# CSMT - Certified Service > Mobile toolbox for GM dealer service personnel for repairs, parts, reports, and recalls. (iPhone/iPad app by General Motors Company.) - Source: https://appshunter.io/ios/app/csmt-certified-service/id665252466 (this page in markdown: same URL + `.md`) - Developer: [General Motors Company](https://appshunter.io/developer/369362515) - Category: Business, Productivity - Price: Free - Rating: 4.60/5 from 449 App Store ratings · 22 written reviews indexed - Age rating: 4+ - Requires: iOS 16.6 · 91 MB - Languages: American English, French (France), Mexican Spanish - Released: 2020-08-20 - Data updated: 2026-08-18 - Monetization: ad-supported - User reviews in markdown: https://appshunter.io/ios/app/csmt-certified-service/id665252466/reviews.md ## What is CSMT? Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can: • Pre-authorize specific warrantable repairs (PRA) • Use photos to improve efficiency of the Part Return Process (PPR) • Send part information for traceability (RPT) • Submit detailed Field Product Reports (FPR) • Lookup and view recalls on vehicles (Recall) All modules have the ability to include embedded images and video of the vehicle in question. ## Key features - Pre-authorize warrantable repairs - Photo-assisted part return process - Submit part information for traceability - Submit detailed field product reports - Lookup and view vehicle recalls - Access Service Workbench ## What do users think of CSMT? Overall sentiment: negative **Pros** - 👍 Handy tool for service department - 👍 Easy to use - 👍 Direct feedback to GM - 👍 Great tool for RPT submission **Cons** - 🔋 Significant battery drain - 🐛 App is very buggy - 🐛 Cannot log in - 🐛 App is trash - 🐛 App never sends email - 🐛 Broken login after update - 🐛 No notifications for responses - 🐛 History issues (PRA disappearing) - 🐛 Cannot zoom properly for photos - 🐛 Cannot submit parts - 🐛 Cannot add photos taken outside app - 🐛 App uses default mail app for submission - 🐛 Cannot upload previously taken pictures/videos - 🐛 Feedback option does not proceed - 🐛 Worthless, cannot send to GM - 🐛 Features removed (camera roll access) - 🐛 Inaccessible service workbench - 🐛 App crashes after login - 🐛 No password/username reset link **Commonly reported bugs** - Battery drain since app download - Incompatible with older iOS versions - Cannot log in after Microsoft entry - App never sends email - Login broken after update - No notifications when response is given - PRA disappears from history, reappears after reload - App won't zoom properly to take photos - Cannot submit parts - Cannot add photos taken outside the app - Cannot upload previously taken pictures/videos - Feedback option does not lead to next screen - App does not allow sending to GM - Accessing camera roll for pictures removed - Service workbench inaccessible - App crashes after entering username and password - No link to change forgotten password and username **Most requested features** - Allow choosing mail app for submission - Submit without using email - Allow submission using phone's internet - Improve video application functionality - Allow submitting more than one part at a time ## Recent user reviews (10 of 22) All indexed reviews: https://appshunter.io/ios/app/csmt-certified-service/id665252466/reviews.md ### 1/5 — Not good. *2026-03-03, version 3.14.1* Battery drain Ever since, known well at the dealership, I downloaded the app the iPhone battery as gone down 10% without even using the phone because I am at work. ### 1/5 — Another GM fail *2026-03-02* Not everyone has a brand new phone at work. Why would you make a simple program no longer work with old iOS? Worked just fine before. ### 1/5 — Can’t log in anymore *2025-08-04* Used to be a really good app. Ever since Microsoft entered the app is trash. Can’t get into it. GM is no help ### 1/5 — Why does gm need to collect and sell my data? *2025-04-23* App never sends the email I have to manually do it. Trash app ### 1/5 — Log in *2025-03-07* Used this app all the time with no issues. They update to this new log in and needless to say they broke something that worked fine. Leave Stuff Alone!!!!! ### 1/5 — App is very buggy *2024-06-20* The app is very buggy. There is no notifications when a response is given. When looking through history for an older pra, a pra won’t be there but close the app and reload it will magically appear. The app wont zoom properly to take photos. **Developer response:** Hello. Sorry for the issues you are experiencing on the CSMT app. Please fill out an Escalation Report Form, which can be found under CSMT support. Once the form is submitted, our IT team can begin investigating the issue. Thank you! ### 1/5 — Horrible *2024-05-13* App is junk, can’t submit parts, can’t add photos to fprs that were taken outside of app. Why are you forcing Canada to use this pos. Go back to the old way that worked. ### 2/5 — Unable To Focus Camera *2023-02-28* Pretty handy on the Samsung I have but when it comes the iPhone 14 Pro I’m unable to use it for scanning the QR code such as for the heated ventilation seat modules. Not a big big deal since I could use the secondary phone. But could be an issue with others. If that could be resolved that would be fantastic **Developer response:** Hello. Sorry about the inconvenience. Please center ONLY the QR/Bar Code portion of the label within the red brackets. In case the issue still persists, kindly send the error details using the "Send Feedback" feature along with the Application Logs so that we investigate the issue. ### 5/5 — Rpt *2022-11-22* Great tool. Should be able to do more than One part at a time that’s the only down side for now **Developer response:** Thank you for your review. We're always working hard to improve the app and appreciate any feedback for future enhancements that we can incorporate. Please use the "Send Feedback" feature in the CSMT Application to forward your