# CTCB — user reviews > 36 indexed App Store user reviews of CTCB by Citizens Tri-County Bank, rated 4.80/5 from 2,704 ratings. - Source: https://appshunter.io/ios/app/ctcb/id1658656291/reviews - App overview in markdown: https://appshunter.io/ios/app/ctcb/id1658656291.md - Rating breakdown: 5★ 2,478 · 4★ 133 · 3★ 37 · 2★ 16 · 1★ 40 ## What do users think of CTCB? Overall sentiment: positive **Pros** - 👍 Convenient mobile banking - 🚀 Efficient app performance - 💯 Excellent customer service - 🏆 Best banking app experience - 🌟 Reliable and responsive **Cons** - 🐛 Issues with mobile deposits - ⚠️ Inconsistent account balance display **Commonly reported bugs** - App crashes or becomes unresponsive - Incorrect transaction funds display **Most requested features** - Download transaction history in CSV format - Improved mobile deposit limits ## Newest reviews (10 of 36) ### 5/5 — The best in the business *2025-02-05* Love you guys y’all all work hard ### 5/5 — Extremely well done app *2025-02-05* This app is very well written, and easy to use. Thank you for letting us go back for several years worth of data. Keep up the good work. I would love to be able to download in the csv file my tags and notes. That would be a great add on. ### 5/5 — Great App *2025-01-18, version 3.19.1* Easy to navigate, live it!! ### 5/5 — Happy *2024-11-15* I have been with CTCB for about 12 years and have always been able to get my results faster than everyone else. I am very pleased and happy to be part of the journey and will continue to work with CTCB. Thank you Citizens-Tri County Bank ### 5/5 — Thank You *2024-10-31, version 3.17.0* GOD BLESS YOU ALL FOR BEING SO HELPFUL AND SWEET ### 3/5 — Currently unusable *2024-08-10* I’d give it zero stars if I could. I’ve closed and rebooted. I’ve deleted and reinstalled. But keep getting an error saying “the application is no longer active. Please call your financial institution.” Never used to have issues. Don’t know what changed but it isn’t working. ### 5/5 — CTCB *2023-12-18* They have been an amazing bank they work with you on anything you need . Very reliable and responsive to your needs ### 5/5 — Check deposit *2023-12-08, version 3.8.0* App works great ### 5/5 — Excellent banking app *2023-10-12* Easy to use, I can efficiently set up and cancel bill pay and auto transfer. I can track spending across every account and transfer funds in seconds. Statements are simple and fast to access. Made my life much easier. ### 5/5 — Such a beautiful upgrade *2023-09-14* Love the updates to the new site. It’s clean, user friendly, and for the minor navigation help I needed, the customer care team went above and beyond to help me feel comfortable. I will always bank with Citizens Tri-County. They truly care about their customers and the community. Way to go the extra mile! ## Most critical reviews (10 lowest-rated) ### 1/5 — Inaccurate balance *2026-06-20, version 3.35.1* This bank app is the most inaccurate I have ever seen ### 1/5 — Update *2026-06-02, version 3.28.0* Can no longer use app due to recent update ### 1/5 — APP UPDATE *2026-05-30, version 3.28.0* App advises update required but won’t allow you to update or review your mobile account ### 1/5 — Unable to use with new update *2026-05-29* I do not have a brand new phone. With the update I can no longer use the app to access my 3 bank accounts with CTCB. I very disappointed with this service. I used the app almost daily. ### 1/5 — Online deposit *2026-05-26* Why does the online check deposit no longer tell me to write “For Mobile Deposit”? I tried to submit and then the app told me I need to write that on the check. That needs to listed at the start of the process. ### 1/5 — Incorrect funds *2025-05-31* The app will tell you your available is one then and your current is another. That is fine, what is frustrating is when your current is higher then your available, and some times the opposite, you can overspend with funds you’d don’t have but you won’t know until 4 days later. I found that the funds are not marked correctly because some transactions will be stuck in “pending” but the bank won’t reflect that until the transaction goes through days later Very in convenient. ### 2/5 — Troubles with canceling Zelle *2026-07-11, version 3.35.1* I’m sure it’s operator error, but I can not get it to cancel Zelle payments for August 2026. ### 2/5 — Mobile Deposits *2025-06-29* The app is terrible for making mobile deposits, it won’t recognize the check on either mine or my wife’s phone. So it is infuriating that you actually charge for this “convenience”. So we prefer to take up the time off a teller you are paying. ### 2/5 — Meh *2025-02-01, version 3.19.1* The limit for mobile deposits are way too low. ### 2/5 — Mobile App is Poor *2023-10-02, version 3.6.1* Poo ## Most praised reviews (10 highest-rated) ### 5/5 — Home town bank *2026-06-28* This is the only bank I have ever used! They are like family! ### 5/5 — Customer Service *2026-06-12* ALWAYS have taken great care of me. Thank you ### 5/5 — Great App *2026-06-12, version 3.35.0* Easy to navigate, love it!! ### 5/5 — Great customer service *2026-03-18, version 3.32.0* Everyone is so eager to help ### 5/5 — Best bank software *2025-11-03* I have several bank accounts and use them all via phone apps. In an update a year or two back, Citizens Tri-County Bank software greatly improved. The attribute I like best is being able to make notes about every transaction in my own language to help keep track of money movements. It is now easily the best bank app I use. Because of this, I consolidated other bank accounts into Citizens. Thanks for this great software! ### 5/5 — Everything I need! *2025-10-21, version 3.27.0* Love! ### 5/5 — Citizens Tri County Bank *2025-04-07* Love this bank, been with them for about three or four years now and they are always friendly, the mobile app is awesome customer service is top notch ! Needed a transaction took care of and they settled it quickly. Thank you very much ### 5/5 — The Mountain *2025-02-26* I love using this app. It keeps me from having to travel off the mountain to do my banking business. Very convenient. ### 5/5 — Great App *2025-02-21* I love having my banking app at my fingertips. It’s almost always up and going and it easy to use. ### 5/5 — CTCB App *2025-02-14* It’s very good to see what you need to see and I enjoy being able to do what I need to do from the app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*