# Cubigo Community — user reviews > 46 indexed App Store user reviews of Cubigo Community by Cubigo International, rated 4.10/5 from 1,285 ratings. - Source: https://appshunter.io/ios/app/cubigo-community/id1193848617/reviews - App overview in markdown: https://appshunter.io/ios/app/cubigo-community/id1193848617.md - Rating breakdown: 5★ 669 · 4★ 288 · 3★ 159 · 2★ 78 · 1★ 91 ## What do users think of Cubigo Community? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Quick and responsive **Cons** - 🐛 Frequent crashes and bugs - 💬 Poor communication features - 🤔 Confusing user interface - 🕰️ Slow loading of content - 🔒 Lack of control over personal data - 📱 Compatibility issues with older devices **Commonly reported bugs** - Resident directory not working properly - Formatting errors when posting information - Missing or disappearing content - Inability to open app on certain devices **Most requested features** - Search functionality - Ability to edit profile information - Option to post photos - Improved dining ordering process - Timely updates to news and menu items - Consistent user experience across devices ## Newest reviews (13 of 46) ### 2/5 — App crashes *2026-05-17* App crashes when you make a selection within it. **Developer response:** Thank you for reporting this issue! We’ve released an update (2026.2.2) to fix the crash. If you still encounter this or any other issue, please contact us at customersupport@cubigo.com so we can look into it for you. ### 3/5 — Ordering food *2026-01-06* Cubigo is terrible for ordering food from the bistro and I imagine from the dining room as well. There is no description or photograph to depict things on the menu, and it’s difficult to sequence your order from more than one category at a time. I usually resort to calling in my order because Cubigo is impossible. **Developer response:** Thank you for the updated feedback! We're working hard on some refinements behind the scenes and can't wait to share them with you soon. In the meantime, just a friendly reminder that dining photos and descriptions can be added by the community staff. ### 3/5 — Ordering food *2025-09-25, version 2025.4.0* Cubigo is terrible for ordering food from the bistro and I imagine from the dining room as well. There is no description or photograph to depict things on the menu, and it’s difficult to sequence your order from more than one category at a time. I usually resort to calling in my order because Cubigo is impossible. ### 3/5 — Old news *2025-09-01* It would be helpful to delete the old news items and to update current menu specials in a timely fashion **Developer response:** Thank you for your feedback! We’ve passed your suggestion about the news on to our product team. I'm afraid that the dining menu in the app can only update after staff members have uploaded the latest specials, we suggest talking about this with staff members in your community. Should you have any questions or other feedback, feel free to contact us via email at customersupport@cubigo.com ### 3/5 — Search *2025-07-29* I would love a search option! **Developer response:** Thank you so much for your feedback! We're always working to enhance the app, and it's incredibly helpful to hear what features matter most to our users. While we can't share specifics about upcoming updates, your suggestion closely aligns with ideas we've been exploring. Feedback like yours helps shape where we go next, and we truly appreciate it. Should you have any questions or other feedback, feel free to contact us via email at customersupport@cubigo.com. ### 2/5 — Almost completely useless *2025-05-15, version 2025.1.8* Imposes too many restrictions on things such as time, numbers etc. No good for communication ### 2/5 — Resident Directory *2025-05-03, version 2025.1.5* Need to be able to list the directory by First name and by Last name. Need to view food & drink charges in Cubigo. ### 2/5 — Transportation *2025-03-14, version 2025.1.0* Very hard to use app ### 1/5 — Still looks like a beta version *2025-02-01* The company that owns our community chose Cubigo, and the UI and functionality are just as poorly designed now as they were in the beginning. We have multiple complaints, uploading data causes errors, and the design, which I think is supposed to look non-threatening to less tech-savvy folks, is unappealing but still not very functional. It’s a mess and updates don’t seem to help. **Developer response:** Thank you for your feedback. We’d like to know more about your issues with the design and data uploads. If you could send an email to customersupport@cubigo.com, our team would love to discuss this further. ### 2/5 — Alphabetical order search is borked *2024-12-11, version 2024.6.0* Searching residents not working ### 1/5 — Poor service *2024-12-10* Usa **Developer response:** Thank you for your feedback. We’re sorry to hear you find your service lacking, if you could send an email to customersupport@cubigo.com, our team would love to discuss this further. ### 2/5 — Poor design *2024-11-22* Colors not readable. Many features do not function or function poorly. End users not involved in design. Causes endless frustration for residents and staff. Does not facilitate communication or community. Very dated software that reflects poorly on the organizations that have chosen to use it. **Developer response:** Thank