# CSC ServiceWorks Service App — user reviews > 51 indexed App Store user reviews of CSC ServiceWorks Service App by Coinmach Corporation, rated 1.61/5 from 193 ratings. - Source: https://appshunter.io/ios/app/csc-serviceworks-service-app/id555338419/reviews - App overview in markdown: https://appshunter.io/ios/app/csc-serviceworks-service-app/id555338419.md - Rating breakdown: 5★ 20 · 4★ 8 · 3★ 5 · 2★ 3 · 1★ 157 ## Newest reviews (18 of 51) ### 1/5 — Stupid laundry *2021-06-08, version 2.4* I used this because this is the only laundry at my apartment. This machine doesn’t refund my money when it’s error, when it doesn’t even start. And the price they show on the machine is always not the real price. They always charge you the highest laundry price when you only use it for small amounts. ### 1/5 — Same review that everyone else is writing *2021-05-03, version 2.4* I deposited $20 onto the card, inserted said card after unloading my laundry, selected settings and hit start. Nothing happened. My card has yet to reappear, and am waiting on apartment maintenance for assistance. The app may as well not exist as it is essentially useless. Just like all of the other reviews, your product is garbage, your company has no motivation to be better and should’ve never existed in the first place. Thank you for nothing. ### 1/5 — Not updated in years *2021-04-15, version 2.4* This app works OK but it has not been updated in years. It doesn’t supportNew screen sizes or any of the phones that do not have a home button. Prepare for letter boxes. I’m shocked that Apple allows this app still ### 1/5 — What SERVICE!!!??? *2021-04-10, version 2.4* There are 2 machines that has not been fixed for more than 2 years already ...i report every week but nothing has happened on it... if a part is missing why has ig been fixed yetthe place i leave is located in san jose ca...lion villas apartment. Your company is a disgrace to customer service what a joke ### 1/5 — I wish I can put a zero or minus !!!!! *2021-03-26, version 2.4* I’m living in a compound using this service for the laundry room machines, what can I say or where to start? Almost half of the machines are not working!!! When I contacted the leasing office several times they keep telling me to contact this terrible service as a third party, almost half of the washing machines are not working, each time I insert the laundry card the money will be taken, I have to take my laundry and figure out which washing machine is working!! Just terrible ### 1/5 — Ridiculous *2021-03-06, version 2.4* Been struggling with a machine in my complex that doesn’t even get the clothes wet. Eats coins. And nothing has been done. Customer care is 0. Trash. ### 1/5 — Been over a month *2021-02-15, version 2.4* And our building is still waiting for service on the only washer we have. ### 1/5 — Don’t waste your time trying to report a service issue *2021-02-05, version 2.4* I tried to report a service problem using the app and it said to scan the barcode. When I did that it, they tried to charge me more money to use the broken washer. I’ve already lost 40 minutes and $1.75. ### 1/5 — App doesn’t know their own machine exists. *2021-01-21, version 2.4* That’s brilliant to create an app for service requests - then conveniently not have a complete database of actual machines. Obviously the people in charge of this company don’t care a whit, they’ve had decades to fix their processes and machines, this is one of the worst profit-over-service companies I’ve had the displeasure to deal with. It’s not capitalism that’s the problem, it’s hiding behind unaccountable bureaucracies. ### 1/5 — Carpetbagging Exploitative Company *2021-01-18, version 2.4* Raised rates during the pandemic. Machine is broken at least once a month. Their customer service is non-existent. You have to send an email for repair. It that takes days to fix anything, because they’re a horrible company. They make Walmart look like an ethical company. Stay away. Complete trash. ### 1/5 — Coin Drops Don’t Deduct *2021-01-01, version 2.4* I loaded three machines and stayed putting the coins in from $2.75...put in a dollars worth of quarters and it stays to $2.50. One 1 machine deducted the coins. Manager tells me to call the number listed. I call and they are closed. It’s crazy that there are. O directions or a FAQS area if coins don’t drop what could the issue be. How could only one machine work and the other two don’t. It’s just plain crazy! It’s funny how I am trying to submit this review and no matter what name I put it says it’s taken!! ### 1/5 — Would rather wash my clothes in the river *2020-10-31, version 2.4* Terrible product. Terrible price raises every year. Doesn’t work. ### 1/5 — System down and keep charging my card *2020-08-23, version 2.4* System down and keep charging my card ### 1/5 — This is Bu****it *2020-04-25, version 2.4* I refuse to load money on an app. I refuse to use this service so you can extract data and make sure you have my money if the machines work or not. There is a quarter option but it’s not activated. Thank god I have a laundromat near by and will be using that. The others in my complex feel the same way. This will work people. Just don’t use it. Make it a huge drain on the people who decided to use this terrible service. The machines will be replaced with previously proven revenue generating appliances. This is the only solution people. Do not use this service ### 1/5 — Raggedy App *2020-04-19, version 2.4* I tried using the app to do some laundry and it wouldn’t let me start the machine nor was there any support. As quick as I downloaded it, I got rid of it just as fast. ### 1/5 — It has never worked for me. *2020-03-19, version 2.4* It says it can’t find the machine your