# Crown Resorts — user reviews > 56 indexed App Store user reviews of Crown Resorts by Crown Resorts. - Source: https://appshunter.io/ios/app/crown-resorts/id893896655/reviews - App overview in markdown: https://appshunter.io/ios/app/crown-resorts/id893896655.md ## Newest reviews (14 of 56) ### 2/5 — Tech issue *2025-03-11, version 10.5.7* Not working most times ### 2/5 — Unable to enter PIN number *2023-09-26, version 10.0.0* Hi support team, my friend has a Crown membership, recently he has upgraded to the latest version of the Crown Resorts app, but he is now unable to log in as a member because there is no where for him to enter his PIN number?? Could you helps, Many thanks, Crown Rewards member ### 1/5 — Probs after updating *2022-11-20, version 9.0.6* The app will not accept my member number and password. When I go to reset password the app no longer recognises my member number or email. Spent an hour with support at Crown Rewards, they contacted IT and couldn’t resolve the issue. I can still login online. Please fix your app. ### 2/5 — Fish for lunch *2022-03-08, version 9.0.6* I ate lunch at Chervo Italian restaurant today at crown river walk and the fish was not nice it was tasteless and wasn’t cooked properly and it wasn’t good value of the price and I would never go eat there again ### 1/5 — Latest forced update *2020-12-06, version 8.24.5* After downloading the update not one link on your App works. If I could give you negative stars I would. One star is far too many. “Error. Page no longer available”. Well done ! ### 1/5 — Wrong status and glitch *2020-11-30, version 8.24.5* I logged in and showed me a wrong tier status also login problems with password with iphone 7 took a while on the password cell to work ### 2/5 — Login error *2020-06-17, version 8.21.3* When you go to login page you can enter member number but then the box for pin disappears and can’t get it back, not sure if there is some trick to it, but I can’t get it to work! ### 2/5 — Frustrating and disappointing *2020-01-15, version 8.18.11* Loved the app to keep track of my points and the ease of booking but now every time I open it, it crashes and the website won’t let me log in either. Very disappointed ### 2/5 — Rewards ‘slow’ *2019-10-20, version 8.16.3* This app has improved heaps but I’m finding when I go to the rewards icon it’s blank ... it’s “thinking” but it takes ages for the page to come up with all the details I want to look at. Quite often I just get out of it and leave it. Could it be because I have an iPhone 6? ### 2/5 — Good info... rewards points info not working *2019-02-14, version 8.2.1* The rewards section just doesn’t work despite the update 😞 ### 1/5 — Why? *2019-02-04, version 8.2.1* The app is so dysfunctional. Rewards tab has never worked. Seems useless. ### 2/5 — Keeps crashing even after updating to most recent version *2019-01-29, version 8.2.1* Last two updates result in the app crashing when you launch it. Worked well before the two previous updates. Quite disappointing ### 1/5 — Crashes all the time *2018-12-10, version 8.1.1* Terrible crashes all the time ### 1/5 — Very ordinary app *2018-12-07, version 8.0.1* I depend on this app to follow my reward points for free parking etc. I spend a lot of my hard earned cash at Crown & expect better. Without knowing how many points I need for an upgrade won’t get me back to Crown in a hurry. Fix it please! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t get to sign up page *2026-08-02, version 10.8.2* Can’t get to sign up page. End up in a perpetual loop ### 1/5 — Cant even sign up *2026-07-18, version 10.8.2* endless loop after clicking sign up on the app. just redirects you back to the app store of crown. 2026 and can’t believe simple app functionalities like sign up don’t work properly. what a joke ### 1/5 — Can’t sign up *2026-05-21, version 10.8.2* I have the app but can’t create a new membership ### 1/5 — App freezing! *2026-03-18, version 10.8.2* App freezing when you open and tap on Rewards tab. Tried deleting & reinstalling but same issue. Also it no longer shows how many status credits you need to retain current status. ### 1/5 — Insultingly, inexcusably bad *2026-01-30, version 10.8.1* I am trying to give you my personal details in signing up for rewards. Why are you making that process literally impossible. The ID capture does not work correctly. The face capture does not work correctly. The captures are rejected, or timeout, or capture and then timeout due to