you for your feedback. Accessibility is very important to us, we’d love to hear more about your experience in our app. If you could send an email to customersupport@cubigo.com, our team can take this further. ### 1/5 — Points *2024-11-17* Why are some residents able to see points spent and others are unable to see same? Are there different versions? Consistency would be nice. **Developer response:** Thank you for your feedback. Could it be one of the residents in question has an old app version? The latest release at time of writing is 2024.5.0. If you could reach out to customersupport@cubigo.com with a few more details, our team would love to look into this. ## Most critical reviews (10 lowest-rated) ### 1/5 — Lack of control of personal data *2026-01-26* Cubigo should let me edit my profile to correct my phone number as “cell” rather than “landline,” which I never listed it that way. Even Hillside admin folks weren’t allowed to fix it. **Developer response:** Thank you for your feedback. Normally you can edit this information right in the app, but for Hillside this data is synced from your IT department and read-only for us. If your IT department is unable to update your data, please have them contact us at customersupport@cubigo.com so we can look into getting this fixed together. ### 1/5 — Poorly managed *2026-01-19* Often incorrect, frequently changed,unreliable, guess 30% of members never use **Developer response:** Thank you for your feedback. We’d love to know more about the issues you’ve encountered. If you could send an email to customersupport@cubigo.com, our team can look into this for you. ### 1/5 — Not a good app *2025-10-16* I’ve been using this app for over a year now. It is not user friendly. I do not like it at all. Many residents have great difficulty using it. Wish our place would go with something else. **Developer response:** Thank you for taking the time to share your feedback. We're sorry to hear that the app hasn't been as user-friendly as you'd hoped. Our team is always working on improvements and would appreciate the opportunity to better understand your experience. Please don't hesitate to contact our support team at customersupport@cubigo.com — we're here to help. ### 1/5 — Still looks like a beta version *2025-10-01* Cubigo was presented to our community in beta (testing) form, and not much has changed. Cubigo is not easy to use, so staff (who have many other things to do) never quite figure out how to post items without formatting errors. Perhaps the technical support promised by the Cubigo sales group never arrived, or it’s not possible to post information in this crudely designed program without formatting errors. In addition, posted information goes missing and the user interface is so poorly designed it’s hard to tell if it’s your error or a problem with the program. The result is a mess that does not look like it will ever be fixed—we’ll just get used to it. If you are looking for a communication and scheduling program for your senior community, do your staff and residents a favor by considering other options. **Developer response:** Thank you for your feedback. We’d like to know more about your issues with the design and data uploads. If you could send an email to customersupport@cubigo.com, our team would love to discuss this further. ### 1/5 — Not reliable or secure *2025-08-02, version 2025.3.2* Constant outhouse and poor service. ### 1/5 — Don’t believe the 5-star reviews *2025-08-01* If you read many of the 5-star reviews, they are actually complaints about the many problems this app presents. Maybe these reviews were written by seniors who are less tech savvy, but the stars are certainly misleading. This app is crudely designed, difficult to navigate and ugly to look at. I’m so sorry our community decided to purchase Cubigo when there must be better options out there. **Developer response:** Thank you for your feedback. We’d like to know more about your issues with the design and data uploads. If you could send an email to customersupport@cubigo.com, our team would love to discuss this further. ### 1/5 — Many shortcomings *2025-05-14, version 2025.1.8* Not ready for prime time. Although the dining menus are listed, you cannot make dinner reservation online. ### 1/5 — News notices take too long to load *2025-04-01* “News” notices don’t load quickly if there is art work attached to it. Takes too long to be available to read by the community. **Developer response:** Thank you for your feedback, we’re sorry to hear of your issues with the News feature. Publishing news items can take up to 10 minutes, but they should then be available instantly in the community. If the art work is slowing things down, perhaps a technician could look into the WiFi speeds at your community? We’d love to help get to the bottom of this, feel free to send us an email at customersupport@cubigo.com so we can dig deeper. ### 1/5 — Serious waste of money *2025-03-14* The company that owns our community chose Cubigo, which was a mistake. The sales team promised functionality that’s still missing years later. The UI is just as poorly designed now as the beta version. We hear multiple complaints from staff and residents, uploading data causes errors, and the design, which I think is supposed to look non-threatening to less tech-savvy folks, manages to be unappealing, hard