# Cruise Norwegian - NCL — user reviews > 128 indexed App Store user reviews of Cruise Norwegian by Norwegian Cruise Line®, rated 4.81/5 from 108,529 ratings. - Source: https://appshunter.io/ios/app/cruise-norwegian-ncl/id1126094257/reviews - App overview in markdown: https://appshunter.io/ios/app/cruise-norwegian-ncl/id1126094257.md - Rating breakdown: 5★ 94,754 · 4★ 9,877 · 3★ 2,057 · 2★ 546 · 1★ 1,297 ## What do users think of Cruise Norwegian? Overall sentiment: negative **Pros** - 🚀 Easy to use app - 📚 Detailed information on cruises - 🛳️ Helpful for planning and booking - 💻 Useful for accessing cruise details **Cons** - 🐛 Buggy and crashes frequently - 🔌 High battery drain - 🤔 Confusing navigation and layout - 💬 Unreliable communication features - 🤷‍♀️ Limited functionality compared to website **Commonly reported bugs** - App keeps logging users out - Reservations not properly saved - Inconsistent schedule information - Trouble connecting to onboard Wi-Fi - Issues with photo uploads and management **Most requested features** - Ability to make changes to reservations - Display port arrival/departure times - Provide restaurant menus - Improve organization and search - Integrate better with other cruise services ## Newest reviews (15 of 128) ### 3/5 — Terrible app *2024-12-10* This app is missing so much and it is too much work looking for information about the cruise and the itinerary. They are so busy trying to give "friendly" names to the Links that they overlook the fact that people are simply looking for: 1). Checkin 2). Itinerary 3). deck plans 4) excursion information Also, why on earth is the boarding pass not available to send to our "wallets". If the wifi isn't working properly (which we have experienced at the pier in the past) the boarding pass isn't accessible. If you want us to go digital, don't tell us to print it, make it available to send to our wallet. I ended up taking a screenshot for backup ### 4/5 — Shore Cruises/Food *2024-11-03* Disappointed with the two shore cruises we booked through NCL. The first tour we took in Sapporo, although our guide was friendly, he was not as knowledgeable and at times difficult to understand. Second tour in Busan was very disappointing! Three stops in Busan but just NOT ENOUGH TIME to explore & enjoy the stops. Very rushed because of traffic and each stop was incomplete. Visit to the last stop at the fish market was extremely disappointing. We were really looking forward to this stop because we love to eat and expected to have enough time to sample and buy foods to try. Which didn’t happen. Through out this tour we were always on a super tight and rushed time frame. However our guide Mimi and bus driver Mr Kim tried to do the best they could and did a great job. Thought these two tours was not worth the price for what we got. We booked other off shore excursions independently that were awesome and much cheaper than NCL. Not sure if we would book shore excursions through NCL again. Don’t mind paying the price but it has to be worth it. Also, we had just taken an Alaska cruise with Royal Caribbean. The food was superior to NCL. The staff and crew on NCL however were awesome! William & Debra rm 9157 ### 2/5 — Not an improvement at all *2024-11-02* First day of cruise was a real hassle for everybody involved. Some people had the “new app” and some had the old version of the app. We started out with the old version and paid &9.95 for communications add on. We were only able to contact each other at the time we purchased it and the IT guy was showing how to use it. Turned out you only got a ring if your phone was sitting in the communications app. Upcoming events were only listed for that day, looking at the next day always promised that events would be posted 24 hours in advance, that rarely happened and when it did the app and the printed daily might be different. Halfway through the cruise, I got a message from the “App Store “ to download the new NCL app. I did and found you could never look at the schedule for the next day, the communications app was gone, and still, the schedule conflicted with many event times posted on the paper schedule. Not a good design on the app as well as very poor implementation on a daily basis. ### 4/5 — Français *2024-08-05* Version française serait appréciée- Merci ! ### 3/5 — Deception *2024-03-23* Le personnel semble fatigué et moins aimable . ### 1/5 — Incorrect field length *2024-03-10* It seems such a simple thing but I’m unable to add by reservation to the App because the reservation code provided by NCL is 8 digits and the App only accepts 7. I tried dropping the fist digit but that didn’t work either. ### 2/5 — App usage and issues *2024-03-10* I normally do not write a review of applications, if they function then I