no capture. It says there is no ID in frame despite that being the *only* thing in frame. Trying to fix this in-person was unsuccessful. There’s also no way to use digital ID in the app or in-person, that might mitigate the significant failures of the overall ID process. I will not return to Crown. I will delete this app. I will tell everyone that this experience was insulting and demeaning, and that Crown does not care. I’m sure Crown is happy taking their pound of flesh from 10% of their total customer base. ### 1/5 — Terrible app *2025-08-16, version 10.6.0* After a long sign up process at the end there was an error without any reason. Waste of time. ### 1/5 — Lousy App *2025-02-22, version 10.5.6* This app would have to be the worst app on the planet. The app is clunky and devoid of information. A user cannot check history and neither can the establishment. The app does not provide any benefits for members. The establishment don’t care. The establishment could use this app in a beneficial way, whereby all parties find it useful. Typical of Crown - a dud app ### 1/5 — glitchy info-farming *2024-12-18, version 10.5.0* casino no longer takes cash so we’re forced to make an account in their system and then midway thru trying to take the pics of ID for the account (which is painstaking bc there are reflections everywhere in the casino) the session expires while i’m doing something and i’m meant to restart. its like they don’t want my money lol ### 1/5 — Points not adding up on app *2023-11-10, version 10.1.0* Went to crown last week and spent money at hotels, restaurants, shops and in the casino. None of my points have been added to my status credits ### 1/5 — App will not work *2023-02-24, version 9.0.10* Someone already mentioned here in November last year that app will not work after ios was updated. Can’t login at all and rewards desk can’t help at all. Waste of my time really. It was working properly for months but from the moment I answered one of their surveys and in the end of it I clicked the option “don’t want to receive new surveys request”, the app stopped working. Could be a coincidence but no one has done anything to fix it 🫤 ## Most praised reviews (10 highest-rated) ### 5/5 — Nice *2018-09-14, version 8.0* This new app is great. ### 5/5 — Wow, what an upgrade! *2018-09-06, version 8.0* I didn’t know there was so many things to do at Crown! This app is beautiful and a big update to the one you had before. Now it’s useful!!! ### 5/5 — App works great *2018-04-30, version 7.0.13903* Good app thanks crown ### 5/5 — 5 Star App *2016-12-04, version 7.0.13903* This app is very helpful when booking hotel rooms. It is very informative and reminds me of Crown itself. ### 4/5 — Hey Crown, this app is great, but it has a few bugs. *2021-06-13, version 8.28.0* This app is great for getting around Crown and seeing what there is to do at the resort, but I’ve noticed there is one bug in the app that’s annoying. Whenever you’re logged into your Crown Rewards account, it seems like there is a login issue which logs you out of the app if there’s an issue with your connection, and it sends you back to the initial startup screen, rather than open up to the home page. I’d appreciate it if someone could have a look into this, because it would make the app more reliable if they could fix this login issue. Overall, this app is great for getting around, and discovering what there is to do at Crown! ### 4/5 — Save member number and PIN or password *2021-03-20, version 8.27.3* Hi there....this app can not save member number and PIN/password, however, it can be saved on the website only. Can you please make this app to be able to save those details...? Thank you in advance... ### 4/5 — Good to see the Rewards Points is fixed *2018-12-11, version 8.1.1* Happy with the app now I can finally view my points without having to delete an install the app each time. ### 3/5 — Login problem *2019-04-18, version 8.5.8* I was logged in then all of the sudden the app logged me back out. When I try to put my member number in there is no way to exit the keyboard part and press continue so I am stuck on the login part and can’t continue. Not happy ### 3/5 — Missing one key piece *2019-02-04, version 8.2.1* It would be great to actually view a transaction points summary. ### 3/5 — Ok but still glitchy *2019-01-29, version 8.2.1* Works ok... still can’t access my rewards tab, keeps coming up with errors. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*