to navigate, AND not effective. It’s a mess and updates don’t seem to help. **Developer response:** Thank you for your feedback. We’d like to know more about your issues with the design and data uploads. If you could send an email to customersupport@cubigo.com, our team would love to discuss this further. ### 1/5 — Unable to open app for past 2 weeks *2025-02-18, version 2024.6.5* I have used Cubigo Community since August 2024 with no problems, although I didn’t find it very user-friendly. However, I have been unable to open the app for the past couple of weeks on my iPad or iPhone. What has changed and why doesn’t the app work now? ## Most praised reviews (10 highest-rated) ### 5/5 — My Home *2026-05-12* This is the absolutely BEST place I have ever been privileged to live in. I have loved North Carolina for a long time, but Symphony Park is just above and beyond. Thanks! **Developer response:** It’s lovely to hear how happy you are at Symphony Park! We hope the Cubigo app has been a small part of your positive experience. If you encounter any issues with the app, do let us know at customersupport@cubigo.com ### 5/5 — Bad News *2026-04-01* This latest update is weird! When I go to log in, it doesn’t allow me to. If I click "Forgot my Password" I’m IN. This is on the app. **Developer response:** Thank you for sharing your feedback with us, CLT-gal! We're sorry for the trouble with the latest update—this is definitely not the experience we want for you. We'd like to investigate this further, so please send a brief message to customersupport@cubigo.com. Our team is standing by to help! ### 5/5 — Electrical outage in apt *2025-07-31* Circuit breaker keeps tripping off. There is a problem. Maybe air conditioner involved. Had security reset last night but went off again. Ray had checked out and reset before he left. **Developer response:** Thank you for your feedback! Unfortunately, here at Cubigo we only provide the app platform for your community. We have no control over the menu, maintenance or other activities within your community. We suggest talking with a staff member near you. Should you have any questions or other feedback about our apps, feel free to contact us via email at customersupport@cubigo.com ### 5/5 — Love Cubigo *2025-05-14, version 2025.1.8* Love this portal! ### 5/5 — Easy *2025-03-26* Easy to use and Quick! **Developer response:** Thank you for your feedback! We’re glad to hear it works so well for you. Should you have any questions or other feedback, feel free to contact us via email at customersupport@cubigo.com ### 5/5 — Menu *2024-03-26* Menu is much better. We need more fresh vegetables. We are senior citizens. **Developer response:** Thank you for your feedback! Unfortunately, here at Cubigo we only provide the app platform for your community. We have no control over the menu, cooking or other activities within your community. We suggest talking with a staff member near you. Should you have any questions or other feedback about our apps, feel free to contact us via email at customersupport@cubigo.com ### 4/5 — Charles *2025-09-27* Would sure like to be able to post photos as a resident! **Developer response:** We’ll pass your suggestion on to the development team, thank you for your feedback! Should you have any questions or other feedback, feel free to contact us via email at customersupport@cubigo.com ### 4/5 — Positivity *2025-03-14* Five (5) years ago I suggested a word change from the negative “don’t forget to check your mail” to the positive wording more effective in the aging population you aim to support: “remember to check your mail.” You have delivered many positive improvements over the years. Thank you. I know well “there’s no such thing as a small change”, but this change would say good things about your team’s responsiveness and understanding of your end user community. **Developer response:** Thank you for your feedback! We’re not sure if this suggestion arrived the first time, but this time we’ve personally delivered it to our product team. Should you have any questions or other feedback, feel free to contact us via email at customersupport@cubigo.com ### 4/5 — Menu Lately has been good here and there. Like the lemonbeurreblanc *2021-02-03* Buerre blanc with fish entrees. Please may I request that polenta (or cheese polenta) be served occasionally? Also steamed plain spinach. Or creamed spinach. Thank you, MLGRIFFIN **Developer response:** Thank you for your feedback. Unfortunately, here at Cubigo we only provide the app platform for your community. We have no control over the menu, cooking or other activities within your community. We suggest talking with a staff member near you. Should you have any questions or other feedback about our apps, feel free to contact us via email at customersupport@cubigo.com ### 4/5 — Simon Beekhuizen *2020-04-02, version 1.20.0* I really like the program, especially that now it has become more active. However, it would be nice to be able to delete old messages some of which date back to November. At one time I suggested to get rid of the program because no one was really using it. Now that it has become more interesting we can possibly attract more users. How about another meeting in our theatre where of course we practice “ physical distancing”? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*