# Crumb: Keeping Your Pets Safe — user reviews > 781 indexed App Store user reviews of Crumb by Crumb Pet Ltd, rated 4.80/5 from 3,725 ratings. - Source: https://appshunter.io/ios/app/crumb-keeping-your-pets-safe/id6741744470/reviews - App overview in markdown: https://appshunter.io/ios/app/crumb-keeping-your-pets-safe/id6741744470.md - Rating breakdown: 5★ 3,361 · 4★ 189 · 3★ 63 · 2★ 23 · 1★ 89 ## What do users think of Crumb? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Easy to use - 🙏 Helpful community - 💯 Effective in reuniting pets **Cons** - 🐛 Login/dashboard issues - 🔒 Unauthorized charges - 🚫 Doesn't work as advertised - ❌ Poor customer service **Commonly reported bugs** - Login screen freezes - Geofencing not working - App crashing or not loading **Most requested features** - Improve app stability and reliability - Provide better customer support channels ## Newest reviews (12 of 781) ### 4/5 — Great information for description! *2026-08-15, version 2.2.5* I was pleased that it was easy to register except when I tried to click her breed name. It wouldn’t take so she isn’t on file for her breed. ### 5/5 — Good for cat owners *2026-08-15, version 2.2.5* Loving this so far ### 5/5 — Ann *2026-08-14, version 2.2.5* Brilliant idea. Luckily haven’t had to use it yet (fingers crossed) ### 5/5 — Great company *2026-08-14, version 2.2.5* One of our dogs lost her tag as they do! I got in touch with Crumb to order a replacement. By return , I got an e mail to say a new tag was on its way. Thank you ### 3/5 — Subscription needed *2026-08-14, version 2.2.5* Yes, the tag was free and you paid for shipping little did. I know that I would have to pay for a monthly subscription to be able to keep my cat safe. Still no clear instructions on how to cancel subscription ### 5/5 — Rebel Cameron *2026-08-14, version 2.2.5* Great free service would recommend to anyone and used it last night when I lost my dog he was stuck under a big trolly and couldn’t get out of it wasn’t for crumb he might be dead now ### 5/5 — What a great app *2026-08-14, version 2.2.5* I love the idea of having peace of mind for my fur babies. Great App but trying to do the snout scan is a comical challenge because they don’t want to keep their head still long enough to scan. 😂😂😂 ### 5/5 — Love this idea *2026-08-14, version 2.2.5* I have a crumb subscription for my two dogs and cat. I think it’s a fantastic idea and really inexpensive. It’s a quick way to reunite pets with their owners without having to go through a scanner, who often aren’t always readily available to scan an animal immediately. ### 4/5 — Delivery today *2026-08-14, version 2.2.5* So I had gotten my tags I got a discount from wawad a walking app and then it gave me the option to basically get for free but shipping was like 4 bucks but I got 3 tags so I mean so far by with just ordering and receiving the package it is pretty cool I got supper excited to shown my mom that magoo can come home if ever lost ### 5/5 — Will forever use crumb. *2026-08-13, version 2.2.5* Everything is set up for my boy, I now know my boy will be safe if he should ever decide to wonder off. Luckily there is nothing close near me that has gone walkabouts too. But if there ever is, I know they can be reunited with their loved ones. Will be telling all my friends and family to use Crumb. Absolute brilliance in one app. ### 5/5 — Brilliant idea! *2026-08-12, version 2.2.5* This is such a brilliant idea with peace of mind that my pet will always be found with Crumb. Glad I found this site! ### 5/5 — Fantastic Idea *2026-08-11, version 2.2.5* I was invited by a family member to join Crumb I have never lost my dog but sometimes my dog looses me …. and it’s a really scary thing so this is a great way to raise the alarm and seek local help ## Most critical reviews (10 lowest-rated) ### 1/5 — charges you repetitively *2026-08-17, version 2.2.5* this app has charged me twice within a week, i'm not on any premium stuff but this has happened with many others too. it's a scam and has happened with me with another thing. i'm struggling hugely with money and things like this are so stupid ### 