# CU SoCal Mobile Banking — user reviews > 152 indexed App Store user reviews of CU SoCal Mobile Banking by Credit Union of Southern California, rated 4.91/5 from 34,604 ratings. - Source: https://appshunter.io/ios/app/cu-socal-mobile-banking/id351693876/reviews - App overview in markdown: https://appshunter.io/ios/app/cu-socal-mobile-banking/id351693876.md - Rating breakdown: 5★ 30,334 · 4★ 1,852 · 3★ 333 · 2★ 60 · 1★ 97 ## What do users think of CU SoCal Mobile Banking? Overall sentiment: positive **Pros** - 🤝 Excellent customer service - 👍 User-friendly mobile app - 💳 Great banking products and services - 🏆 Reliable and trustworthy credit union - 🚀 Efficient account management **Cons** - 🐛 Recurring mobile deposit issues - 🔧 Buggy app updates - ⏱️ Slow transaction posting - 🤔 Confusing feature changes - 🔍 Difficulty finding Zelle transfer option **Commonly reported bugs** - Mobile deposit not working - Zelle transfers not functioning - Frequent app crashes and freezes - Account information not syncing properly - Login issues and device recognition problems **Most requested features** - Restore previous mobile deposit functionality - Improve app stability and reliability - Enhance Zelle integration and visibility - Add more customization options - Expand historical transaction visibility ## Newest reviews (18 of 152) ### 4/5 — face ID *2026-03-27, version 4019.1.0* what happened to face unlock? ): I have to login several times a day really annoying. ### 4/5 — Very user friendly, a must have. A few bugs to iron out but overall it works for my hubby & I‼️ *2026-03-20, version 4019.1.0* Very user friendly, a must have. A few bugs to iron out but overall it works for my hubby & I‼️ ### 5/5 — Great Start! *2026-02-03, version 4019.1.0* So far transitioning has been smooth keep up the good work ### 5/5 — Mobile app g *2026-02-03, version 4019.1.0* Works very well for me. I often check my accounts 5 days out of 7. Happy with CU of CA app. ### 4/5 — Great *2026-01-23, version 4019.1.0* App works great with no issues. Only wish there was an option for text alerts/notifications. ### 5/5 — Super *2026-01-02, version 4017.2.0* As a non USC but GC holder, it's easy to open an account. The programs are cool and no monthly fee for saving. Thank God my husband's family use this bank. ### 5/5 — Great service *2025-12-29, version 4017.2.0* The credit union has been of great assistance when I encountered a difficult situation Paveena and Juliet have been very patient and helpful in resolving any questions I have. ### 5/5 — Always helpful *2025-12-12, version 4017.2.0* Always come to the Ontario branch always helpful and Juliet is always friendly , my auto loans have been through my credit union ### 4/5 — App works well *2025-11-28, version 4017.2.0* The app works well and is generally not glitchy. However, the Zelle feature is often buggy and the daily/weekly/monthly limits using Zelle are way to low. ### 5/5 — Community service *2025-11-26, version 4017.2.0* I often visit credit union on a regular basis and each time I go I’m always met with a very pleasant staff and Service. Often I take my dog with me RUDY and she is also welcome inside the establishment with a warm greeting and an occasional dog treat. These services make our visit that much more welcoming and also behind the counter, Service, cash and checks drawing money. Or getting some advice on investing money is always a great place and a reliable source. ### 5/5 — MSO *2025-11-20, version 4017.2.0* Our experience was really pleasant. Since the beginning until the end. Cristina was very helpful and easy to talk to. We even talked about where I served in the Navy. I will definitely keep coming back if I need help with anything else. The wait was not long at all either so that was a huge plus. Thank you for such a wonderful experience Cristina. ### 5/5 — The best *2025-11-17, version 4017.2.0* This is my first bank where I can interact with staff and feel heard and understood like they care I appreciate this service at this bank . ### 5/5 — Cu SoCal *2025-10-17, version 4017.2.0* Always great service ### 5/5 — great app *2025-09-16, version 4017.2.0* very efficient and usable ### 5/5 — Best Credit Union Ever!!! *2025-09-15, version 4017.2.0* Just want to say that if you need help with anything like getting ahead this credit union here is the place to go! I gave up hope on a lot of things until I decided to walk into this place and they changed my whole mindset about things/life. I walked out of this bank the happiest person ever! They helped me out with things I thought I never had a chance of getting. Thanks Credit Union of Southern California!