# CS Utilities — user reviews > 35 indexed App Store user reviews of CS Utilities by Colorado Springs Utilities, rated 1.40/5 from 53 ratings. - Source: https://appshunter.io/ios/app/cs-utilities/id6444919717/reviews - App overview in markdown: https://appshunter.io/ios/app/cs-utilities/id6444919717.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 5 · 1★ 44 ## Newest reviews (15 of 35) ### 1/5 — Hire a professional app builder *2024-06-06* Whoever is in charge of the IT department at Colorado Springs Utilities should probably look into finding somebody that actually knows how to build apps because this one is garbage. You literally don’t get a full screen when you click on pay bill. It doesn’t give you any good information when you register. It doesn’t tell you if you’re gonna stay logged in or not. the graphics are garbage. So in my own professional opinion who has built thousands of apps and websites the person that did this one should probably find a new job and I am positive that McDonald’s is hiring. ### 1/5 — Horrid app *2024-06-03, version 1.6* Internal server error all the time. ### 1/5 — App has never worked *2024-05-08* Internal Server Error on every login attempt (I can login just fine to the website) ### 1/5 — Absolutely the WORST *2024-05-01, version 1.5* I have tried to use this app over and over again for the past several months. IT DOES NOT WORK! It will only send a code to your email… WHICH IT DOESN’T! It will not resend the code. And, since implementing this app, I can no longer sign in on the Internet, with very same issues! What up CS UTILITIES?! When I do get in touch, I will be going back to paper billing. Shame on you CSU, for implementing a worthless app that also impacts web sign in! ### 1/5 — Horrible app! *2024-04-21, version 1.5* Hire someone who knows what they are doing to build your app! This is ridiculous. ### 1/5 — X Internal server error *2024-03-20* The download was fine, but it will not allow login with account. Since loading app I have odd issues and difficulty logging in with Safari. ### 1/5 — Unable to login *2024-02-22* Positive I'm using the correct login info. Get an 'internal server error'. They can't help on the phone. ### 1/5 — This app needs professional help *2024-02-14, version 1.5* Is there any executable code behind the interface? This app does absolutely nothing but cause frustration. It needs to be pulled off the App Store and redone completely to make it functional. What a piece of garbage. You should be embarrased to ask customers to use this app. ### 1/5 — Worst app ever *2023-12-21* My log in information does not work even though I wrote it down so I wouldn’t forget it. I created a new account and use the same information I use online to pay my bills and it doesn’t work. App is useless just pay your bill on the website. ### 1/5 — What a joke *2023-11-04* I downloaded this app to be able to pay my bill more easily. Finally downloaded this "new and improved" app 2 minutes ago. Opened the app for the very first time and immediately received an alert about there being payment processing issues without even logging in to my account. 🤬 That's nice. Instant delete. ### 1/5 — Login attempts fail: “Internal Server Error” *2023-10-13* First review deleted. Why? About a month ago, I submitted the problem through browser Chat (Michael), reporting “Internal Server Error.” Representative opened ticket. Told me to “try again later.” Failure continues. No notification of resolution promised. I had old app installed, which worked. Deleted it. Rebooted iPhone. Downloaded new app. App appears in app space, but not in settings. Email notification and new app did not mention requirement to re-register. Website stated that registered users must reset password. Did that. ### 1/5 — Not useful *2023-10-12* This is only really usual to check balance. You are not able to pay the bill through the app and will end up having to go online anyway. ### 1/5 — Does not work *2023-10-02* I cannot pay a bill with this app although the same information works on the website. In addition, I used to be able to specify my payment date and now I cannot do so either on the app which errors out anyway or the website which will at least take a payment. I’ll bet if these UI’s stopped me from making an on time payment, I’d still get a late payment note……In my opinion, CSU has had plenty of time to correct this software glitch but they are not giving it a high priority which tells you something about the organization. ### 1/5 — Needs Work *2023-09-27* The app is slow, loads a lot. Can’t ever pay my bill through the app. I always gets errors like others have reported as well. Needs some work, definitely wasn’t ready for public release. ### 1/5 — Broken *2023-09-17* Wasted over an hour over the last three days trying to register. Doesn’t give me a lot of confidence in our utility company. Maybe I should buy a generator. ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs updating *2025-11-19, version 1.11* This app has a long way to go and they never fix it in updates. You can't use Face ID to log in, still, after years of "updates" as the app never saves the info, so I have to type in all of my info every single time just to log in. Also, allow us to get a log in code via text and not just email, as at times the code doesn't come via email. Make these changes and update your app so it doesn't feel like it's 2010. Behind the times for sure, the interface could use updating as well. ### 1/5 — Biometric Login *2025-11-11* Bio login has never worked. Makes me wonder what their API to my biometric data is actually doing on the backend. ### 1/5 — Terrible App *2025-05-09, version 1.8* Can’t reach customer support ### 1/5 — Not worth your time *2025-04-30* It gives you the runaround between your account number, phone numbers and addresses. You never actually get to register to use the app. ### 1/5 — Can’t Log In *2025-03-23* Does not work, I can’t log in through the app or the site! I can only pay as as a guest. ### 1/5 — Needs updating *2025-03-10, version 1.8* This app has a long way to go and they never fix it in updates. You can't use Face ID to log in, as the app never saves the info, so I have to type in all of my info every single time just to log in. Also, allow us to get a log in code via text and not just email, as at times the code doesn't come via email. ### 1/5 — Can’t log in *2025-02-28* The app nor the website will let me login. I’ve changed the password 10 times and it keeps rejecting my new password. I don’t know how to pay my bill other than walk into the building with a check ### 1/5 — Unacceptable *2024-09-07* Poor quality “app”, doesn’t correctly link to either FaceID or TouchID, login is just sending to a website. Poor form and typical of the “customer service” received from the group. ### 1/5 — Login attempts fail: “Internal Server Error” *2024-07-26* Reiterating this persistent problem, which many others have reported. No update release notes acknowledge this problem or its resolution. I submitted the problem through browser Chat (Michael), reporting “Internal Server Error.” Representative opened ticket. Told me to “try again later.” Failure continues. No notification of resolution promised. I had old app installed, which worked. Deleted it. Rebooted iPhone. Downloaded new app. Email notification and new app did not mention requirement to re-register. Website stated that registered users must reset password. Did that. ### 1/5 — I’ve Never Been Able To Logon *2024-06-07* Website works fine - never been able to logon to app. ‘Internal Server Error’ is the error received. When I try the website with same info it works without issue. ## Most praised reviews (7 highest-rated) ### 5/5 — This app does everything I wanted to do *2025-08-24* Looking at all of the negative ratings, I expected this app to be fairly useless, but I was curious. It turns out, it has every bit of information that I was looking for, specifically how my usage has changed since replacing my windows and how my irrigation costs were compared to previous years. Is there a way this app could be slightly more intuitive? Of course. Would it be nice if I could just use touch ID or Face ID to login? Of course. But given that I can do everything that I want, I was very pleasantly surprised. Give it a try! ### 3/5 — Biometric Login *2025-08-28* Bio login has never worked. Makes me wonder what their API to my store biometric data is actually doing on the backend. ### 3/5 — Gotten better since their update *2024-02-16* You can now use it to pay bills. However the UI is still pretty buggy, it has difficulty showing different rates of usage without some errors, and I wish they would add in a feature that saves your log in information to make logging in easier. You can track your bill and see some past usage percentages but there’s a way to streamline the UI of this app still and I hope they work on it over time ### 2/5 — Horrible app *2025-02-02* Why even bother having an option to enable biometric login if it doesn’t work and disappears as soon as you turn it on? ### 2/5 — Please add Face ID *2023-10-15* Thank you for launching this app! One request - 2FA on this type of app via email is less secure and harder to use than Face ID. One step down would be saving credentials for 30 days. Face ID is a straightforward addition that improves UX and security. Thank you. ### 2/5 — Unable to pay bill *2023-09-17* I’ve tried several times to pay my bill, and keep getting “a system error occurred”. Waited a few days and tried again - same error. Also, please allow for text message verification- using only email verification is outdated and frustrating. ### 2/5 — Bug fix needed *2023-09-15* Can’t make a payment, the ‘Select Date’ option doesn’t seem to work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*