# Crystalbrook

> Luxury hotel guest app for digital keys, room service, and stay information. (iPhone/iPad app by GAG Riley Cairns Business Company Pty Ltd.)

- Source: https://appshunter.io/ios/app/crystalbrook/id1579880449 (this page in markdown: same URL + `.md`)
- Developer: [GAG Riley Cairns Business Company Pty Ltd](https://appshunter.io/developer/1475115939)
- Category: Travel
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings · 9 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.1 · 111 MB
- Languages: English
- Released: 2021-10-25
- Data updated: 2026-06-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/crystalbrook/id1579880449/reviews.md

## What is Crystalbrook?

Introducing Crystalbrook Collection, sustainable luxury hotels and resorts across Australia.  With the app, guests are able to open their room doors with a digital key, request room service and amenities, as well as have access to other pertinent information to enhance their stay.

## Key features

- Digital room key
- Room service requests
- Amenity requests
- Access pertinent information
- Enhance guest stay

## Recent user reviews (9 of 9)

All indexed reviews: https://appshunter.io/ios/app/crystalbrook/id1579880449/reviews.md

### 1/5 — Doesn’t work

*2023-05-24, version 5.0.3*

The activate key feature would be great if it ever worked

### 1/5 — Seriously…. Don’t bother downloading this app

*2023-04-30, version 5.0.1*

Absolutely love the idea, but the app simply just a piece of joke, apparently it’s not developed well and can experience a ton of issues. I couldn’t open the app at all. Now I even want to change my accomodation because of this.

### 1/5 — Don’t bother

*2023-02-18, version 4.42.4*

Love the idea of keyless hotel check-in! This app does not do that yet. Downloaded, signed up but couldn’t progress any further as the confirmation email was never sent. Uninstalled. Willing to try again if the devs do a new version that works.

### 1/5 — Buggy

*2023-01-26*

Room key via app force closes application - needs to be fixed 

iOS 16.2

### 1/5 — App crashes activating room key

*2023-01-25, version 4.42.4*

App crashes as soon as you try to activating the room key. So waste of time

### 1/5 — Needs an overhaul

*2022-12-22, version 4.42.4*

It keeps glitching and crashing when I try to activate my key

### 1/5 — Crashes

*2022-12-15, version 4.42.4*

Keeps crashing everyone I try to activate the key

### 1/5 — Doesn’t do anything

*2022-11-29, version 4.42.4*

Uninstalled after I tried to check in on multiple stays and just get an error message saying to go to front desk to check in….what is this app for again?

### 1/5 — Atrocious app, don’t bother!

*2022-02-18, version 4.35.5*

This is really the worst app I’ve had the misfortune of trying to use. Amazing that Crystalbrook hotels would chose it for their platform given the standard they try to project in their hotels. Clunkier than an early 90’s website but with less function! Unable to recognise booking via any method, text or invite authentication doesn’t work.. when ou put in the code it sends you via text it tells you it is incorrect! Its comically bad! Crystalbrook should find a new solution and fast.

## Frequently asked questions about Crystalbrook

### What can I do with the Crystalbrook app?

The Crystalbrook app allows you to use a digital key to open your room, request room service and amenities, and access other important information to make your stay more convenient.

### Is the Crystalbrook app free to download?

Yes, the Crystalbrook app is available for free download on supported devices.

### What devices is the Crystalbrook app compatible with?

The Crystalbrook app is compatible with iPhone, iPad, and iPod devices.

### How often is the Crystalbrook app updated?

The Crystalbrook app was last updated on April 11, 2025, indicating regular updates to improve functionality and user experience.

### What is the age rating for the Crystalbrook app?

The Crystalbrook app has an age rating of 17+, suggesting it may contain content or features more suitable for adults.

### Does Crystalbrook have ads?

No, the Crystalbrook app does not contain advertisements, offering an uninterrupted user experience.

### What is the user feedback on the Crystalbrook app?

Based on the available data, the Crystalbrook app has received a perfect 5.0-star rating from one review, indicating very positive initial user sentiment.

### When was the Crystalbrook app first released?

The Crystalbrook app was first released on October 25, 2021.

## Version history (last 5 releases)

### 7.0.1 — 2025-04-11

This release contains bug fixes.

### 6.0.5 — 2025-02-28

This release brings bug fixes and performance improvements.

### 5.7.5 — 2024-09-09

This release brings a few minor enhancements.

### 5.0.3 — 2023-05-05

This release brings performance enhancements.

### 5.0.1 — 2023-03-24

Fixes app crash when using mobile key for some devices

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*