ideas directly to our team. ### 2/5 — Email Submission of RPT *2022-05-19* I just downloaded the app today to submit an RPT for RRAB recall and when submitting the RPT, I got a message that said the app uses the “default Mail app” and that I have to set up an email in the default Mail app to submit. It would be better if I could choose which “Mail app” I want to send the email from (default Mail is my personal email; Per IT, I have to use Outlook for work email), or if the app could submit without using email since we have to sign in with our GM Global Login ID and password. Also I HAVE already set up my “default Mail app” with an email so I don’t understand why I couldn’t submit the RPT. **Developer response:** Hi Alexander, we apologize for the confusion. We are working on an enhancement that will pull up the user's default email application when sending a RPT email. In the meantime, the app currently brings up the Apple email client, which has your icloud account and other emails set up in the Mail Settings. In case the issue still persists, kindly send the error details to csmt@gm.com along with the Application Logs so that we investigate the issue. ## Frequently asked questions about CSMT ### What does the Certified Service Mobile Toolbox (CSMT) do? CSMT is a mobile application designed for General Motors dealer service personnel. It provides tools to streamline various service operations, including authorizing repairs, managing part returns, submitting reports, and accessing vehicle recall information. ### What are the key features of CSMT? Key features include pre-authorizing specific warrantable repairs, using photos to improve the part return process, sending part information for traceability, submitting detailed field product reports, looking up and viewing vehicle recalls, and accessing the Service Workbench. All modules support embedded images and video. ### Is CSMT free to use? The application is available for use by General Motors dealer service personnel. Based on the provided information, the monetization model is ad-supported, indicating it is free to download and use with advertisements present. ### What kind of information can be included with reports in CSMT? All modules within CSMT have the capability to include embedded images and video of the vehicle in question. This allows for detailed visual documentation to accompany repair authorizations, part returns, and field product reports. ### Who is the intended user for this application? This application is specifically designed for General Motors dealer service personnel. It aims to provide them with a mobile toolbox to efficiently manage their daily tasks related to vehicle service and repair. ## Version history (last 5 releases) ### 3.15 — 2026-05-26 Thanks for updating the CSMT app! Enjoy new Wi-Fi and cellular submission controls, improved outbox visibility, and a refreshed login screen. ### 3.14.1 — 2025-09-05 This update includes behind-the-scenes improvements to keep the app running smoothly. We’ve made performance enhancements and fixed minor issues to ensure a more reliable experience. ### 3.14 — 2025-08-07 A new Inbox feature has been added to the application. This enhancement will serve as an additional communication tool for the CSMT team to share updates directly within the application. Like GWM system alerts, the CSMT Inbox will highlight important information specifically related to CSMT features, functionality, or system changes. ### 3.13.1 — 2025-03-14 Minor bug fixes ### 3.13 — 2025-03-03 Introducing a new Login Method for the CSMT application. For more information, press the “Login Issues?” link on the login page. Additionally, introducing the “RPT History” tab, where users will be able to view their previous RPT submissions in the CSMT application. ## Apps similar to CSMT | App | Rating | Price | Category | | --- | --- | --- | --- | | [Text2Drive](https://appshunter.io/ios/app/text2drive/id932495995) | 1.9 (98) | Free | Business | | [Service Snap 2.0](https://appshunter.io/ios/app/service-snap-20/id1671205630) | 1.7 (57) | Free | Business | | [Xtime Mobile](https://appshunter.io/ios/app/xtime-mobile/id1386961187) | 1.7 (373) | Free | Business | | [Sunbeast](https://appshunter.io/ios/app/sunbeast/id1538400462) | 4.9 (801) | Free | Business | | [GM OnTRAC by Connexion](https://appshunter.io/ios/app/gm-ontrac-by-connexion/id6450408392) | 2.3 (3) | Free | Business | | [Tekion](https://appshunter.io/ios/app/tekion/id1470952362) | 2.0 (362) | Free | Business | ## More apps by General Motors Company - [myChevrolet](https://appshunter.io/ios/app/mychevrolet/id398596699) - [myCadillac](https://appshunter.io/ios/app/mycadillac/id398605251) - [myGMC](https://appshunter.io/ios/app/mygmc/id399408958) - [myBuick](https://appshunter.io/ios/app/mybuick/id399409835) - [ARIV eBike](https://appshunter.io/ios/app/ariv-ebike/id1450014057) All apps by General Motors Company: https://appshunter.io/developer/369362515 ## Related topics [csmt](https://appshunter.io/ios/topics/csmt) · [certified service mobile toolbox](https://appshunter.io/ios/topics/certified-service-mobile-toolbox) · [gm global connect](https://appshunter.io/ios/topics/gm-global-connect) · [bobs goof proof service](https://appshunter.io/ios/topics/bobs-goof-proof-service) · [my makita](https://appshunter.io/ios/topics/my-makita) · [gm top markt](https://appshunter.io/ios/topics/gm-top-markt) · [mecanico service](https://appshunter.io/ios/topics/mecanico-service) · [embrace 2](https://appshunter.io/ios/topics/embrace-2) · [epost service ag](https://appshunter.io/ios/topics/epost-service-ag) · [oefederal](https://appshunter.io/ios/topics/oefederal) · [general motors](https://appshunter.io/ios/topics/general-motors) · [obdmap gm service](https://appshunter.io/ios/topics/obdmap-gm-service) · [general product](https://appshunter.io/ios/topics/general-product) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*