work through the app to get things done. But in the case of the NCL app i have to admit it has not been that effective. Let’s start with the “email” function, you log in and see an alert number for a new email to view, all of the emails look the same and the date of the email is the day you are logged in. You can look at each one and ta-da nothing changes. You go back to the main menu and you still have an alert that you have emails to view. Selecting options, no matter where you are in the app, eating, excursions or even online check-in, you select to chose something and it immediately warns you you are being redirected to a browser, you have to “select cancel” to stay in the app. If all actions are supposed to be in the app, why in the world would you want to go to a browser? Ran into issue with pre-booking where it would not allow my partner take a picture for them on their app, it was like the app I was using was blocking there’s from working. No emails listed show packages that have been paid for on the cruise, it gives old alerts but no confirmations that you have purchased these in the app those go to your outside email, would be nice if it was all in one place. ### 3/5 — Bonne application mais connexion difficile *2024-02-29* Cette application présente presque tout l’information dont on a besoin pour la vie sur le bateau. Mais les usagers Androïdes ont de la difficulté à se connecter sans consommer leur forfait Internet. Plusieurs abandonnent. ### 1/5 — Ridiculous lines *2024-02-28* NCL has taken a nose dive in service while charging 5 star pricing. 30 minute plus lineups at every bar at all times is inexcusable. So easily avoided by adding 1 bartender during the busy times ie-dinner. Last night the bartender not only had to make the drinks but also clear all the discarded glasses. It appears that the suits in the C suite offices decided to cut down about 25% of the staff on the front lines reducing the overall experience for all while padding their pockets. I’ve been cruising with NCL since 2013 and feel forced to explore other cruise lines. ### 4/5 — Useful app when you're on the cruise *2024-02-18* This app was very useful to find your daily schedule, book shore excursions, see your balance, and make dinner reservations. I would give this 5 stars but the internet package needs to be improved. The price of the internet is astronomical as expected (almost $1 a minute), but sometimes you can use your minutes but not even get signal. Even simple things like messages won't load. If you don't use this app to disconnect, it will charge you an extra 8 or 9 minutes. Also all minutes are rounded down so if you have 59 seconds left, you really have 0. The best is when you can connect but then their wifi doesn't work and you cannot disconnect. That also will charge your minutes. ### 3/5 — Medicare app design *2024-02-05* Inability to undo, for example should you make a dinner reservation you cannot undo it. Wife made two for the same date at the same time, cannot undo, potentially locking other people out of that slot we couldn’t fill. Also the back button in each page is embedded at the top of each page rather than at the top but scrolls away with the page so you constantly exit the page because the app itself has a back arrow at the top embedded to remain there Messaging is an extra fee (welcome to the new cruising norm of nickel and diming guests to death but if you have WiFi you should use normal texting with proper alerts to each others. It’s better than some cruising apps but still has interface and functionality issues. ### 4/5 — Français *2024-01-30* Bonjour j aime bien l application mais je suis incapable de mettre les informations pour les excursions en français. ### 4/5 — First time cruisers *2024-01-12* There are some things that we loved about the cruise! And there are some things that we thought could be better about the cruise. Notwithstanding, there was really nothing that we hated about the cruise. Pretty much, we’ve loved everything that we’ve experienced on the encore ship. The staff Was well, accommodating, polite, and kept things clean, and orderly! There were a couple of minor incidents with staff, that we thought was rude, however, not enough to really even mention. It’s more understood that these folks deal with a lot of people every day on these ships so forgiven. The excursion times seem to be a bit rushed. And aside from being rushed, The NCL excursions are quite expensive. When you pay as much as we did for the whole cruise, hotel airlines, etc. it’d be nice to have a more affordable set of excursions. I understand that the business is here to make a profit but it seems like you do get nickeled and dined, in a lot of different ways on these ships! Consider free Wi-Fi consider a little bit