1/5 — Money taken with no notice *2026-08-16, version 2.2.5* I’m all for paying for something when asked. But I was setting up a profile for my pet then suddenly $13 was taken from PayPal, nothing had even warned me and nowhere was I told it was a monthly subscription! Thanks guys, much appreciated when I have no income! Someone else mentioned fine print, well I did not even get that. Be careful of this. ### 1/5 — Dissatisfied with scammy customer service *2026-08-15, version 2.2.5* The app charged my card for the subscription before even showing me a check out screen with the subtotal. After this mistaken charge, I cancelled the subscription, but the customer service (which I emailed) danced around the fact that I had cancelled my order and refused to refund me. I will be telling every pet owner I know to avoid this disingenuous app. ### 1/5 — Charged *2026-08-15, version 2.2.5* Charged when I didn’t mean to. Too expensive for a month. They should have other options, I didn’t want premium. I want a refund. ### 1/5 — Tracking *2026-08-14, version 2.2.5* Got it thinking it was a tracker ### 1/5 — Feeling jipped. *2026-08-12, version 2.2.5* No code was ever sent to my email or as a text so I am not able to use the app but they collected $4 for shipping. Not happy. ### 1/5 — Con *2026-08-12, version 2.2.5* Says it’s free then takes get you to sign up to premium £9 a month hard to cancel trying now ### 1/5 — Extra safety for our dog *2026-08-11, version 2.2.5* I finally managed to get our dogs snout photographed properly. It is a great concept that if anything ever happened to our dog it’s on record just at our fingertips to send an alert out in the animal community. Also the fact a chip alone doesn’t really make much difference. Im extremely lucky to have such an incredible close bond with our dog. She is more of a therapy dog so I owe her the world. This just adds a level of security that makes me feel more comfortable and settled inside. ### 1/5 — Tricky *2026-08-10, version 2.2.5* Save your money ### 1/5 — Avoid buyer beware *2026-08-10, version 2.2.5* If you buy from this don’t be surprised if the money you use for your postage is used for an unapproved subscription. It’s a scam beyond belief ## Most praised reviews (10 highest-rated) ### 5/5 — Lost Tag *2026-08-20, version 2.2.5* Thankfully we’ve not had to use their services but we did lose the tag at some point. Reported it within the app and had a replacement within 2 days and was kept up to date via emails and text. Great work Nick and team😊 ### 5/5 — Liam *2026-08-20, version 2.2.5* Great app got free replacement when dogs fell of with extra strong ring ### 5/5 — Bomba *2026-08-18, version 2.2.5* Love it ### 5/5 — Crumb *2026-08-18, version 2.2.5* Quick response on a replacement tag. Thanks ### 5/5 — Miss Macdonald *2026-08-17, version 2.2.5* Great service and simple to set up ### 5/5 — Replacement tag *2026-08-16, version 2.2.5* It was really easy to download my dog’s replacement crumb tag. I quickly had an email with update. Hope the tag arrives quickly🤞🏻 ### 5/5 — Great Product for Pet Safety *2026-08-16, version 2.2.5* Glad we use Crumb for our four pets! Our cat lost his collar. They replaced his tag free of charge! ### 5/5 — Khloe Tag *2026-08-15, version 2.2.5* Awesome!! ### 5/5 — Helped me locate my cat within a day *2026-08-15, version 2.2.5* My cat went missing and I was concerned as I hadn’t seen her in 48 hours. I reported my cat missing on Crumb in the afternoon on day 3. Within 8 hours I received two location reports from two separate people who live on the same road and had tracked her to within three gardens on one street. After speaking to the people who had seen her we came up with a plan and within a few hours she was home and safe. ### 5/5 — Peace of Mind *2026-08-15, version 2.2.5* Tags just arrived. So easy to set up. One of our cats is an indoor cat as he disappeared once for 5 months after moving house. This will give peace of mind should he ever get out again. Thank you Crumb. This is such a good idea and will recommend this to everyone I know with pets. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*