# CrunchTime Active Rewards — user reviews > 34 indexed App Store user reviews of CrunchTime Active Rewards by The Vitality Group Inc, rated 4.08/5 from 254 ratings. - Source: https://appshunter.io/ios/app/crunchtime-active-rewards/id1478112480/reviews - App overview in markdown: https://appshunter.io/ios/app/crunchtime-active-rewards/id1478112480.md - Rating breakdown: 5★ 184 · 4★ 10 · 3★ 6 · 2★ 5 · 1★ 49 ## What do users think of CrunchTime Active Rewards? Overall sentiment: negative **Cons** - ❌ Account locked issues - ❌ Cannot find account - ❌ Registration errors - ❌ Login problems - ❌ App not working - ❌ Tracking issues - ❌ No response from support - ❌ App crashes **Commonly reported bugs** - Account locked without reason - Cannot find account even when registered - Login errors (incorrect username/password, user not found) - Registration errors (server connection issues, tvg-602 error) - App crashes when accessing 'this week's challenges' - Data not syncing correctly - No response from customer support - App not working on Apple Watch **Most requested features** - Fix account lockouts - Improve account finding mechanism - Resolve registration errors - Fix login issues - Ensure app functionality - Improve activity tracking accuracy - Provide responsive customer support - Fix app crashes ## Newest reviews (18 of 34) ### 1/5 — Can’t Register *2023-09-07, version 1.31* Every time I try to register, I get an error message stating that the app is having a problem connecting to the server. I’ve tried this at different times for two day. I’ve tried it on different Wifi networks and my data plan. My phone has plenty of storage as well. Please advise. Thanks. ### 1/5 — Repeated error tvg-602 *2023-09-07, version 1.31* The app gives me the same error message for days now when I try to set up an account. “tvg-602” the managers at my local crunch have been unhelpful and not knowledgeable about this program. ### 1/5 — won’t connect to server *2023-09-06, version 1.31* I can’t log into this app because I get a message saying it won’t connect to server. tvg-602. i’ve tried about 10 times with no luck. ### 1/5 — Won’t let me login *2023-07-14, version 1.30* I use the same credentials and login info as my crunch website account and it will not let me login saying user is not found. ### 1/5 — can’t even create an account *2023-07-12, version 1.30* same error lots of people seem to get when trying to create an account ### 1/5 — App Isn’t Working *2023-06-27, version 1.30* Trying to activists my account, but I keep getting an error code, I’ve tried multiple times over multiple days ### 1/5 — Not working *2023-06-27, version 1.30* I would love to use the app but it Won’t allow me to sign in — just says can’t connect to the server for days. ### 1/5 — Doesn’t Work *2023-06-07, version 1.30* Says I don’t have an account but I can log into everything else just fine. And ensured everything was spelled correctly on my account, still nothing. It’s a cool concept and I’d use it if it would work. ### 1/5 — Doesn’t let me register *2023-05-27, version 1.30* I’d love to use it but it doesn’t ask for the confirmation code in the email sent from Crunch. It asks for my name and birthday and then says I’m not in the system, which is false. I’m an active Crunch member. ### 1/5 — Can’t sign up *2023-05-02, version 1.30* The same “tvg-602” problem I see everyone else having ### 1/5 — Will I be able to sign up? *2023-04-27, version 1.30* When will you fix these bugs already? I’m trying to sign up to the app through an activation code I got from Crunch and still get the same “having trouble connecting to the server” error. It became obvious pretty quickly that the problem is not on my end, and certainly on yours. The error code is “tvg-602” so please fix that. It’s been a week. ### 1/5 — Can’t get past an error on the registration page *2023-04-06, version 1.30* I want to use this app, but I can’t complete my registration. Once I get to the security question, I am confronted with error message “tvg-602” and told to try again later. I must have tried at least 20 times over the course of several days. I can’t find anyone to contact. I tried responding to the email containing my activation code but haven’t received any response. I am missing out on opportunities to log my workouts and earn credits because the app isn’t working. ### 1/5 — Can’t even log on! *2023-02-05, version 1.30* I can’t believe I paid $3 for nothing. All I get is a no server error. What a rip off. ### 1/5 — Can’t even log in *2023-01-25, version 1.30* I’ve been trying to log