more affordable drink package. Little more alcohol in your drinks. Regardless, we love the ocean we had a great time definitely a time to remember! ### 1/5 — Poorly Designed *2024-01-10* This is a very poorly designed app; you are forced to use it for certain aspects of the cruise. It has a lot of potential but falls far short from being the pocket concierge that it could be. It requires on-board WiFi which is difficult and expense to setup. If you are travel with others who are not on the same account, it is impossible to use to coordinate activities. The paper ‘What’s Happening Today’ newsletter, pencil and paper are more effective than this app. It really is not designed from the point of view of the traveler especially if this is your first cruise. It’s complicated, hard to find what you need and no ability to make changes to reservations. Many of the app features don’t work or take you to external web pages that no longer exist. Has potential but needs a lot of work. ### 1/5 — A lot of bugs *2024-01-08* And very hard to navigate ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrid Design/Build *2024-11-30* this app will drain your phone battery as it constantly runs in the background. push notifications for messages don’t even work either. so happy to delete after disembarking. ### 1/5 — NCL Horrible Website and App *2024-10-25* Trying to book excursions on their website from a mobile phone is the worst I have encountered……slow, things don’t open, confusing, back button takes you to a totally different page, etc, etc. Downloaded the APP hoping it would be better but it is just as bad!!! They definitely need a new IT/web design team. Looked on line for solutions and is a common issue ### 1/5 — Garbage, usually hangs at startup *2024-09-26* Whenever I start the app it displays a message “The page failed to load” and then hangs. Garbage. ### 1/5 — App is broken *2024-09-16* You cannot print docs - PDF files are empty. So, if you want to see a summary, you have to ask technical support to send you via email your documents. Formatting inside the app is broken - a lot of text is outside the margins. Navigation is counter intuitive. It’s as if they expect you to be familiar with all their packages and terms. Sorta hard if it’s the first time you are cruising. I was expecting better. Tech support is friendly and is transparent about these issues. Norwegian you can do better. This is hurting your brand. ### 1/5 — Very little value *2024-08-12* The app is not intuitive and provides very little value. NCL should do some competitive analysis with the Royal Caribbean app. Significantly better in many ways. ### 1/5 — Too clunky written by a 3 year old *2024-06-24* So backward, you have to keep entering names addresses photos, basically a link to their website so better doing things on a laptop, clearly very old suggest they look at other cruise lines-god forbid their rival RCCL ### 1/5 — Most features don’t work *2024-05-23* * caveat* I am fully aware the features intended for on ship won’t work, but a user should be able to navigate to their booked trip more easily. Similar to other reviewers, finding my itinerary and cruise details (aside from the date/countdown) are difficult to find. There are scrolling banners that have (I can only assume) helpful info with titles like “Here’s how to get started …” or “Book your before or after cruise hotel… “ clicking any of the slides doesn’t take the user to anywhere .. it’s the epitome of frustration. Stop driving traffic to your app if your app doesn’t allow the user to use it 🤷‍♀️ ### 1/5 — Terrible *2024-05-09* It says call, when you call they do not understand you and make you que in reservation deck 7 ### 1/5 — Not so happy *2024-05-04* This is the worse cruise I have ever been on from day one my toilet have been stopped up everyday and went you call the front desk they have a attitude with you that’s poor customer service and they act like it is our fault that the toilet is getting stopped up one of the workers said that they are having problems with other toilets as well. I’ve been on many cruises, but this is the worst one that I ever been on. I don’t even know if I’m gonna take another cruise line. Maybe I will try to see if it is the same and if so, I would never do Norwegian ever again, I can’t wait to get off of this ship I was so excited about coming here to have a 10 day relax vacation but it’s just not that way they do not have any entertainment on here for you so it’s really not much for you to do Internet service is not working too well they had to cancel one of the good entertainment because of the connections on the food on the ship is OK not so happy very disappointed with this ship ### 1/5 — Frustrating and buggy experience. Worst aspect of NCL. *2024-03-17* We had a good time on our NCL cruises, but this app is by far the worst thing about NCL! The main issue is that it disconnects you at least once a day (while on the ship, connected to WiFi), forcing you to reenter your NCL credentials. Then, it often refuses to let you login due to a technical error until you delete the app data. This happened consistently on 4 different phones in our last 2 cruises on the Breakaway and Jade. Here are three suggestions to make this app better, other than fixing the disconnection issues. 