# CubeSmart Self-Storage — user reviews > 143 indexed App Store user reviews of CubeSmart Self by CubeSmart, rated 2.06/5 from 31 ratings. - Source: https://appshunter.io/ios/app/cubesmart-self-storage/id1529164659/reviews - App overview in markdown: https://appshunter.io/ios/app/cubesmart-self-storage/id1529164659.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 3 ## What do users think of CubeSmart Self? Overall sentiment: negative **Pros** - 🚀 Convenient and simple to use - 🔒 Secure payment processing - 👍 Straightforward user interface - 👍 Helpful location recommendations - 👍 Improved performance over time **Cons** - 🐛 Frequent crashes and freezes - 🐛 Login and registration issues - 🐛 Payment processing problems - 🐛 Inconsistent app behavior - 🔋 High battery consumption **Commonly reported bugs** - App not opening or loading - Incorrect password errors - Inability to register new accounts - Sync issues between app and website **Most requested features** - Ability to store payment information - Integration with web account - Improved gate/door access controls - Enhanced customer support ## Newest reviews (15 of 143) ### 2/5 — Horrible Login Process *2026-08-25, version 3.2.7* The fact that I have to re-login every time I wanna access my unit is very frustrating. If there is a way you can enable face recognition or at least saving my email and password would prevent lines from forming as people try to login so they can open the gate. ### 2/5 — Remember user *2026-08-18, version 3.2.7* These day and age, facial recognition to access the app should be native process. Any payment SSL all uses facial recognition plus remote gate opening ### 2/5 — Terrible App fro such a big company *2026-05-21, version 3.2.7* For a company as big as Cubesmart this is a really sad app. The fact that it doesn’t even attempt to fill in my username or password from my password app is ridiculous. Not to mention I can’t use auto fill for any of the fields in order to make my payment. I literally have to pull out my credit card and type in all of my info every time I make a payment. It shouldn’t be this difficult. ### 2/5 — Great app WITH HUGE DRAWBACK! *2026-05-10, version 3.2.7* What I love: - once you are in the app, navigation is very simple - door response time is unprecedented. What I hate: Logging into an app every single day to access my info! I’ve rented from a couple companies and this has to be the worst at saving credentials a it doesn’t save your info - EVERY. SINGLE. DAY. I. HAVE TO LOGIN TO THE APP. Technical support is non-existent - I’ve reached out 3 times not a single email acknowledging anything at all. Also the bathrooms are straight out of the movie SAW - rust everywhere - peeling paint - they are third world disgusting. But that’s the property not the app. ### 1/5 — Crashes! A lot! *2026-05-07, version 3.2.7* I’ve been having the app for 3 years now, I don’t know what they’ve done to it the past few years but it sucks. Your already having to pay $10 extra in fees just for the convenience of using the app, but then when logging on it’s ALWAYS giving error messages saying how it’s unable to do this at the moment. Don’t even get me started on the fact that my payment history is completely blank with an acct I’ve been having for 3 yrs. ### 2/5 — Only half screen showing on “My Units” page *2026-05-05, version 3.2.7* Please update the app to fix this error: on the home page (the My Units page), only the top part of the screen is revealed. I can’t see the full numbers for my upcoming payment or the “Paid Through” portion. ### 1/5 — Won’t stay logged in *2026-04-27, version 3.2.6* Every time I get to the storage, the app logs me out, and I have to log back in to access my unit ### 2/5 — Barely works now *2026-04-27, version 3.2.6* The new re-design is so bad it makes me want to move storage units so I don’t have to use this app any longer. It logs me out after every day I use it. Connection sucks! And now it won’t give me access to my unit because my auto pay isn’t up to date, even though I haven’t changed a single thing. ### 2/5 — Logs out *2026-04-26, version 3.2.6* App logs me out everyday and when do I discover this? When I want to use it to enter the facility. Very annoying. ### 1/5 — App doesn’t work *2026-04-19, version 3.2.6* Stay away from this app and this company. Suddenly the app doesn’t work , their answer is to come into the office ? Sounds to me like they got hacked and don’t want anyone to know Everything is still down 2 weeks later ### 1/5 — Terrible support *2026-03-31, version 3.2.4* The worst customer support ever. One star is a brutally high review. ### 1/5 — Used to work *2026-03-24, version 3.2.4* App used to work fine, now if you pay your bill on time using autopay, it locks you out of your unit saying you are past due. Not sure how that is possible when it says $0.00 is due. When you go to pay it