# CSCPay Mobile — user reviews > 874 indexed App Store user reviews of CSCPay Mobile by CSC ServiceWorks Holdings, INC., rated 4.20/5 from 35,155 ratings. - Source: https://appshunter.io/ios/app/cscpay-mobile/id1368674385/reviews - App overview in markdown: https://appshunter.io/ios/app/cscpay-mobile/id1368674385.md - Rating breakdown: 5★ 24,171 · 4★ 4,109 · 3★ 1,155 · 2★ 625 · 1★ 4,308 ## What do users think of CSCPay Mobile? Overall sentiment: negative **Pros** - 🚀 Easy to use app - 💡 Convenient cashless laundry payments - 👍 Helpful notifications - 🚀 Ability to check machine availability **Cons** - 🐛 Unreliable machine connectivity - 🐛 Inaccurate timers and notifications - 🐛 Glitchy app performance - 🔒 Concerns about account security and refunds - 🐛 Inconsistent machine maintenance **Commonly reported bugs** - App frequently loses internet connection - Login issues and inability to access accounts - Incorrect charge amounts and failed transactions **Most requested features** - Allow adding custom amounts of time to dryers - Improve machine status tracking accuracy - Provide faster and more reliable customer support - Offer backup payment options like coins ## Newest reviews (20 of 874) ### 1/5 — Horrible app, but you’re forced to use it *2026-08-18, version 2.21.3* They say it is optional, but charge you for not using it, customer service hard to reach, and unreliable app. Had to log in again and the money I put in is gone, don’t know if I’ll get that back ### 1/5 — App sucks, washer sucks. *2026-08-18, version 2.21.3* If you want to lose all your money, download this app. ### 1/5 — Consistent billing issues *2026-08-18, version 2.21.3* App doesn’t allow me to add funds to my account at all. I’ve contacted support about this issue and reported it multiple, but nothing has been done to fix the problem. ### 1/5 — Horrible app. *2026-08-16, version 2.21.3* This app only opens when it feels like it. I have to sit here and try to log in multiple times for hours before I’m even able to open the app. It’s been like that ever since they switched from cards to the app. Should’ve left the card system. ### 1/5 — Does not refund closed accounts *2026-08-15, version 2.21.3* EDIT: I’ve filed a consumer complaint against this company with the State of Illinois Attorney General’s Office. This company is committing fraud by refusing to refund customer funds. This is clearly a company-wide policy to deny customer’s their own money and the state of Illinois will be investigating this further. I had to fund the app with a minimum amount of money in order to use it, then I moved and didn’t use all the funds at the time. They have a “request refund” feature that they promptly deny over and over. Lame. ### 1/5 — Doesn’t Refund your money *2026-08-12, version 2.21.3* It doesn’t refund your money if you have left over. avoid this app !!! You won’t get your money back ### 1/5 — Update broke the app *2026-08-12, version 2.21.3* My cards got deleted, and I cannot add them back because I get an error. Your help tab tells me I have no internet. Your announcement tab crashes my app entirely. I cannot click request refund as the app just sits in a loading screen. This app is awful. ### 1/5 — Scam *2026-08-11, version 2.21.3* They force us to pay extra. The remaining amount will never be used e Again totally a scam. ### 1/5 — Does not refund closed accounts *2026-08-11, version 2.21.3* I had to fund the app with a minimum amount of money in order to use it, then I moved and didn’t use all the funds at the time. They have a “request refund” feature that they promptly deny over and over. Lame. ### 1/5 — Terrible *2026-08-10, version 2.21.3* They come out immediately for a service request but never respond to refund request. Very poor service and bad management. Wouldn’t recommend but also a monopoly in their industry so not much of a choice ### 1/5 — Buggy useless app *2026-08-08, version 2.21.3* Poorly designed private equity owned app designed to make them money above all else. The user is only as important as the money they can extract from you. My laundromat was easier and cheaper before they switched to this “service” ### 1/5 — overcharging *2026-08-07, version 2.21.3* why tf every time i open the app yall constantly take money off my card when im not even hitting refill. yes my money goes back to my card after damn near making me broke afterwards ### 2/5 — I dread using this app whenever I do laundry *2026-08-06, version 2.21.3* App is extremely slow, never connects to the right washers and dryers, charges me then doesn’t transfer through to the washer/dryer so I end up getting charged twice without any refund. 50/50 chance it charges me twice and overall a poorly built app that NEEDS any update. ### 2/5 — Ads *2026-08-05, version 2.21.3* Why tf are there ads in this app? I’m just trying to wash my damn clothes ### 1/5 — Thieves *2026-08-03, version 2.21.3* All the other reviews are correct. If someone posts a positive, it’s a fake. No one that I know of uses this app anymore. Better to go to coin laundry. Our apartment complexes consist of nothing but broken, unmaintained equipment. No matter how much you report, nothing is done for months. Dryers do not dry. Come out the way the laundry went in. If request a refund, you will never get. I have refund requests going back two years! Yes… 2! Property management doesn’t care, as long as CSC gives them their cutback. Save time and money. Go to coin laundry. ### 2/5 — System needs to be fixed *2026-08-02, version 2.21.3* I’ve been using the mobile app for a couple of years now, and it increasingly is frustrating to use. The UI is not super intuitive and there are many tabs/options that go nowhere or don’t really do what you think that they do. I’ve had the machines break down on me a couple of times now and still haven’t gotten a refund since the first one I filed almost 2 years ago now hasn’t changed in status and it won’t let me file another while the first one is still “pending”. The landing page is bad, there are times it will randomly force you to try and make an account with no option to log in with an already existing account, forcing me to just twiddle my thumbs and do nothing with it. The app supposedly tells you how many machines are available but I have never once seen it show the amount of dryer or washer units we have at our laundry building, let