# CTBI Mobile — user reviews > 123 indexed App Store user reviews of CTBI Mobile by Community Trust Bank, rated 4.85/5 from 12,946 ratings. - Source: https://appshunter.io/ios/app/ctbi-mobile/id471892422/reviews - App overview in markdown: https://appshunter.io/ios/app/ctbi-mobile/id471892422.md - Rating breakdown: 5★ 10,897 · 4★ 590 · 3★ 179 · 2★ 47 · 1★ 152 ## What do users think of CTBI Mobile? Overall sentiment: neutral **Pros** - 🚀 Great customer service - 👍 Convenient and reliable - 👍 Easy to use - 👍 Excellent app - 👍 Love the app - 👍 Satisfied customer **Cons** - 🐛 Buggy and annoying - 🐛 Security issues - 🐛 Face ID/Touch ID issues - 🐛 App frequently doesn't work - 🐛 Clunky and unreliable **Commonly reported bugs** - Login issues, frequent password resets - App crashes, freezes, or won't load - Inconsistent performance across devices **Most requested features** - Improve remote check deposit - Add running balance after each transaction - Increase mobile deposit limit ## Newest reviews (10 of 123) ### 4/5 — It’s having problems *2026-08-23, version 5.0.45.45* Lots of bugs, does have problems with log in frequently which causes you to get kicked out. Typically I don’t have many issues but the same one pops up often ### 4/5 — Banking App *2026-05-22, version 5.0.44.78* Love doing my banking online. It is nice . Love my bank ### 2/5 — Deposits *2026-01-27, version 5.0.43.188* We have had a terrible time for years making deposits to our account. My wife’s complete first name middle and both last names have to be perfect. Amazing the difficulty we have had depositing and or wire transferring money. ### 5/5 — Love it *2025-10-18, version 5.0.42.626* Love it ### 5/5 — Great bank *2025-10-06, version 5.0.42.626* I love my local community trust ### 3/5 — No monthly statement available on mortgage through app. *2025-10-01, version 5.0.42.626* It’d be nice to see the amount due each month for our mortgage in the app and have a way to designate payment on that instead of just a “fund transfer”. It would be a bit more mentally reassuring. ### 4/5 — Needs updated *2025-08-20, version 5.0.42.626* The app is behind in technology and needs an update compared to other banks. ### 1/5 — Go with another bank *2025-06-19, version 5.0.42.626* Community trust is the worst bank I’ve ever dealt with. ### 5/5 — Love this app! *2025-06-01, version 5.0.42.626* This app has saved me so much time, completely knocked out running to the bank anytime I need to transfer money. It definitely makes it easier to save some out of each check. Highly recommend! ### 3/5 — Working *2025-04-18, version 5.0.41.56* So far in my 3 years of banking with Community Trust everything has been really great. Hope to continue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app experience I have ever had *2026-08-09, version 5.0.45.45* Seriously-community trust-despite knowing my passwords and answering the personal questions and submitting the email and text 2 factor questions absolutely accurately, I still get error messages. I have had problems with this app for YEARS!! And the only way to fix the problem is to actually call your reps to have them unlock my account. That’s personnel time they could have used to do something more important and more dissatisfaction for this customer. PLEASE provide a way for us to fix these problems ourselves. Stop locking my account if mistype one letter. Omg!! I never had these problems with Wells Fargo which I banked with for 10 years. Ugh! ### 1/5 — Why can’t I open the app? *2026-06-23, version 5.0.44.78* Everytime I click on the app it instantly crashes, I’ve tried deleting and reinstalling and nothing works. It’s been like this for months and it used to work perfectly on the same phone for years beforehand. ### 1/5 — Accounts not showing *2026-06-01, version 5.0.44.78* I have two accounts that have been promised by multiple employees to be able to be seen on my mobile app and they still are not working. Been at least two years. ### 1/5 — Customer *2026-05-23, version 5.0.44.78* App is really outdated. I use about 10 different banks and credit union. Community