1. When you’re off the ship at a port, the app refuses to show you any information, not even the ship’s departure time from the port you’re visiting! This should be visible whenever not connected to the WiFi. No, the eDocs aren’t sufficient as they can be out of date. 2. There should be a WiFi Login/Logout button always accessible in the header of the app, whether you are logged in the app or not. This, I suspect, would alleviate a lot of the pain in using your WiFi package; Every time I walked by guest services, I noticed people complaining they wasted all their WiFi minutes because they couldn’t figure how to logout due to the bad UX design. Come on, this is an easy fix. 3. Note to the developers: On IOS, you need to configure the info necessary (the app URI) for password managers to work with your app. It’s VERY aggravating given the frequent disconnections. The disconnect issues happened on iPhone 15 Pro Max, iPhone 13 and a Galaxy S22+. I suspect this is caused by bad error handling: The app shouldn’t disconnect you when it encounters a transient connection issues due to spotty WiFi. ## Most praised reviews (10 highest-rated) ### 5/5 — Turn off private relay… *2024-09-16* Update: The internet guy on the ship helped me with the app not recognizing g I was on board. If you have an iPhone and the private relay feature is turned on, turn it off! Works like a charm now. Original: In theory, this app has most of what you’d need. Once a cruise is booked, you can see your reservation, book excursions, make dining reservations, etc. Once on board, a messaging feature appears along with itinerary, deck maps, on board account status etc. The problem is the app doesn’t always recognize when you’re on board. It will log you out and when you log back in, it’s a good 24-48 hours before it senses you’re on the ship again even if you’re connected to the ship’s WiFi. If the developers could fix this, it would be a great app. Until then, it’s just mediocre. ### 5/5 — Really handy tool to pre book *2024-08-28* The NCL App is a brilliant tool you can do your check in and safety muster without having to do all of this on arrival Look at all the Dining options and the Day Trips are very informative to look at before you book You can upgrade and book Airport transfers Brilliant hands on Diary whilst on the Ship ### 5/5 — Excursion delight’s *2024-07-20* Wandering through the excursions page, so many to choose from, adds to the excitement of our upcoming journey with NCL in November. The choices tickle the taste buds, but you can’t do them all. Which ones to do…. Waimea Canyon or Volcanoes National Park…?. and Luau Kalamaku or Authentic Taste of Maui…….? Haleakala zip line or Hilo Bay Kayak adventure. Ah well! Back to the excursion list to enjoy immersing myself in the wonders of Hawaii offered by NCL 🏄🏽‍♀️🛳️ Helen Towers ### 5/5 — Love NCL *2024-07-16* Always a pleasure to travel with NCL. Great service, amazing and professional staff. Very good value for the money. We will always be back. ### 5/5 — Viva las cruise liner app! *2024-05-05* Easy to use app. Detailed information includes costs and conditions. Thank you NCL ### 5/5 — Vive Norwegian cruise *2023-12-22* Nous serons à notre 4 Eme croisière avec Norwegian et nous sommes toujours aussi satisfait ### 5/5 — Norvegian Prima - Europe cruise *2023-09-29* Cant wait ! 🎉🥳 November 1st to 11th 🛥️ ### 5/5 — Fatma sahın *2023-09-24* You are well organızed very professıonal and süper team I enjoy my all cruıses so much Thıs ıs my fourth Cruise wıth Ncl Already book two more More to book to come Thıs Show how much ı lıke you Welldone ncl I dont know how to thank you ### 5/5 — Excellent *2023-04-17* Very hard to find any faults 👍👍 ### 5/5 — I like an app that’s easy to follow *2023-03-20* Of course we are curious about things and we all want to see what’s happening on our cruise. Using an app that’s easy for one to follow and use. It takes time to get use to an app to learn from an app. Time is precious & so is your money. This app is easy to use to find out what’s happening on your cruise. From excursions to shopping on board. To eating out to shopping. Norwegian has done it again. Easy , helpful & delightful 🙂 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*