# CSC ServiceWorks Service App

> Mobile app for submitting laundry machine and room service requests. (iPhone/iPad app by Coinmach Corporation.)

- Source: https://appshunter.io/ios/app/csc-serviceworks-service-app/id555338419 (this page in markdown: same URL + `.md`)
- Developer: [Coinmach Corporation](https://appshunter.io/developer/555338422)
- Category: Productivity, Utilities
- Price: Free
- Rating: 1.61/5 from 193 App Store ratings · 51 written reviews indexed
- Age rating: 4+
- Requires: iOS 8.0 · 4 MB
- Languages: English
- Released: 2012-09-05
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/csc-serviceworks-service-app/id555338419/reviews.md

## What is CSC ServiceWorks Service App?

A mobile service request application to provide Coinmach and ASI customers and their residents the ability to submit a request for machine or laundry room service. This application uniquely allows you to use a barcode scanner to automatically input the machine ID and information.

Application Features:

• Automatically creates service dispatch, accelerating service repair time.
• Use the barcode scanner to automatically read and populate the machine ID, or manually add the machine ID number (located on machine license plate).
• Automatically identifies the type of machine needing service and the location for fast accurate routing.
• Customize your request with the specific machine issue menu.
• Request notification of service completion either through email or text message.

## Key features

- Submit service requests
- Barcode scanner for machine ID
- Manual machine ID entry
- Automatic service dispatch
- Machine type and location identification
- Customizable issue selection
- Service completion notifications

## Recent user reviews (10 of 51)

All indexed reviews: https://appshunter.io/ios/app/csc-serviceworks-service-app/id555338419/reviews.md

### 1/5 — Machines and App both broken

*2023-02-28*

Dryers don’t work and I can’t even use the app to report it because it 1. Can’t even scan the barcode and 2. Does not recognize any of the codes for the machines. It is too difficult to have to go through all these hoops when paying over $5 a load

### 1/5 — Garbage Company.

*2023-02-03, version 2.4*

In my apartment building at least half and usually 2/3 of the washing machines are broken at any given time. I consistently report every machine failure and yet month and month, year after year, they are still broken. By my estimation I alone have given CSC enough money to buy three industrial washing machines over the past decade, and yet still the same aged machines rot, leaking water everywhere. 

CSC service works isn’t a bad company, they are an evil company because they steal my most precious resource: time.

### 1/5 — Not worth it - go off site where you aren’t cheated out of your money

*2023-01-14, version 2.4*

They prey off of their machines, not working, and literally bank on the level of difficulty it is to get a refund. If you follow up they will never  find your original request or the original information. If I can write them less than one star, I would. You can do all the right things, but they never do their part

### 1/5 — Reporting out of service machines

*2022-11-08, version 2.4*

I have yet to see any evidence that they pay any attention to reports through their app of out of service machines. After having submitted more than I can remember. Waste of time.

### 1/5 — Error Error

*2022-05-18, version 2.4*

I tried reporting a service issue on the app. I put in the machine ID and scanned on phone, kept coming up error this ID doesn’t exist. Waste of time!

### 1/5 — Service and machines

*2022-05-10, version 2.4*

Worst service and machines ever. They have not been replaced  in 8 years and the company is not responsive. Getting ready to have a tenants meeting to request their removal from the premises.

### 1/5 — Worse Now Than Ever

*2022-03-14, version 2.4*

The app will not work on my machines. For that matter the website doesn't either. I have to put in a request with no machine ID. Its 2022 Coinmach! Get it together.

### 4/5 — Easy to use

*2022-01-07, version 2.4*

This app makes I easy to report a broken machine. What the system needs is another email when the machine is fixed.

### 1/5 — Takes a week and I never get my $ back

*2021-11-26, version 2.4*

First the machine eats my precious quarters. Then in stops working and won’t spit the quarters out. Then it takes a week for the company to service the machine. And I never get reimbursed. I hate relying on these stupid machines. They are in my apt building and this happens to me at least once a month. Company doesn’t care about real people. And my kids are now wearing dirty clothes to school.

### 1/5 — Horrible service

*2021-07-25, version 2.4*

Terrible service. The instructions are not accurate. None of the card readers function properly. Horrible product

## Frequently asked questions about CSC ServiceWorks Service App

### What does the CSC ServiceWorks Service App do?

This app allows Coinmach and ASI customers and residents to submit service requests for laundry machines or laundry rooms. It streamlines the process of reporting issues and getting them resolved quickly.

### How do I submit a service request?

You can submit a service request by using the app's barcode scanner to automatically input the machine ID, or by manually entering the machine ID number found on the machine's license plate. You can then customize your request with specific machine issue options.

### Is there a cost to use this app?

Based on the provided information, the app is free to use. There are no mentions of any subscription fees or in-app purchases required for its core functionality.

### What information does the app automatically identify?

The app automatically identifies the type of machine needing service and its location. This information helps to accelerate service repair time and ensure fast, accurate routing of service technicians.

### Can I be notified when my service request is completed?

Yes, you can request notifications for service completion. The app allows you to receive these updates either through email or text message, keeping you informed throughout the process.

## Version history (last 1 release)

### 2.4 — 2017-09-16

This app has been updated by Apple to display the Apple Watch app icon.

Rebranding and minor issue reporting fixes.

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## More apps by Coinmach Corporation

- [Sparkle Service Request App](https://appshunter.io/ios/app/sparkle-service-request-app/id1042372984)

All apps by Coinmach Corporation: https://appshunter.io/developer/555338422

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*