# CrossLab Virtual Assist

> Augmented reality remote assistance for instrument technical support and field service. (iPhone/iPad app by PTC Inc..)

- Source: https://appshunter.io/ios/app/crosslab-virtual-assist/id1532775058 (this page in markdown: same URL + `.md`)
- Developer: [PTC Inc.](https://appshunter.io/developer/501201404)
- Category: Business, Productivity
- Price: Free
- Rating: 5.00/5 from 5 App Store ratings
- Age rating: 4+
- Requires: iOS 13.0 · 78 MB
- Languages: English
- Released: 2020-11-01
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/crosslab-virtual-assist/id1532775058/reviews.md

## What is CrossLab Virtual Assist?

CrossLab Virtual Assist facilitates augmented reality (AR) remote assistance between your experts and Agilent technical support and field service engineers. It's an easy way to quickly diagnose problems with your instruments and get your instrument running as quickly as possible. Benefit with faster uptime and a more productive support experience with your instruments.
 
The powerful remote guidance experience of CrossLab Virtual Assist combines live video, audio and the ability for both the remote and local participant to annotate their live shared view. Annotations in CrossLab Virtual Assist accurately stick to real-world objects, even when people move around the lab.
 
CrossLab Virtual Assist enhances hardware troubleshooting and support to another level. Download CrossLab Virtual Assist today and contact Agilent Support for questions about CrossLab Virtual Assist or for any instrument technical support issues.

## Key features

- Augmented reality remote assistance
- Live video and audio communication
- Object-anchored annotations
- Instrument diagnostics
- Faster uptime
- Productive support experience


## Frequently asked questions about CrossLab Virtual Assist

### What is CrossLab Virtual Assist used for?

CrossLab Virtual Assist is used for augmented reality remote assistance between experts and field service engineers to diagnose and resolve instrument issues. It aims to increase instrument uptime and improve the productivity of support interactions.

### How does CrossLab Virtual Assist's AR feature work?

The app combines live video and audio with annotations that accurately stick to real-world objects, even when participants move. This allows for precise guidance during troubleshooting.

### Is CrossLab Virtual Assist free to use?

Yes, CrossLab Virtual Assist is available for free. The provided data indicates it is a free application with no mention of in-app purchases or subscriptions.

### What devices support CrossLab Virtual Assist?

CrossLab Virtual Assist is supported on iPhone, iPad, and iPod devices. It is rated for ages 4 and up.

### How often is CrossLab Virtual Assist updated?

The app was last updated on April 4, 2024, with version 4.26.0. This suggests a relatively frequent update cycle for the application.

### Does CrossLab Virtual Assist have ads?

No, CrossLab Virtual Assist does not contain advertisements. The application data explicitly states 'hasAds' is false.

### Who developed CrossLab Virtual Assist?

CrossLab Virtual Assist was developed by PTC Inc. The app has received a perfect 5.0-star rating from 5 user reviews.

### Can I use CrossLab Virtual Assist for non-Agilent instruments?

While the description mentions Agilent technical support and field service engineers, the core functionality of AR remote assistance can be applied to various instruments. For specific compatibility, contacting Agilent Support is recommended.

## Version history (last 5 releases)

### 4.26.0 — 2024-04-04

This release contains incremental fixes and maintenance.

### 4.25.0 — 2024-02-08

This release contains incremental fixes and maintenance.

### 4.24.0 — 2023-11-01

This release contains incremental fixes and maintenance.

### 4.23.0 — 2023-09-19

This release contains incremental fixes and maintenance.

### 4.22.0 — 2023-08-04

Update your app for continued support and compatibility - We have recently improved how sessions are created and joined. Consequently, with this release, app versions older than 4.21.0 will no longer be supported.

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## More apps by PTC Inc.

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All apps by PTC Inc.: https://appshunter.io/developer/501201404

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*