Trust has the most outdated app of all of them. ### 1/5 — Desperate *2026-05-15, version 5.0.44.78* Have always used the mobile app. Now I’ve tried for days and can’t get it to login. Has the app crashed or am I doing something wrong? ### 1/5 — Bad bank, terrible app *2026-04-26, version 5.0.43.188* I do not understand the amount of 4 and 5 star reviews. This app has so few features, and half of them barely work or just don’t. The app constantly asks for authentication even though Face ID is enabled, and it will lock you out randomly with no warning or message about what’s happening. You can’t do basic things like look up your account and routing number, and I’ve yet to deposit a check on here with mobile banking. Everything is hard to look up and is slow and the app itself has just the ugliest interface you could imagine. It’s horrifically outdated. Customer service in person is abysmal. They act like they’re doing you a favor to even let you in the doors. They have no deposits by atm at their banking location, so you’re forced to speak with one of the jerks inside or through the drive thru. I’ve yet to have a positive experience with this bank after more than a year. I want to support credit unions and will but it won’t be with CTBI. ### 1/5 — Completely nonfunctional app *2026-03-23, version 5.0.43.188* As the title states, the app is completely non-functional. When the ‘help’ icon is pressed, it force closes the app. This is the third time this week, that I’ve had to call (typical call time of an hour) because the app will not remember any password that is set. Face ID hasn’t worked the entire time. The standard these days is pretty low but good god, at least try. ### 1/5 — Broken app *2025-11-21, version 5.0.43.188* Several features doesn’t work. Face ID never works for login, won’t save a password, Zelle doesn’t work from the app. It’s been an issue for years now and community trust doesn’t seem to care enough to have it fixed. ### 1/5 — iOS Slow and Logs Out *2025-09-24, version 5.0.42.626* Just moved from Android / Samsung S25U. Worked great on that platform. Had issues with iPhone 15PM before that and now I have the same issues on my iPhone 17PM. I have to log in almost every time no matter what settings I use. Takes 30 seconds if I change alert settings etc. Between the app and my debit cards not lasting 3 months, a different bank is starting to sound like a good idea: ### 1/5 — Doesn’t work for ready pay *2025-09-08, version 5.0.42.626* I have an auto loan I need the app to make payments without going to the website. Turns out that’s not an option. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Banking App *2026-08-07, version 5.0.45.45* Easy & Accessible ### 5/5 — Deposits *2026-07-18, version 5.0.45.45* Fast easy service !! Love it !! ### 5/5 — Great bank! *2026-07-08, version 5.0.45.45* This is a GREAT bank with exceptional service! ### 5/5 — Mobile Ap *2026-06-03, version 5.0.44.78* Works smoothly from transferring money to seeing a picture of a check. ### 5/5 — Account ’s *2026-05-29, version 5.0.44.78* It would be great to be able to pull up routing and account #’s in the app somewhere. ### 5/5 — Learning *2026-05-23, version 5.0.44.78* I'm 68 and have recently been widow. Community Trust has helped guide me on ways to best grow my money!!! They are great!!!! ### 5/5 — Easy *2026-05-18, version 5.0.44.78* Very easy, very convenient! ### 5/5 — Below Average *2026-05-14, version 5.0.44.78* App. does not allow you to pay loans or see balances for loans. Most all bank Apps do ### 5/5 — Mobile Banking *2026-02-12, version 5.0.43.188* I switched banks a few years ago because my old bank struggled to keep up with mobile banking options. I’m in my 50’s but I love mobile banking. I haven’t had a checkbook in almost 16 years. This is just so much easier and convenient. CTBI keeps up with the times and gives me one less thing to worry about. Love their mobile banking. ### 5/5 — Remote Deposits *2025-12-22, version 5.0.43.188* A real time saver! Thank you CTBI for being so customer friendly! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*