# CU Hawaii Mobile for iPhone — user reviews > 40 indexed App Store user reviews of CU Hawaii Mobile for iPhone by CU Hawaii Federal Credit Union, rated 4.70/5 from 1,765 ratings. - Source: https://appshunter.io/ios/app/cu-hawaii-mobile-for-iphone/id1454822031/reviews - App overview in markdown: https://appshunter.io/ios/app/cu-hawaii-mobile-for-iphone/id1454822031.md - Rating breakdown: 5★ 1,473 · 4★ 134 · 3★ 62 · 2★ 16 · 1★ 55 ## What do users think of CU Hawaii Mobile for iPhone? Overall sentiment: negative **Pros** - 👍 Easy and convenient - 👍 Excellent service and helpful staff - 👍 Good interface and user-friendly - 👍 Comprehensive information - 👍 Easy to use app for banking **Cons** - 🐛 App is slow to load or doesn't load at all - 🐛 Mobile deposit feature is unreliable and doesn't work - 🐛 App is buggy and unresponsive at times - 🐛 App is stuck in outdated technology - 🐛 Frequent login issues and timeouts **Commonly reported bugs** - Login screen freezes - Mobile deposit feature not working properly - App crashes or gets stuck on loading screen - Authentication code not received for two-factor login **Most requested features** - Add face recognition login - Improve mobile deposit functionality - Integrate Zelle for easy money transfers - Optimize app performance and reliability ## Newest reviews (10 of 40) ### 2/5 — Mobile Deposit Broken *2024-02-04, version 9.6.3* Perfect checks can’t be deposited. The app says the corners are filled are bent when they aren’t. The image created is perfect but the app won’t accept it. Please fix. ### 3/5 — DisAppointed *2022-11-11, version 9.6.3* Many times the app doesn’t open. Very frustrating. But when it finally opens it’s easy to use. ### 3/5 — Request timed out *2022-04-11, version 8.0.3* I got timed out many times, i can’t even log in anymore. Request Timed out! ### 3/5 — 5 attempts to load the app *2022-01-10, version 8.0.3* On average the app just won’t load, hit or miss mostly miss though. ### 3/5 — Good interface *2021-08-31, version 8.0.3* This is a good app. Great interface and very user-friendly, but it’s buggy and unreliable.. sometimes loading screen takes too long or even doesn’t load at all and I’m stuck on loading screen. At times it also seems slow and unresponsive. I still like the app though, it’s just those little things :) ### 3/5 — Too slow *2021-07-05, version 8.0.3* Sometimes when trying to open the app it’s takes sooooo long. They need to update the software or something but once I get in everything is fully functional. ### 1/5 — Need to fix *2021-01-26, version 8.0.3* Hi i tried to log in to my account but it takes a while and doesn’t loading at all. ### 3/5 — Good app but too slow to load *2020-12-01, version 8.0.3* This app is very useful, but it takes a while for the Face ID to even pop up and it also takes a little while for it to load after recognizing my face. Other than that, it’s good. Wish it didn’t take so long for Face ID to pop up though. ### 1/5 — App needs help *2020-10-04, version 8.0.3* The App is slow. I always log out and when I log back in the app thinks I didn’t log out. Opening the app is so slow that it is FASTER to go to my laptop, turn it on, boot it up, connect to the internet, google bank site, log in to get into my account. Meanwhile the app on my phone is still loading. ### 4/5 — Almost great *2020-07-29, version 8.0.3* Great app but After it times out It does not reload I have to delete the app and reload ## Most critical reviews (10 lowest-rated) ### 1/5 — Not great for businesses *2026-05-01, version 9.15.4* Too hard to transfer money in larger amounts. Need to physically go in, or make numerous small transferees or bill pars on the app. ### 1/5 — Mobile deposit *2026-01-14, version 9.15.4* The remote mobile deposit feature works in consistently and is archaic. They should buy the products that other banks use for this system which regularly will not deposit a reasonably endorsed check. ### 1/5 — FAIL *2025-05-04, version 9.6.3* Ever since I got the Iphone 16, the app will not work. First opening it tries face id. Every other app works. Not this one! Reports FINGERPRINT error, which is not possible. Then it reports (on first try!) that I’ve exceeded login tries and it is locked. Then I can get by with resetting the password. EVERY TIME! I cannot work with this bank on this basis. This is ridiculous. ### 1/5 — Horrible mobile deposit *2024-12-11, version 9.6.3* Only bank that makes it almost impossible to take a check picture for mobile deposit. First Hawaiian and Bank of Hawaii much better an easier. ### 1/5 — App is stuck in 2000 technology needs updating *2024-03-05, version 9.6.3* App is stuck in 2000 technology needs updating ### 1/5 — Failed to deposit my check several times *2024-02-26, version 9.6.3* I’ve used this app a few times. I have several times had used the remote deposit and for unknown reason to me it has deleted it. Vertically frustrating. ### 1/5 — So sad it rarely works *2023-12-01, version 9.6.3* I really wish this app worked like it should. Sometimes the mobile deposit will randomly stop working. I called customer service before and they said to uninstall, restart my phone, and reinstall. I’ve done that multiple times and it still won’t catch. Please fix the app. 🙏🏻 ### 1/5 — Enroll *2023-06-30, version 9.6.3* Why is there no Zelle on this app. ### 1/5 — Slow or freezes *2021-06-28, version 8.0.3* This app is either slow to open or just don’t open at all. Then after some time, I get an error message that the “time has expired”. The app worked ok the first week I downloaded it. Then spotty after that. It has been almost 2 weeks since I’ve been able to check my balances. I open my WF and Golden1 apps and they open in seconds. ### 1/5 — Terrible *2021-06-01, version 8.0.3* This app is terrible. It works 50% of the time and takes a really long time to open. Really frustrating when you want to check your balance and make payments. ## Most praised reviews (10 highest-rated) ### 5/5 — Beyond wonderful. *2026-06-10, version 9.15.4* I’ve never had a poor experience with CU Hawaii in person or on the app. Im very grateful to have this. ### 5/5 — Electronic Transfers *2025-12-15, version 9.15.4* Easy and convenient ### 5/5 — CU Hawaii my go to bank *2024-11-14, version 9.6.3* I joined the first time I was here knowing I was coming back to live here. The service is excellent And the staff are most helpful. Kudos ### 5/5 — It could be easier… *2024-04-01, version 9.6.3* I don’t want to have to put my password in every time. Please add a face recognition. ### 5/5 — Mahalo nui CU Hawaii *2023-01-20, version 9.6.3* I appreciate my community credit union , you’ve continued to kokua me through the years and keep me on top of my budgeting . Your staff is always going be on the call of duty and always with the spirit of Aloha 💝 ### 5/5 — Easy banking *2022-08-05, version 9.6.3* It makes it simple to pay my bills on time with this online app 5 stars for you!!! Because the little drive thru is broken allot I can’t fit my truck in car place hit my rims 2 times ### 5/5 — Needs work *2022-04-13, version 8.0.3* I love the app but hate it! Needs work. It always lags when trying to sign in takes forever and then cancels to where you have to exit the app and try to start all over. Please fix thus issue ### 5/5 — Very slow *2021-08-24, version 8.0.3* This app doesn’t open for days sometime. They need to fix this. It doesn’t make sense to have the app if it doesn’t load for several days. ### 5/5 — Awesome app! *2020-09-23, version 8.0.3* Easy to use and navigate. ### 5/5 — CU Hawaii excellent *2020-06-18, version 8.0.3* The CU Hawaii phone app is the best of the 3 banking apps I use. Easy, clear, and depositing scans are made easy. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*