# CTrail eTix — CTrail Mobile Ticket App

> Mobile ticketing app for CTrail rail services and parking. (iPhone/iPad app by CTrail Connecticut Department of Transportation.)

- Source: https://appshunter.io/ios/app/ctrail-etix/id1467982541 (this page in markdown: same URL + `.md`)
- Developer: [CTrail Connecticut Department of Transportation](https://appshunter.io/developer/1467982540)
- Category: Travel, Shopping
- Price: Free
- Rating: 1.60/5 from 173 App Store ratings · 79 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 63 MB
- Languages: American English, French (France), European Spanish
- Released: 2020-01-22
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ctrail-etix/id1467982541/reviews.md

## What is CTrail eTix?

Traveling on CTrail just got easier! No more waiting in line to purchase a paper ticket, swiping your credit card, or carrying around cash.

Connecticut DOT’s CTrail eTix app allows Hartford Line and Shore Line East customers to buy mobile rail tickets using their smartphone. Daily parking at Wallingford and Berlin stations is also available for purchase using CTrail eTix.

With CTrail eTix, One-Way, Weekly, Monthly, and Ten-Trip mobile tickets are available for purchase. For customers that also use CTtransit, a CTtransit Monthly (Local) Bus add-on is available for purchase with your monthly rail ticket.

Pay on the go, and use your mobile tickets immediately or save them for later. Keeping track of expenses is easy with CTrail eTix receipts provided via e-mail.

Get started right away by downloading CTrail eTix and creating your account.

## Key features

- Purchase mobile rail tickets
- Buy daily parking
- Save tickets for later
- Receive email receipts
- Add CTtransit bus passes

## What do users think of CTrail eTix?

Overall sentiment: negative

**Pros**

- 👍 Functional for ticket purchase
- 👍 Easy to download
- 👍 Straightforward and accessible design (rare)
- 👍 Text is big and does the job (rare)
- 👍 Large buttons are useful (rare)

**Cons**

- 👎 Atrocious UI/UX
- 👎 Outdated interface/looks from another decade
- 👎 Unusable/broken app
- 👎 Impossible to create account
- 👎 Password reset issues
- 👎 Cannot copy/paste passwords
- 👎 App doesn't interact with password managers
- 👎 No train schedules available
- 👎 App is a browser window
- 👎 Tickets disappear from app
- 👎 Crashing frequently
- 👎 Security concerns (no HTTPS indicator, password entry)
- 👎 Not user-friendly
- 👎 Archaic design/layout
- 👎 Inability to use native phone features (autofill, save password)
- 👎 Reverts to old keyboard/screen size
- 👎 Apple Pay doesn't work (sometimes)
- 👎 Clunky/dated iPod style
- 👎 No Dynamic Island/Live Updates/Apple Wallet support
- 👎 No way to make reservations
- 👎 Time change detected errors
- 👎 Login issues/connection errors
- 👎 Payment form hosted on different service
- 👎 Does not support larger screens
- 👎 Lacks proper support for newer phones
- 👎 Horrible UI
- 👎 No ability to purchase round trip tickets
- 👎 No schedule view or trip planning
- 👎 Password requirements lackluster
- 👎 Payment by credit card only (inconvenient/less secure)
- 👎 No way to confirm email
- 👎 App immediately crashes after update
- 👎 Ticket machine broke and app doesn't work
- 👎 App doesn't work at all
- 👎 App doesn't let me select a destination
- 👎 App closes out when entering a station
- 👎 UI needs improvement
- 👎 Browser windows appear in app
- 👎 Horrid junk/outsourced
- 👎 Shameful and makes CT look bad
- 👎 Security risks with credit card payment
- 👎 Doesn't coordinate with Amtrak or Metro North apps
- 👎 Below-the-basement quality
- 👎 Can't log in
- 👎 No way to make a reservation
- 👎 Password creation not user friendly
- 👎 App immediately crashes
- 👎 Tickets purchased disappear
- 👎 Needs a better GUI
- 👎 Incredibly difficult to use
- 👎 Feels decades old
- 👎 Slow
- 👎 Doesn't feel secure
- 👎 Does not work
- 👎 Useless
- 👎 Terrible
- 👎 Absolute worst app
- 👎 Worst app in history
- 👎 Not user friendly
- 👎 As bad as everyone says, if not worse
- 👎 Does work half of the time
- 👎 Unusable
- 👎 Horrible app

**Commonly reported bugs**

- Cannot create an account
- Password reset functionality broken
- Email already in use error when creating account, but no account found for password reset
- App crashes frequently
- Purchased tickets disappear from the app
- Login errors/connection errors
- App reverts to old keyboard and screen size
- Apple Pay not working reliably
- Time change detected errors when accessing tickets
- App closes when selecting a destination/station
- App immediately crashes after an update
- No confirmation email received
- Cannot log in
- App doesn't let me select a destination
- App doesn't work at all
- Tickets disappear multiple times
- App crashes on first install
- App requires camera access unnecessarily
- App doesn't load over HTTPS reliably
- Payment form hosted on a different service
- App doesn't support larger screens/newer phones
- App doesn't allow copy/paste of passwords
- App doesn't interact with password managers
- App crashes when trying to start
- App doesn't let me purchase a ticket
- App doesn't allow me to select a destination
- App closes out when entering a station
- App keeps crashing
- App is incredibly buggy
- App requires camera access to verify tickets
- App displays browser windows within itself
- App requires constant logging in
- App is formatted for much older phones and does not display correctly
- App keeps telling me to confirm email with no way to do so
- App lacks proper support for newer phones