trying to start. It’s a huge headache. I’d really like it to work, it’s difficult to have enough quarters to do laundry when it’s 1.50 and the apartment complex took out the washers and dryers. So disappointing. ### 1/5 — Lame *2020-03-01, version 2.4* How do I get my refund? You guys owe me around 50 bucks and counting.....last time I was supposed to get a 30dls check and.....still waiting....machines just got installed last year as "brand new" but only a 30-40% of all of them "works".....this is getting out of hands if you guys don't improve your very poor service ### 1/5 — Does NOT Work at all! *2020-02-10, version 2.4* Just tried to report both washers and one dryer as Out of Order. None of the attempts worked. This app is USELESS!! Not only does the Scanner Not Work, but even when I typed in the machine IDs by hand I was unable to send the reports! ## Most critical reviews (10 lowest-rated) ### 1/5 — Machines and App both broken *2023-02-28* Dryers don’t work and I can’t even use the app to report it because it 1. Can’t even scan the barcode and 2. Does not recognize any of the codes for the machines. It is too difficult to have to go through all these hoops when paying over $5 a load ### 1/5 — Garbage Company. *2023-02-03, version 2.4* In my apartment building at least half and usually 2/3 of the washing machines are broken at any given time. I consistently report every machine failure and yet month and month, year after year, they are still broken. By my estimation I alone have given CSC enough money to buy three industrial washing machines over the past decade, and yet still the same aged machines rot, leaking water everywhere. CSC service works isn’t a bad company, they are an evil company because they steal my most precious resource: time. ### 1/5 — Not worth it - go off site where you aren’t cheated out of your money *2023-01-14, version 2.4* They prey off of their machines, not working, and literally bank on the level of difficulty it is to get a refund. If you follow up they will never find your original request or the original information. If I can write them less than one star, I would. You can do all the right things, but they never do their part ### 1/5 — Reporting out of service machines *2022-11-08, version 2.4* I have yet to see any evidence that they pay any attention to reports through their app of out of service machines. After having submitted more than I can remember. Waste of time. ### 1/5 — Error Error *2022-05-18, version 2.4* I tried reporting a service issue on the app. I put in the machine ID and scanned on phone, kept coming up error this ID doesn’t exist. Waste of time! ### 1/5 — Service and machines *2022-05-10, version 2.4* Worst service and machines ever. They have not been replaced in 8 years and the company is not responsive. Getting ready to have a tenants meeting to request their removal from the premises. ### 1/5 — Worse Now Than Ever *2022-03-14, version 2.4* The app will not work on my machines. For that matter the website doesn't either. I have to put in a request with no machine ID. Its 2022 Coinmach! Get it together. ### 1/5 — Takes a week and I never get my $ back *2021-11-26, version 2.4* First the machine eats my precious quarters. Then in stops working and won’t spit the quarters out. Then it takes a week for the company to service the machine. And I never get reimbursed. I hate relying on these stupid machines. They are in my apt building and this happens to me at least once a month. Company doesn’t care about real people. And my kids are now wearing dirty clothes to school. ### 1/5 — Horrible service *2021-07-25, version 2.4* Terrible service. The instructions are not accurate. None of the card readers function properly. Horrible product ### 1/5 — This company is crap *2021-07-11, version 2.4* I have tried and tried to use this new app for our laundry room. The very first time I used it, the machine wouldn’t start. I called the company and they said they would issue me a refund, not only can I not use this app, I don’t even have a choice to even put coins in the machine which is what normal people do. I have laundry in the machine with bleach and soap powder and this stupid thing still isn’t working. This is going on a month. THEY HAVEN’TFIXED ANYTHING…THIS IS A INCONVENIENCE PUT IT BACK TO THEY WAY IT WAS!!!! ## Most praised reviews (7 highest-rated) ### 5/5 — Simple and effective *2021-05-03, version 2.4* Use the app for air machine open scan choose the issue and done. No more calling service and waiting on hold during a busy day. ### 5/5 — Fastest way to get a tech on site *2019-04-27, version 2.4* App works great for requesting service , way faster than calling for a repair ### 5/5 — Great for it’s purpose *2018-10-01, version 2.4* Wish there was an app that showed the timer for the washers & dryers being used or if they are available so I don’t have to constantly walk over to check ### 5/5 — It works 💁🏻‍♂️ *2018-07-12, version 2.4* The app is ugly and old but it works fine lol. What do you want people it’s for reporting broken washing machines you’re gonna use it once and delete it anyway 😂 ### 5/5 — Simple & Effective *2017-09-17, version 2.4* This app works very well with the washers in our residence hall. This app makes reporting issues fast and easy and I no longer have to have my laptop with me to submit issues. Response time is also very quick from our responding vendors. ### 4/5 — Easy to use *2022-01-07, version 2.4* This app makes I easy to report a broken machine. What the system needs is another email when the machine is fixed. ### 3/5 — Decent app *2019-02-07, version 2.4* Machines need work tho. They need NFC payment options for the machines in my building. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*