into to this app for days and each time it tells me my information is incorrect or they can’t find me. I even tried changing the password for my Crunch member login and still nothing. ### 1/5 — Can’t even log in/register *2022-09-01, version 1.29* Just says it can’t find my account even though I can log into the other crunch app no problem. Can’t even get past the registration/log in screen. Don’t waste your time downloading. ### 1/5 — Love the idea, but this app is mediocre *2022-03-14, version 1.28* They need better developers for this app. Sync issues are rampant and it leaves you more frustrated than motivated. Just pay for quality developers. It's not even a difficult app to make. ### 1/5 — Can’t sign up *2021-07-18, version 1.23* This app just asks my name and DOB and on the next screen asks to enter the activation code sent on the email. But it totally skips the step to ask for my email! ### 1/5 — Doesn’t work! *2021-06-19, version 1.22* I cant download the app on my Apple Watch when its downloaded on my phone already or login or register in app using my city crunch membership info. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2025-09-26, version 1.32* I’ve emailed them twice with no response. Nothing loads and it won’t track anything even though I’m super active. Was so excited for this app and it’s super disappointing. ### 1/5 — Can’t find account *2025-09-20, version 1.32* I joined through my Crunch but this app still says it can’t find my account. ### 1/5 — Locked out!?! *2025-07-10, version 1.32* Was going good until a few months ago when I was logged out and when I tried to log back in, it says I’m “locked out”. Tried to update password but still same error. SMH ### 1/5 — Wont let me register *2025-05-26, version 1.32* I just joined a week ago at Crunch and the app keeps saying I am not in the system but I am in the main Crunch fitness app. Kinda frustrating… ### 1/5 — Account locked for no reason *2025-01-02, version 1.32* I joined Crunch and started using the app. After a week of using it and earning a $9 reward, I was locked out. Now I can’t sign into my CrunchTime app – it says my account is locked. What’s going on?! ### 1/5 — Account Locked *2024-11-29, version 1.32* Says my account is locked even though I never typed my password in incorrectly. Also not giving me appropriate next steps to fix this ### 1/5 — Doesn’t work *2024-04-03, version 1.32* When I try to login the app says “ looks like this is the incorrect username or password” (even though I can log into the regular crunch app) & directs me towards using my info to find my account - when I enter my name & DOB I get the message that it’s “unable to find my information in our system”. ### 1/5 — Account locked *2024-03-29, version 1.32* My account was signed out by itself and now it’s locked. Is there anyway to recover it? I sent an Email to the support Email address but came back with the link of how to download and use the app. Is there any real customer support to solve this issue?? ### 1/5 — Keeps saying this account is locked *2023-11-08, version 1.31* Keeps saying this account is locked without offering any solutions to resolve it. ### 1/5 — Does not work :( *2023-09-10, version 1.31* Would love to use this app but I receive an error every time I try to activate my account ## Most praised reviews (4 highest-rated) ### 3/5 — Used the app for a week, but got locked out for no reason *2025-01-02, version 1.32* I rejoined Crunch Gym to get back in shape, and this app offer motivated me by allowing me to earn some extra cash while working out. After making $9, I suddenly couldn’t log in to my account – it said I was locked out. Not sure why this happened. Can someone help? ### 3/5 — Crashes *2020-09-08, version 1.13* Would love to use it but tapping on “this weeks challenge” causes the app to crash! Please fix this bug. Tried multiple times with the same result. ### 2/5 — Super buggy app and doesn’t track correctly a lot *2023-09-30, version 1.31* Have had to install and reinstall sometimes to accurately track data. Doesn’t always track and transfer data correctly and then you won’t get your reward (even if you contact the customer service folks with screenshots they won’t award you the weekly reward even tho u hit the target). Kinda frustrating. ### 2/5 — The app doesn’t work *2020-09-19, version 1.13* The app crushes every time i click on “this week’s challenges” and doesn’t sync any data from the watch at all, even though the sharing is on. I get no credits for anything --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*