 · 4★ 27 · 3★ 13 · 2★ 9 · 1★ 31 ## What do users think of Cross Border Xpress? Overall sentiment: positive **Pros** - 👍 Convenient - 🚀 Fast and easy to use - 💰 Affordable - 🔒 Secure - 🌟 Excellent service **Cons** - 💰 Expensive - 🐛 App crashes/bugs - 🔍 Unable to select country of residency - 🚫 Unable to modify/cancel purchases **Commonly reported bugs** - App crashes when trying to link boarding pass - Payment issues, unable to add credit card - Date selection dropdown not working properly **Most requested features** - Offer discounts and promotions for loyal customers - Improve customer service and support ## Newest reviews (13 of 106) ### 3/5 — Issue with iOS app *2026-07-01* Great service, but the latest iOS app has a language issue. My iPhone 11 is set to English, the App Store listing and cbx website are both in English, but the app is completely in Spanish. I deleted and reinstalled the app, restarted my phone, and the issue persists. Please fix this bug. ### 2/5 — Would be a nice app but wrong language. *2026-06-23* I’ve deleted it and re-installed. No where on my phone do I have Spanish as a setting. All the information about the app is in english, but when I add the app to my phone, it’s in Spanish. I’ve checked the settings in my phone under language and only English is listed. I tried to chat but never get a response. So, that’s the reason for my rating. ### 3/5 — Fraude *2025-05-17, version 1.7.33* It is a very ridiculous price. Is not so difficult to go directly to Tijuana. It’s just hard to bother. Someone to take me ### 4/5 — Good Service, but they are getting greedy. *2025-05-13* Good Price, but tickets used to be $12 and now they are $24+. Remember who your customers are, if you continue to raise prices then they will go with free option. ### 2/5 — Overpriced *2025-05-06, version 1.7.33* The price is too expensive ### 4/5 — Gdf *2025-04-01, version 1.7.33* Eficiente ### 4/5 — 19 24 marzo *2025-03-18, version 1.7.33* Pases ### 5/5 — Mr. Mario Chavez *2025-03-14, version 1.7.33* Very convenient saving time and money. Thanks. ### 5/5 — Cbx *2025-02-25, version 1.7.33* Facil Y rapido ### 5/5 — Truck driver *2025-02-20, version 1.7.33* Good ### 5/5 — Super easy to use! *2025-02-13, version 1.7.33* Super easy to navigate ### 5/5 — Excelente *2025-02-03, version 1.7.33* Siempre es rápido y fácil acceder ala app y a mis compras ### 5/5 — FÁCIL Y RÁPIDO! *2024-12-29, version 1.7.31* Me encanta! El uso del CBX es una forma rápida y segura de cruzar! ## Most critical reviews (10 lowest-rated) ### 1/5 — Is this a joke? *2026-08-02* This app only downloads in Spanish with no apparent way to convert it to English. How can you expect a company to keep your data secure if they can’t even have a working app? When you are using this service make sure you screenshot every purchase you make. If you don’t you may not be able to find your confirmation numbers as emails are shoddy at best. ### 1/5 — Sucks *2026-07-14, version 1.7.43* Want app in English not Spanish ### 1/5 — This app sucks *2026-06-29, version 1.7.43* I downloaded this app then tried to open it and found out it’s using Spanish only, no English. Can’t change Spanish to my English. I am disappointed. Your app sucks. ### 1/5 — Broken *2026-03-10, version 1.7.40* This app is broken! It gets stuck on the loading screen every time I try to pay for my ticket. It’s been broken for over a month ### 1/5 — Una verdadera basura. *2026-02-23, version 1.7.40* Cero intuitiva, diseñada no sé con quién en mente pero no para el usuario definitivamente. Intente con tres métodos de pago diferentes y los tres rechazados pese a haberse generado el cobro. Pésima aplicación. ### 1/5 — Can not select country of residency *2026-01-12, version 1.7.40* It won’t let you select country of residency so you can’t proceed to buy ### 1/5 — Parking add on *2025-04-12, version 1.7.33* Not able to add parking on same day purchase. ### 1/5 — App needs to be fixed *2024-11-16, version 1.7.29* I just updated the app and bought a parking ticket. It now shows “inactive”. And says it’s been used. ### 1/5 — App error *2023-12-12, version 1.7.23* Every time I try to link my ticket with my boarding pass, the app crashes right when I hit the button ### 1/5 — Falla App *2023-06-28, version 1.7.21* No puedo iniciar la App. He desinstalado varias veces la App para ver si existía un problema con eso; y no se resuelve. De una pantalla en blanco no pasa. Pantalla en blanco todo el tiempo, todas las veces. ## Most praised reviews (10 highest-rated) ### 5/5 — Muy conveniente! *2025-10-21, version 1.7.36* Fácil de usar y conveniente! ### 5/5 — Carlos *2025-06-30, version 1.7.33* Excellent site ### 5/5 — Genial *2025-06-30, version 1.7.33* Genial ### 5/5 — Mex trip *2025-06-03, version 1.7.33* Pretty easy ### 5/5 — Affordable! *2025-05-29, version 1.7.33* Great bridge! TIJ airport much more affordable than the US flight to Mexico. Please don't go up on your prices. ### 5/5 — Love it *2025-05-09, version 1.7.33* Absolutely love CBX. Very convenient. ### 5/5 — Parking / CBX *2025-04-30, version 1.7.33* Smooth transaction ### 5/5 — Excelente- Excellent service *2025-04-06, version 1.7.33* Excellent service for fast and easy transition to airport from San Diego and back. ### 5/5 — Convenient and Easy *2025-03-23, version 1.7.33* Highly recommend using Cross Border Xpress when flying from TJ! ### 5/5 — CBX *2025-03-17, version 1.7.33* Easy to use and very convenient --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*