# CTC-Go — Opening doors to better care > Mobile app for coordinating healthcare transportation for health plan members and drivers. (iPhone/iPad app by Call The Car.) - Source: https://appshunter.io/ios/app/ctc-go/id1439818061 (this page in markdown: same URL + `.md`) - Developer: [Call The Car](https://appshunter.io/developer/1439817850) - Category: Travel - Price: Free - Rating: 2.40/5 from 321 App Store ratings · 180 written reviews indexed - Age rating: 4+ - Requires: iOS 15.6 · 55 MB - Languages: American English - Released: 2018-11-29 - Data updated: 2026-08-25 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/ctc-go/id1439818061/reviews.md ## What is CTC? CTC-Go is a mobile application used by health plan members and drivers to coordinate healthcare transportation. CTC-Go allows health plan members to review upcoming or past reservations, rate their ride, contact our call center, cancel an existing reservation, and to schedule a new reservation. Our intuitive platform is easy to use and reliable. CTC-Go may only be used by authorized users through participating health plans. ## Key features - Review upcoming/past reservations - Rate rides - Contact call center - Cancel reservations - Schedule new reservations ## What do users think of CTC? Overall sentiment: negative **Pros** - 🚀 Easy to schedule rides - 👍 Convenient app for medical transportation - 🙏 Grateful for the service **Cons** - 🐛 Frequent app crashes and bugs - 🔧 Unreliable and inconsistent functionality - 🤯 Frustrating user experience - 📞 Prefer calling over using the app - 🔍 Difficult to find/select locations **Commonly reported bugs** - App freezes during ride booking - Incorrect address pre-population - Inability to select appointment reason - Login and registration issues - Disappearing/lost ride requests **Most requested features** - Allow editing of scheduled rides - Improve address management and auto-fill - Add dark mode option - Provide better notifications and status updates - Simplify the booking flow ## Recent user reviews (10 of 180) All indexed reviews: https://appshunter.io/ios/app/ctc-go/id1439818061/reviews.md ### 2/5 — Lol *2026-08-05, version 1.40.0* Absurdly terrible ### 2/5 — Takes a long time to load *2026-08-04* The updates, especially the ability to store doctors’ information, have definitely been helpful. However, the app has become very slow, frequently freezes, or gets stuck loading. Has anyone looked into whether the growing amount of stored information and increased number of users are contributing to these performance issues? It seems like a pretty straightforward equation: more data + more users = the app needs better optimization. I hope the developers can improve the speed and stability because the new features are useful, but they’re frustrating when the app is difficult to use. Come on, guys. Great features deserve great performance too. Don’t make us watch the loading circle longer than our doctor’s waiting room. 😅 And no worries my phone and app are up to date. **Developer response:** Hello, app slowness issue is resolved, if you are still facing any issue please drop an email to ctcgo@callthecar.com ### 1/5 — They should rename this app Crash and Free3 *2026-08-04, version 1.40.0* I hate calling to make the reservations, but dealing with this app is so much worse. ### 1/5 — Terrible *2026-08-01, version 1.40.0* You have to update this app EVERY SINGLE TIME you use it, and it's never once gotten better. ### 1/5 — Drivers Cancel Without Consequences *2026-07-31* I’ve used this app for two weeks worth of appointments now and have been stranded three times. Drivers accept rides they have no intention of doing just to “grab” a customer before anyone else, then see if it’s worth their time and money, and typically cancel. Often no replacement is found, and more often than not, the replacement driver cancels too. When calling Blue Shield, they’ll struggle to find a driver, and when they do, they don’t stay on the phone with you until you’re in the car, so inevitably a cancellation happens and you have to call CTC helpline all over again. One Rep promised to remember me and keep my profile up so when their system came back up , he would eventually find me a ride home. Hours passed, never heard from him again, and the ride, now a week old, shows as pending on the app screen. ### 1/5 — Doesn’t work. *2026-07-29, version 1.40.0* Whenever you need to use the app it doesn’t work. If you update it, you will have to login again. ### 1/5 — App used to be convenient *2026-07-27* Now every update it just gets riddled with bugs, error, messages, and ridiculous lag and crashes while