# CTM Phone > Mobile softphone for teams using CTM to manage calls, texts, and voicemails. (iPhone/iPad app by CallTrackingMetrics.) - Source: https://appshunter.io/ios/app/ctm-phone/id6757491680 (this page in markdown: same URL + `.md`) - Developer: [CallTrackingMetrics](https://appshunter.io/developer/707516899) - Category: Business, Utilities - Price: Free - Rating: 3.80/5 from 30 App Store ratings · 12 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 61 MB - Languages: American English - Released: 2026-02-04 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/ctm-phone/id6757491680/reviews.md ## What is CTM Phone? CTM Phone is the mobile softphone for teams using CTM. It keeps agents connected to calls, texts, and voicemails on the go, with the context of every conversation captured in your CTM account. Handle conversations from anywhere: • Answer and place inbound and outbound calls using your CTM tracking numbers • Send and receive text messages with customers and leads • Get push notifications for new calls, texts, and voicemails • See which number or campaign a contact is responding to See the history behind every call: • View contact details, notes, tags, and recent activity • Quickly scan activity that started from calls, texts, forms, and website chats recorded in CTM • Add notes and tags while you’re on the call to keep the team in sync • Review recordings and voicemails so you can follow up confidently CTM Phone is a companion to the CallTrackingMetrics web app. Admin features such as configuration, reporting, routing rules, and form or chat setup are managed in the web interface. An active CallTrackingMetrics account on a supported plan is required. ## Key features - Handle inbound/outbound calls - Send/receive text messages - Push notifications for new communications - View contact details and activity history - Add notes and tags during calls - Review call recordings and voicemails ## Recent user reviews (10 of 12) All indexed reviews: https://appshunter.io/ios/app/ctm-phone/id6757491680/reviews.md ### 1/5 — Ring tone update *2026-08-02* There should be an option from the drop-down to keep my own ringtone that I can hear better, their ring tone isn’t loud enough or quick enough. My income is reliant on being able to quickly answer the phone and needs to be resolved ### 1/5 — Awful *2026-07-20* Since I updated my phone calls keep dropping never have had that problem please fix this ### 5/5 — Incredible AI call center software tool!! *2026-07-11* I LOVE how CTM constantly innovates with their new AI offerings and superior Google attribution tool integrations. The CTM mobile app is easy to use and very efficient. The phone app is simple and elegant. It helps my business a lot and I’m glad that we found it. We HIGHLY recommend this for any business looking for these solutions and integrations to Google Ads/tools. A+++ ### 5/5 — Great app for on the go *2026-07-10* I am in CTM all day long so I was a huge fan from the start. Once I downloaded the CTM Phone app I was thrilled by how easy it is to use. It really makes connecting with customers a breeze when I’m not at my desk. I also like how thoughtfully designed the interface is. ### 1/5 — Doesn’t Ring *2026-05-09* The one thing you’d want it to do. Yes I set the settings and had phone volume on. Doesn’t ring in the slightest for incoming calls. **Developer response:** Hi Cait, sorry you're missing calls! A few things to check: make sure the silent switch on the side of your iPhone is off (no orange showing), and that CTM Phone has permission to show notifications under iOS Settings. If those are set correctly, please reach out to our support team and we'll dig in! ### 2/5 — Missed calls *2026-04-27* I have the app deleted off my phone so When I am Logged in on the desktop the phone is still ringing to me and it’s showing missed calls when I am on a not ready status. I regret downloading the app because it is making me ready for calls automatically when I am not logged in on active ready status. **Developer response:** Thank you for the feedback. The mobile app and the desktop platform maintain separate agent statuses, so setting yourself to "Not Ready" on the web does not change your status on the mobile app. To stop receiving calls on the mobile app, you would need to set your status to "Not Ready" within the app itself. If you have any other issues, please reach out to me at dan.kunz@calltrackingmetrics.com We appreciate you raising this. ### 2/5 — Update made it worse *2026-04-26* The update took away bold lettering for incoming text messages, you can't see what number you're texting from anymore