# CTF Life — user reviews > 30 indexed App Store user reviews of CTF Life by Chow Tai Fook Life Insurance Company Limited, rated 3.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/ctf-life/id1463922958/reviews - App overview in markdown: https://appshunter.io/ios/app/ctf-life/id1463922958.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (17 of 30) ### 1/5 — 更新有問題 *2025-08-29, version 1.2.50* 更新完也不能使用 ### 1/5 — 更新後用唔到 *2025-05-23, version 1.2.42* . ### 1/5 — 不能download *2025-05-23, version 1.2.42* 不能download ### 1/5 — Cant login *2025-05-19, version 1.2.42* Open the app and says theres a new version for update, but I can’t even update the newest version! I deleted the app and downloaded again still the same ### 1/5 — Useless *2025-05-05, version 1.2.39* Can’t download any statements from the App ### 1/5 — 登入不能 *2025-05-01, version 1.2.39* 同一個代號和密碼在網頁上可以正常登入，但在這個app就不能。就算忘記登入代號，填寫了相關資料，也不能進行下一步。請盡快修正以上問題。 ### 1/5 — Very poor app *2025-04-27, version 1.2.38* Keep logging me out. Can’t download statement. The app simply hasn’t been tested. Very frustrating to use. ### 1/5 — Cannot download anything *2025-04-24, version 1.2.38* All documents cannot be downloaded. Always request timeout, how come a simple download function won’t work. Also, this issue has been for months, they even don’t have services monitoring. It’s a joke ;) ### 1/5 — Can’t even login *2024-10-16, version 1.2.30* Worse verification ever, fix your app ### 1/5 — Unable to login *2024-10-06, version 1.2.30* Can’t login with the app, even though login was successfully with the same email and password through the website ### 1/5 — 在不知情也不自願情況下，加入了電子保險保單服務 *2023-02-26, version 1.2.19* 富通這個apps , download入去, login , 入咗去，不知道怎樣原因，在不知情也不自願下，被迫加入了電子保單信件服務（所有保單），要取消這服務，要花很多時間致電熱線，再要填表格申請，再要寄出，再等確認。花了我很多時間。我和我先生不受到富通保險尊重，提出complaint 也沒有回覆。立即deleted 這個apps, 也不再信任這富通保險。但因手上多張單已經是這保險公司，非常後悔⋯⋯一個失望的apps. The cause of the trouble. ### 1/5 — 啱啱改左新密碼 *2022-05-20, version 1.2.13* 又唔俾用前5次用的密碼 登入都話錯 想再改，又要等2日 睇保單的app有冇必要咁保安要求？ ### 1/5 — cannot login, reset password … *2022-01-29, version 1.2.11* the same credentials can login through web but not in the apps, bravo! the password reset is not functioning as well. can’t leave further comments since couldn’t login to explore more ‘nice’ features. awesome 👏🏼 saw the same login issue in others feedback an year ago, fantastic 👍🏼 ### 1/5 — 垃圾app *2021-03-19, version 1.2.3* 垃圾app，簡單登入都唔得，轉半個鐘都入唔到去，衰到唔評分唔俾發送。 ### 1/5 — Account not opening *2021-02-06, version 1.2.2* Please reconsider your credentials for logging in, account was created before your app launched , username is an email account which your app is not accepting, also the password which is alphanumeric. Link account with original web login credentials or let us reset username to your new settings ### 1/5 — WRONG password *2020-06-25, version 1.1.5* I have already renewed the password, but still wrong...... What wrong with the app? Waste my time ### 1/5 — can not login *2019-09-13, version 1.0.5* why it says the username or password is wrong? just verified on website. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can someone check the bug? *2026-07-17, version 1.2.67* keep asking me to update but there is no update. Cannot access the apps. ### 1/5 — 廢 *2026-06-26, version 1.2.67* 搞左幾個月個app 都係叫我更新,app store 又冇等更新 網站登入又冇iAM Smart ### 1/5 — 完全係垃圾 *2026-06-01, version 1.2.67* 難用到黐咗線，乜嘢資訊都搵唔到，乜嘢都睇唔到，淨係叫你搵個經紀 ### 1/5 — 繳費系統不穩定 *2026-05-26, version 1.2.67* 長期顯示不適用 ### 1/5 — 根本用唔到 *2026-05-04, version 1.2.65* 不斷要人更新，但根本冇更新可更新 ### 1/5 — A troublesome app *2026-05-03, version 1.2.65* 不斷彈出需要更新，但到Apple store卻沒有更新的按鈕，剷除重裝程式也沒有用，結果不能開啟程式 ### 1/5 — Don’t waste your time *2026-05-01, version 1.2.65* Cannot even login - it’s a joke ### 1/5 — Bed experience *2026-04-27, version 1.2.65* Always prompt Update and open App Store but it is already the latest version and no update can be downloaded. ### 1/5 — Keep asking me to update… *2026-01-28, version 1.2.56* Keep asking me to update the APP but there is no new version available. I checked my version is already the most updated one. Can’t use the APP… ### 1/5 — 無法使用 *2025-12-10, version 1.2.53* APP顯示需要更新，但已更新後都繼續顯示需要更新，無法進入使用，請跟進。 ## Most praised reviews (3 highest-rated) ### 5/5 — Very nicely designed *2021-02-28, version 1.2.3* Good app, very useful, nicely designed, user-friendly interface, nice job FTlife. ### 3/5 — App experience can be improve *2021-02-24, version 1.2.3* Currently if customer wants to login via mobile app customer must enter password/biometrics login and enter OTP sent via SMS, which can be bothersome and frustrating for customers that access their mobile devices overseas and cannot use their SIM card due to roaming charges and restrictions. Can consider to include option to switch two factor authentication login with email instead, as email will be more likely to be accessible overseas. App can also be improved to allow customers to print statements for personal reference and record if needed, as current documents cannot be saved as PDF via application. ### 2/5 — Not even helpful *2025-07-25, version 1.2.47* Cannot view and download any documents. Very worst user experience. Not helpful at all --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*