you’re making an appointment to the point it’s just more convenient to call the insurance company to make the ride. You’ll think that the app is fixed only for it to crash for another silly reason when you’re making a time or trying to enter an address then you have to start over and pray that you can even make your appointment on the app. Contacting their IT is useless too because they don’t reply so now I’m writing a review. I don’t understand why they have to update things and each update makes it unusable and inconvenient. It used to be easier when you could just enter the name of the facility without having to wait for a long list that obviously crashes the system. They should hire someone competent to fix the app because at this point, it feels like it’s on purpose. ### 1/5 — keeps changing the date of appointments *2026-07-25, version 1.40.0* app keeps moving up the dates of my appointments so when the time comes to call them they've expired. for example, I have an appointment at the clinic tomorrow and the app is showing it for today. by tomorrow the ride will no longer be showing up on the app and I'll have to call customer service to be able to activate it. very frustrating !! ### 2/5 — 😤 *2026-07-23, version 1.40.0* This app got so many bad reviews during the long period of time and … nothing’s changed. Drivers come to the other side of the city to pick up, current day trips are disappearing or activating the next day trips. For God’s sake maybe just rename the app so we don’t need to CALL THE CAR all the time! Cause it’s the only option to communicate, not the app ### 1/5 — Forced updates weekly *2026-07-20* If you don’t allow it to update, it will not allow you to use the app and every time it needs an update you gotta put in a complex passcode to re-sign in so if you don’t have the passcode with you, you’re locked out so when you put it on your phone, it controls you and not you it. I could see this being a problem if you’ve already gotten a ride and you need a will call this Apple lock you out unless you updated it and if you forgot to bring the passcode with you, you’re stuck.. so I do not recommend this app. I would not trust it so many of these companies are control freaks. ## Frequently asked questions about CTC ### What does CTC-Go do? CTC-Go is a mobile application designed to help health plan members and drivers coordinate healthcare transportation. It allows users to manage their transportation needs efficiently, from scheduling to providing feedback. ### What are the key features of CTC-Go? Key features include the ability to review upcoming and past reservations, rate your ride experience, contact the call center for assistance, cancel existing reservations, and schedule new transportation appointments. ### Is CTC-Go free to use? Yes, the application is free to use for authorized users. There are no in-app purchases or advertisements mentioned in the provided description. ### Who can use CTC-Go? CTC-Go can only be used by authorized users who are members of participating health plans. Drivers also use the app to coordinate these services. ### How do I schedule a new ride with CTC-Go? Authorized health plan members can schedule a new reservation directly through the app. Navigate to the scheduling feature within the intuitive platform to book your healthcare transportation. ## Version history (last 5 releases) ### 1.41.0 — 2026-08-20 Bug Fixes Improved User Experience ### 1.40.0 — 2026-07-14 Bug Fixes Improved User Experience ### 1.39.0 — 2026-06-27 Bug Fixes Improved User Experience ### 1.38.0 — 2026-06-24 Bug Fixes Improved User Experience ### 1.37.0 — 2026-04-30 Buf Fixes Improved User Experience ## Apps similar to CTC | App | Rating | Price | Category | | --- | --- | --- | --- | | [RideYellow - Your taxi app](https://appshunter.io/ios/app/rideyellow-your-taxi-app/id989271127) | 1.5 (6) | Free | Travel | | [Metrolink](https://appshunter.io/ios/app/metrolink/id1083843914) | 2.5 (342) | Free | Travel | | [TAP LA](https://appshunter.io/ios/app/tap-la/id1505839730) | 1.9 (799) | Free | Travel | | [OmniRide On-Demand](https://appshunter.io/ios/app/omniride-on-demand/id1509485830) | 3.4 (46) | Free | Travel | | [KINTO](https://appshunter.io/ios/app/kinto/id1483861334) | 4.4 (2,386) | Free | Travel | | [Access Services](https://appshunter.io/ios/app/access-services/id1111540411) | 3.2 (156) | Free | Travel | ## Related topics [call a car](https://appshunter.io/ios/topics/call-a-car) · [ctc](https://appshunter.io/ios/topics/ctc) · [transit bandage](https://appshunter.io/ios/topics/transit-bandage) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*