they will take your money and the payment doesn’t show up on your account. My expectations are low and this is unacceptable. ### 1/5 — Rarely works *2026-03-23, version 3.2.4* When I pull up to the gate with the app open to access the gate, it says that I have a late payment. I’m on auto pay and there’s no late payment. The app needs some work. I’ve had to delete it and get it again three times now. ### 1/5 — App Is Garbage *2026-03-22, version 3.2.4* I paid my bill on time and it shows in the app payment history but the app still says I’m overdue. ### 1/5 — Laggy App *2026-03-16, version 3.2.4* App glitches a lot, it charges a convenience fee to pay your bill online and even when you try to open up your gate with your phone and your account is paid up, it’s still will not work, useless ## Most critical reviews (10 lowest-rated) ### 1/5 — Access is a nightmare *2026-07-12, version 3.2.7* The CubeSmart app works great, when you are able to access it. 9 out of 10 times I need to use it I encounter a log in issue that is not easily resolved. It is so frustrating and a waste of my time. ### 1/5 — the worst app ever *2026-07-10, version 3.2.7* putting this back up since took my previous review down. The functionality on this app is absolute garbage, and your developers should be fired immediately. ### 1/5 — Worst app ever *2026-07-07, version 3.2.7* It’s 2026, why tf do I have to login every time. This app is retarted. And they’ll raise your rent over 100$ every year. Leave. As soon as possible ### 1/5 — Keep signing me out *2026-07-06, version 3.2.7* App works fine just sign you out every seven minutes. What’s the point of being able to open the gates with the app if I have to sign in when I’m sitting at the gate. ### 1/5 — I need to login every time *2026-07-04, version 3.2.7* I need to login every time to get inside the storage, please fixing that with authentication face recognition saver in the phone. ### 1/5 — Worst App *2026-07-02, version 3.2.7* I’ve never put a bad review in an app in all my years. Awful constantly logs you out constantly down don’t even bother using this app. ### 1/5 — Buggy *2026-06-04, version 3.2.7* Annoying that I have to log in every time I use the app. ### 1/5 — Login issues *2026-05-31, version 3.2.7* Got to a location and my account got logged out. Tried resetting password and wouldn’t let me login even after resetting. Wasn’t able to access my unit. ### 1/5 — I have to sign in way too often *2026-05-19, version 3.2.7* I have to sign back in every other time I open the app. Payment status is bad at updating without logging out then back in. It’s a real pain. Extra storage space’s app never had this problem. ### 1/5 — Worst app ever *2026-05-11, version 3.2.7* Horrible design. Couldn’t even finish setting up my account. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2026-08-14, version 3.2.7* Easy to access my account payment due date and amount, easy to open entry and exit gates ### 5/5 — Quick & Easy Access with Excellent Customer Service *2026-06-14, version 3.2.7* The Russell & Fort Apache Branch - Drew was absolutely amazing, he worked quickly with ease and excellent, respectful customer service. Definitely recommend if you need somewhere to store your belongings or vehicle whether on road or aquatic. Left feeling secure and safe. ### 5/5 — Don is GREAT *2026-05-24, version 3.2.7* Donhelped me with an issue I had concerning my lock when I was more than 1000 miles away and could not address the problem. Good job Don thank you. ### 5/5 — Great app *2026-05-21, version 3.2.7* This app is easy to use and makes it possible to quickly and easily open doors. I do wish it allowed you to call the office more easily. But on the whole it is great. ### 5/5 — Great App *2026-04-30, version 3.2.6* No idea why these reviews are so low, but this app is great. Consolidated all of my accounts into one place for easy payment! ### 5/5 — Great app! *2025-10-21, version 2.9.8* I’ve been using this app for a little over a year. It is user-friendly and easy to use. I can look up my information, pay my bill, and finances questions. It makes it more convenient to take care of business. ### 5/5 — Consistently Reliable *2025-08-29, version 2.9.7* Shana and Cube Smart have always been really nice and accommodating. ### 5/5 — Easy, Efficient & Affordable *2025-08-21, version 2.9.7* New Customer Sign Up was handled while listening to our needs and pairing them with what was available. We would definitely recommend Jeremy to anyone looking in Scottsdale for storage. ### 5/5 — Manager *2025-06-06, version 2.9.7* Veronica the manager at my storage on 413 is amazing, she is the best ### 5/5 — Excellent service with Jamie. *2025-05-05, version 2.9.2* Jamie was quick and informative and very kind. She handled my problem quickly. I highly recommend storing here. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*