alone how many can be used at the time. Speaking of which, it’s supposed to tell you when you’re laundry is done but the timer has never been accurate, which may just be estimates but I never use its alert system to tell me when my laundry is ready. I can’t even send these complaints to a feedback system; supposedly there is a review section but I’ve never seen any confirmation that my feedback was received let alone addressed in any way. I guess there’s not much I should expect from a service like this but when the price constant goes up and the service continues to stagnate it’s a wonder how you’re still in business. ### 1/5 — Trash of a company *2026-08-01, version 2.21.3* Nothing ever works but you keep raising prices!! I have been waiting on a refund since last year and have yet to receive it! I have called and your associates don’t know anything. A donkey could have done the job better. I don’t know why my building use you but i understand why more people are going to the laundromat then to use your services! If I can give a negative 10 I would! Trash trash trash ### 1/5 — Terrible app *2026-08-01, version 2.21.3* App only works half the time and rarely connects to machines to start cycle ### 1/5 — Worst app ever *2026-07-31, version 2.21.3* Terrible experience with CSC laundry machines. These are old machines that constantly have problems, and unfortunately this is not the first time I’ve had issues with this system. Last Sunday, the dryer did not work after I paid to use it. I requested a refund, and instead of resolving the issue, my account was deleted. I have pictures and proof of what happened. This is completely unacceptable. Residents deserve reliable machines and proper customer support, not an app and laundry system that creates more frustration every time there is a problem. Ridiculous app! ### 1/5 — terrible *2026-07-30, version 2.21.3* Difficult to add money and consistent machine not found issues ## Most critical reviews (10 lowest-rated) ### 1/5 — $5 Credit for New Users *2026-08-24, version 2.21.3* Wrong i created my account with both apps that are similar but not the same I guess. I never got the $5 credit. DO NOT FALL FOR IT. when i signed up it said “$5 credit promo has ended” Yall need to be better. ### 1/5 — OTHER AMOUNT *2026-08-24, version 2.21.3* Where is the other amount option?????? ### 1/5 — Logged out *2026-08-24, version 2.21.3* The app logged me out and won’t let me log back in ### 1/5 — App removed button to request refund *2026-08-23, version 2.21.3* This app has never been great, but it usually has worked. Except now they removed the option to request a refund under the more menu, and the website doesn’t allow you to request a refund, instead directing you to use the app. Very shady! ### 1/5 — They steal your money. *2026-08-23, version 2.21.3* I had $5 in the app the last time I used it, but today when I went to use it, I found I’d been logged out; when I finally got back in, my account balance was negative—-$1.25. Let me ask you this: how the hell does a laundry account end up with a negative balance when you can't use the machines if you don't have money? And one last question: where is the $5.00 I had? I want my money back today. ### 1/5 — Not worth the money *2026-08-22, version 2.21.3* Very disappointing laundry facilities. I loaded money into CSCPay because I expected to be able to wash my clothes, but when I went to the laundry room, the machines were either being occupied for long periods, out of service, or extremely dirty with dog hair. I’ve also had a machine break while I was doing laundry before, and my clothes were not properly washed even after having to dry them multiple times. I previously contacted CSCPay about the issue and did not receive a helpful response or get my money back. I shouldn’t have to keep paying for machines that don’t properly work. This needs to be addressed. ### 1/5 — Horrible *2026-08-21, version 2.21.3* Will not stay logged in. Cannot keep track of laundry cycle time remaining because of constant logouts. ### 1/5 — Absolutely awful *2026-08-19, version 2.21.3* I truly have no words. It never works and tells me I need to turn my Bluetooth on when it is always on. Useless and steals your money half the time ### 1/5 — Useless garbage *2026-08-18, version 2.21.3* The app doesn’t let you choose how much money to put in it so you have to pray that the price of the service is divisible by their set amount. The app borderline exists in the hope that you leave money in it when you never have to use it again. Plus, the bluetooth connection refused to detect half of the appliances in my apartment building and I would much rather just tap a credit card than have this bloatware taking up any space on my devices. ### 1/5 — Terrible App *2026-08-18, version 2.21.3* App doesn’t let you create a new account ## Most praised reviews (10 highest-rated) ### 5/5 — One happy customer *2026-07-16, version 2.21.3* The laundry facilities at Extended Stay are well kept and are easily accessible. It makes my stay feel like I’m home! ### 5/5 — Just don’t get clickbaited *2026-06-21, version 2.21.2* I’ve never had a single issue with the mobile app adding funds or using them but the offers they give are often contingent on you doing something you don’t want to do. ### 5/5 — They finally fixed it *2026-06-05, version 2.21.2* Much better ### 5/5 — Just Works *2026-04-28, version 2.21.2* Makes this chore easy. ### 5/5 — Awesome *2026-04-18, version 2.21.2* Got 3 free months of Amazon music after using the app for a few months ### 5/5 — Awesome *2026-04-12, version 2.20.3* Just maintain the washer more often and put extra rinse so the clothes washes better ### 5/5 — Satisfied *2026-03-28, version 2.20.2* Very convenient for me and save time ### 5/5 — Excelente *2026-03-22, version 2.20.2* A+ ### 5/5 — CSCPay Mobile *2026-03-22, version 2.20.2* Excellent App. Wished I started using it years ago. Home base service for those needing help also fantastic! ### 5/5 — Laundry room at my apartment *2026-03-14, version 2.20.2* The staff at CSC has always been professional and great customer service skills. One of the agents were able to give me a refund because the washing machine cut off. I was able to restart the machine with the assists of the customer service representative. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*