# CT Service

> App for submitting and tracking customer service requests. (iPhone/iPad app by California Department of Transportation.)

- Source: https://appshunter.io/ios/app/ct-service/id1356206727 (this page in markdown: same URL + `.md`)
- Developer: [California Department of Transportation](https://appshunter.io/developer/1193696576)
- Category: Travel, Utilities
- Price: Free
- Rating: 3.10/5 from 8 App Store ratings · 4 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.6 · 0 MB
- Languages: American English
- Released: 2018-08-16
- Data updated: 2026-07-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ct-service/id1356206727/reviews.md

## What is CT Service?

The CT Service app allows you to submit and track service requests.

Customer Service Requests are handled Monday through Friday, 8AM to 4PM. This form should NOT be used to report any kind of highway emergency. Report highway emergencies to 911 or the California Highway Patrol immediately.

## Key features

- Submit service requests
- Track request status
- Customer service handling
- Non-emergency reporting

## Recent user reviews (4 of 4)

All indexed reviews: https://appshunter.io/ios/app/ct-service/id1356206727/reviews.md

### 2/5 — Not able to upload an image to service requests

*2025-02-08*

This app works well, however it should allow for images to be attached to service requests.

### 2/5 — They close tickets and take no action

*2023-12-27*

I have used this app for a few years and submitted about a half-dozen tickets for problems ranging from potholes to graffiti. I notice it depends on which area handles your complaint whether they actually do something or not. In Vacaville (Solano County), I have submitted three tickets over the last few weeks because there’s potholes all over I-80. I receive an initial email indicating the issue will be addressed, followed by another email indicating the situation has been addressed (when it hasn’t). In submitting tickets in San Mateo and Solano County, they seem to actually address the issue. Not sure this thing is worth it if they just close tickets and pretend that they did something.

### 3/5 — App could be better

*2023-07-22*

The app is okay.  Somewhat slow and not as well developed as LA311.  No place to upload pictures, slow loading.  Considering the app has been around for at least 3 years it should be more user friendly.  The only good feature is the ability to see all of your service requests.

### 4/5 — Loving this app so far.

*2019-08-14*

Much easier to use with the app, than on my phone than the mobile web browser. Only thing giving me this 5 stars is that the map fills in after zooming in or out. Otherwise one might think the map takes forever to load.

## Frequently asked questions about CT Service

### What is CT Service used for?

CT Service allows users to submit and track general customer service requests. It is designed for non-emergency inquiries and should not be used for immediate highway emergencies.

### Does CT Service handle highway emergencies?

No, CT Service is not for highway emergencies. For any highway emergency, you should immediately contact 911 or the California Highway Patrol.

### When are customer service requests handled by CT Service?

Customer service requests submitted through the CT Service app are handled Monday through Friday, from 8 AM to 4 PM.

### What devices is CT Service available on?

CT Service is available on iPhone and iPad devices.

### What is the age rating for CT Service?

CT Service has an age rating of 4+, making it suitable for a wide range of users.

### How often is CT Service updated?

The latest version of CT Service is 2.0.1, and it was last updated on November 17, 2025. Updates ensure the app remains functional and secure.

### What is the user rating for CT Service?

CT Service has a rating of 3.1 stars based on 8 user ratings.

### Does CT Service have ads?

No, CT Service does not contain advertisements.

## Version history (last 3 releases)

### 2.0.1 — 2025-11-17

This is a maintenance release. All functionalities remain unchanged.

### 2.0.0 — 2020-06-26

This maintenance release improves support for newer devices.

### 1.0 — 2018-08-15

No release notes.

## Apps similar to CT Service

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [CHPMapLite](https://appshunter.io/ios/app/chpmaplite/id385460989) | 4.0 (150) | Free | Travel |
| [Via San Diego](https://appshunter.io/ios/app/via-san-diego/id6738142169) | 4.9 (79) | Free | Travel |
| [SoCal511](https://appshunter.io/ios/app/socal511/id1515636499) | 4.2 (12) | Free | Travel |
| [California Pocket Maps](https://appshunter.io/ios/app/california-pocket-maps/id1273593428) | 4.5 (104) | Free | Travel |

## More apps by California Department of Transportation

- [Caltrans QuickMap](https://appshunter.io/ios/app/caltrans-quickmap/id1193696577)
- [HeliPlates](https://appshunter.io/ios/app/heliplates/id1262922778)

All apps by California Department of Transportation: https://appshunter.io/developer/1193696576

## Related topics

[caltrans](https://appshunter.io/ios/topics/caltrans)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*