**Most requested features**

- Modernize the app's UI/UX
- Add train schedules to the app
- Improve password management (copy/paste, password managers)
- Add Apple Wallet support
- Add Dynamic Island support
- Add Live Updates
- Allow round trip ticket purchases
- Add trip planning ability
- Improve payment options (Apple Pay, security)
- Add a way to confirm email
- Fix app crashing issues
- Coordinate with Amtrak and Metro North apps
- Add a schedule page
- Add a reservation system
- Increase time window for ticket confirmation
- Improve security of backend and payment forms
- Add Dark Mode option
- Add an interactive schedule like the website

## Recent user reviews (10 of 79)

All indexed reviews: https://appshunter.io/ios/app/ctrail-etix/id1467982541/reviews.md

### 1/5 — Don't take my word for it

*2026-05-31, version 2.2*

It's possible this app was designed by a five year-old who's never been to school. Just read the other one star reviews and you'll get the picture pretty quickly.

### 1/5 — This app could’ve been made in the 1960s and no one would’ve known

*2026-05-20, version 2.2*

Utter trash, a total waste of time I would rather carve into a tablet, then have to use this piece of trash app. If the lowest bitter bid five dollars in the state took it I wouldn’t have been surprised this might be the only app AI is capable of doing better

### 1/5 — Awful

*2026-05-14, version 2.2*

Horrible App. Don’t even bother.

### 1/5 — Worst app in history

*2026-04-06, version 2.2*

Completely broken, impossible to create an account, reset password, etc. How are we supposed to buy tickets for the train if the app is broken?? Incredibly frustrating.

### 1/5 — Not user friendly

*2026-04-06, version 2.2*

The user interface on this app is atrocious.

### 1/5 — As bad as everyone says, if not worse

*2026-04-04*

Even if I were to overlook the atrocious UI, the app is literally unusable. Attempting to create an account says my email is already in use, but attempting to reset my password says there’s no account associated with my email. I’m stuck in an endless time loop, experiencing a level of insanity and brain tissue degradation I can only imagine is similar to what this app’s designers must have been undergoing for years in order for them to think it would be acceptable to release something like this to the public. Avoid at all costs.

### 1/5 — does work half of the time

*2026-03-24, version 2.2*

hasn’t been updated in a decade probably

### 1/5 — Unusable

*2026-03-23, version 2.2*

Could not even make an account and you can not use it without an account

### 1/5 — Absolute worst app

*2026-03-19*

After 1 painful hour I have finally installed and updated a weak password, which I used just to create my account.  My password app did not recognize this site, therefore the weak password,  Once I established an account, I had to call to find the path for changing the password. No option was listed.  BTW, you have to logout to see it.  Not worth the anguish and time

### 1/5 — Horrible app

*2026-03-17, version 2.2*

No schedules available any longer on an app to buy train tickets? Is this a joke?

## Frequently asked questions about CTrail eTix

### What can I do with the CTrail eTix app?

The CTrail eTix app allows you to purchase mobile rail tickets for the Hartford Line and Shore Line East. You can also buy daily parking at Wallingford and Berlin stations. The app supports various ticket types including One-Way, Weekly, Monthly, and Ten-Trip options.

### How do I pay for tickets and parking?

You can pay for your rail tickets and daily parking directly through the CTrail eTix app using your smartphone. This eliminates the need to wait in line, swipe a credit card, or carry cash.

### Can I buy bus passes with this app?

Yes, if you are a CTtransit user, you can purchase a CTtransit Monthly (Local) Bus add-on directly with your monthly rail ticket purchase within the CTrail eTix app.

### How do I get a receipt for my purchases?

The CTrail eTix app provides receipts for your purchases via email, making it easy to keep track of your expenses. You can use your mobile tickets immediately after purchase or save them for a later date.

### Is the CTrail eTix app free to download?

Yes, the CTrail eTix app is free to download. There are no in-app purchases or ads mentioned, indicating a free service for purchasing tickets and parking.

## Version history (last 5 releases)

### 2.3 — 2026-07-19

Update for child ticket. For Hartford Line, child ticket is only available with purchase of an adult ticket.

### 2.2 — 2025-07-11

Update for new server url and add family ticket.

### 2.1 — 2023-08-28

UI changes for Service Alert/Twitter buttons

### 2.0 — 2023-06-21

Added user confirmation for discount eligibility when purchasing discount tickets.

### 1.9 — 2022-11-10

Fixed App crashing issue for iOS 16

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*