❤️ ### 5/5 — Website *2025-09-09, version 4017.2.0* Great ### 5/5 — Great people *2025-08-27, version 4017.2.0* Always helpful ### 5/5 — Best credit union *2025-08-15, version 4017.2.0* Ontario branch is the branch that I go to after work, it’s easy to locate and to get assistance. Like the appointment feature and being able to schedule with Juliet, and all the ladies are always helpful ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-07-03, version 4019.1.0* Been trying to login on my phone and just won’t let me but lets me on any other device. ### 1/5 — App isn’t loading *2026-01-12, version 4017.2.0* Can’t load anything ### 1/5 — Needs Improvement *2025-07-18, version 4017.2.0* Snapshot feature never works after several times of being enabled. Also the human captcha for verification always freezes so you can’t even login without having to reset the entire app or phone. ### 1/5 — Zelle *2025-04-24, version 4016.0.1* Zelle feature not working ### 1/5 — fix bugs! *2024-12-11, version 4014.1.4* this app hasn’t worked for weeks. what good is it to have an unreliable bank app? ### 1/5 — Zelle error *2024-11-27, version 4014.1.4* Not able to send money through Zelle ### 1/5 — Update App *2024-10-21, version 4013.2.0* Please update the app! The layout is old & i keep getting bug / error messages! ### 1/5 — Horrible app, horrible bank *2024-09-17, version 4013.2.0* I have been trying to sign in for weeks now and I always get the same message. Cannot sign in due to a restriction on your account. So I can access my money and I feel like the bank has stole it all. Going to take care of this or I'll call a lawyer. ### 1/5 — Error message ALL THE TIME *2024-09-11, version 4013.2.0* An app is supposed to be convenient. This one is not. I get more error messages on this than any other apps. Can’t even log in to my account because Error Error Error each time. I end up going to my laptop to log on from there, which is a hassle. It’s so frustrating! ### 1/5 — Don’t do recent update *2024-07-26, version 4013.2.0* Can no longer access account keep getting an error message ## Most praised reviews (10 highest-rated) ### 5/5 — Love CU So Cal *2026-03-17, version 4019.1.0* I have been with CU of So Cal for over 30 years. Excellent banking services. ### 5/5 — Me *2026-03-16, version 4019.1.0* Very good bank ### 5/5 — Bankers are amazing *2026-03-04, version 4019.1.0* They friendly, easy to talk Wine environment I love it. Best bank so far :) ### 5/5 — Awesome!! Highly recommended *2026-02-21, version 4019.1.0* I’ve been with the credit union since 2022 after the took over the previous credit union California Bear. Since then, they’ve come through tremendously! I went through their auto loan and was recommended that I use their auto broker. I told them the type of car I was looking for, how much I wanted to pay a month and they did not disappoint! Leo ( the auto broke found me a car that was newer than I thought I could afford for cheaper than what I was approved for. He took care of the sales, tax and licensing, filled out and submitted my DMV paperwork and delivered the car to me. Later, I needed a personal loan for an emergency, after a year I was able to consolidate my loan as well as pay off my other bills. All of this while helping me build up my credit. They gave me options financially that would help me as I am a single parent and budgeting is a must. The best part is that the monthly auto payments are direct out of my checking account through payroll so I don’t have to transfer money to pay multiple payments. This credit union is a God sent gift. My credit score went from poor to almost excellent in 2 years time! I’m never going to a regular bank ever again. Their rates and finance charges beat the lowest banks by far! I highly recommend. Next on my agenda is to get a certificate that pays top notch percentage! Thank you for allowing me to live stress free financially! Now, I can focus on traveling and getting that promotion! ### 5/5 — Appreciated… *2026-02-14, version 4019.1.0* Love my bank ### 5/5 — Cashiers *2026-02-09, version 4019.1.0* They’re very friendly, cordial and happy to help! ### 5/5 — Community *2026-02-08, version 4019.1.0* They have your back when you need it! Great customer service! ### 5/5 — Appreciation *2026-02-06, version 4019.1.0* I want to acknowledge my appreciation for Devin Murphy's help with my all my financial needs. She is always very informative, kind respectful, and follows up promptly. Even reading her emails, matches her positive vibration. Thanks again ### 5/5 — Very professional *2026-02-04, version 4019.1.0* The Ontario branch is my home branch. I came to find out about loans and Juliet was able to provide help and answers, very professional and helpful ### 5/5 — Great Job! *2026-02-04, version 4019.1.0* Since you took over from LA Fin/Havasu. I’m so happy with your services! Been in 5 other CU. You’re the Best of them! Thank You! Allen Baumgartner --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*