or change the number you're vtexting from, every call has a different color very chaotic instead of incoming calls, missed, and outbound calls. It doesn't ask you if you want to switch to your cell phone on a call anymore ...Update is not user friendly at all **Developer response:** Thank you for the detailed feedback, this is exactly what helps us improve. Several of these are on our fix list already. We'd love to connect directly to make sure everything gets addressed. Please reach out to me at dan.kunz@calltrackingmetrics.com and reference this review. ### 5/5 — Great app *2026-03-31* Amazingly responsive team **Developer response:** Thank you! We pride ourselves on being responsive, so it means a lot to hear that comes through. Don't hesitate to reach out if you ever need anything. ### 3/5 — Help *2026-03-30* When I install new app it still rings and opens in old app. When I uninstall old app the phone doesn’t ring at all. **Developer response:** Thank you for your patience, David. We identified an issue where the old CTM Agent app wasn't properly handing off call routing to the new CTM Phone app — which is what you ran into. This has been resolved in our latest update. After updating to the newest version of CTM Phone, you should be able to safely uninstall the old app and receive all calls and notifications through CTM Phone going forward. If you run into any trouble after updating, please don't hesitate to reach out to me directly at dan.kunz@calltrackingmetrics.com — happy to help. ### 1/5 — No pasting of phone numbers? *2026-03-26* This app is amateur hour **Developer response:** You're right — the paste option wasn't displaying properly on some devices, and we appreciate you flagging it. We took this seriously and shipped a fix in our latest update (2.0.7) that resolves the issue. We're committed to making CTM Phone a great experience, and feedback like yours helps us get there faster. If you have any other questions or run into anything else, please don't hesitate to reach out — my direct email is dan.kunz@calltrackingmetrics.com. ## Frequently asked questions about CTM Phone ### What is CTM Phone? CTM Phone is a mobile application that functions as a softphone for teams using the CTM (CallTrackingMetrics) platform. It allows users to manage calls, texts, and voicemails directly from their mobile devices while maintaining conversation context. ### What devices does CTM Phone support? CTM Phone is available for iPhone, iPad, and iPod devices. It is designed to keep users connected on the go, regardless of their location. ### Is CTM Phone free to use? Yes, CTM Phone is available for free. However, an active CallTrackingMetrics account on a supported plan is required to use its features. ### How often is CTM Phone updated? The latest version of CTM Phone is 2.0.6, and it was last updated on March 27, 2026. This indicates regular maintenance and potential feature additions. ### What are the main benefits of using CTM Phone? CTM Phone allows agents to handle conversations from anywhere, see the history behind every call, and add notes and tags during interactions. This ensures seamless communication and context for the entire team. ### Can I manage CTM Phone settings from the app? No, admin features such as configuration, reporting, routing rules, and form or chat setup are managed in the CallTrackingMetrics web interface, not within the CTM Phone mobile app. ### What is the age rating for CTM Phone? CTM Phone has an age rating of 4+, making it suitable for a wide range of users. This rating typically indicates that the content is generally appropriate for children. ### Does CTM Phone have ads? Based on the provided data, CTM Phone does not have advertisements. The app is free to download and use, with the requirement of an active CTM account. ## Version history (last 5 releases) ### 2.0.20 — 2026-08-25 - Improve call functionality ### 2.0.19 — 2026-08-21 - Improve call functionality - Improve text functionality ### 2.0.18 — 2026-08-18 - Improve call stability - Allow custom notification sounds ### 2.0.17 — 2026-08-12 - Improve call functionality - Update toasts design - Long press actions on recent, missed, and voicemail items ### 2.0.16 — 2026-08-04 - Improve call functionality ## More apps by CallTrackingMetrics - [CTM Agent](https://appshunter.io/ios/app/ctm-agent/id1539201289) All apps by CallTrackingMetrics: https://appshunter.io/developer/707516899 ## Related topics [ctm mobile](https://appshunter.io/ios/topics/ctm-mobile) · [phone message track](https://appshunter.io/ios/topics/phone-message-track) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*