# CuboAi Smart Baby Monitor — user reviews > 989 indexed App Store user reviews of CuboAi Smart Baby Monitor by Yunyun Co., Ltd., rated 2.20/5 from 126 ratings. - Source: https://appshunter.io/ios/app/cuboai-smart-baby-monitor/id1329291822/reviews - App overview in markdown: https://appshunter.io/ios/app/cuboai-smart-baby-monitor/id1329291822.md - Rating breakdown: 5★ 26 · 4★ 4 · 3★ 8 · 2★ 17 · 1★ 71 ## What do users think of CuboAi Smart Baby Monitor? Overall sentiment: neutral **Pros** - 🚀 Clear video quality - 🔒 Helpful safety features - 📸 Captures cute moments - 📊 Useful sleep analytics - 🤖 Reliable AI detection **Cons** - 🐛 Frequent connectivity issues - 🔍 Inconsistent notifications - 🕰️ Slow app performance - 💰 Expensive subscription model - 🔇 Background audio problems **Commonly reported bugs** - App crashes on full-screen mode - Playback timeline issues - Unexpected app shutdowns - Login/account problems - Inaccurate sensor data **Most requested features** - Picture-in-picture mode - Customizable notification sounds - Web interface for monitoring - Better playback controls - Improved multi-user support ## Newest reviews (16 of 989) ### 2/5 — When it works it’s good, however it hardly ever works!! *2026-07-22, version 2.26.0* This camera when it does work is great! Especially the WiFi connectivity so you can see your baby when you’re out of the house and someone else is looking after them. However it hardly ever works properly! Especially if youve had it for a while, I’m constantly having to unplug it or resetting the app, and when it happens over night it means I’m sleeping and the monitor that’s meant to be keeping me aware of what’s happening with my toddler isn’t working! Led to many poor nights of sleep as I’m worried I’ve missed him crying. ### 1/5 — Does not function as advertised unless you pay for subscription *2026-07-13, version 2.26.0* This camera and app is basically useless unless you pay for the premium subscription monthly. Among basically all the other free features they’ve moved behind a paywall, you are now unable to select to only alert you when the baby is in the crib, which means that every single noise in your house will alert you that the baby is “crying” - talking, laughing, closing doors, everything sets it off from anywhere in your house and you will receive hundreds of alerts which is both insanely annoying but renders the camera useless. Disappointed and don’t recommend. ### 1/5 — Inefficient *2026-07-12, version 2.26.0* It rarely works well. Notifications are slow even up to 2minutes+. Also AI doesn’t recognize cry and covered face well. Works 1 of 5 times. Highly NOT recommended ### 3/5 — アプリの更新はタイミングを選びたい *2026-07-09* 親が安心して寝られるのでありがたいです。 我が家では息子が寝ている間、ずっとホワイトノイズを音量MAXで流しているのですが、この間急に止まりました。突然の無音に驚いてこちらが起きましたが、その後の通知で「ファームウェアを更新中です。アラートが停止します。〇〇から目を離さないでください。」とカメラがオフになっていました。たまたま起きたから良いですが、気付かずにいたらと思うと怖いです。更新が終わらなければ電源を抜き差ししてくださいとも書かれていました。数分であればまだ気付かなくても大丈夫かもしれませんが、その後ずっと電源が落ちる可能性があるのなら、せめて赤ちゃんを検出していない時など、モニターを使用していないときにしてください。危険すぎます。更新の時間はこちらで選べると良いです。改善お願いします。 あともう一つ、保存された動画を拡大して見るときに「✖️」印が小さすぎてなかなか反応しないのが、地味にストレスです。下にスワイプで戻れるようにするか、反応するばつ印を大きくしてくださると助かります。 よろしくお願いいたします。 **Developer response:** CuboAiカスタマーサポートセンターでございます。 ファームウェアの更新や動画を閉じる際の表示について、お客様よりいただいた貴重なご意見・ご感想を真摯に受け止め、今後の課題とさせていただき、これからの開発およびサービス向上に活かして参ります。 弊社製品をご利用いただく中でご不明な点などがございましたら、以下方法よりいつでもお気軽にカスタマーサポートへとご連絡ください。 どうぞよろしくお願いいたします。 ヘルプセンター：https://help.getcubo.com/hc/ja CuboAi アプリ：設定 → 一般設定 → お問い合わせ LINE：@cubo_ai メール：support@cuboai.com ### 1/5 — Listen to reviews! *2026-07-08, version 2.26.0* Would rate 0 stars if could. Wifi connection is very unreliable unless you are using close to your modem/router. Customer support is also useless, they will just lead you on a long course of settings to change on your wifi and conclude it is your wifi issue. In theory would be a great product…if it reliably worked. ### 2/5 — When can we have custom settings *2026-07-02, version 2.26.0* I want put flip screen button on the quick access area. Don’t want to always go to setting and pressing so many steps. “Video quality” doesn’t even need to put in the quick access area. Do any keep changing the video quality??? I thought this is more once you set and leave it that way? I have feedback to the team and the team was friendly and nice. But I still don’t see any updates of custom settings function. I want to able to put function buttons I often use in quick access area please!!!!!!!!! Even my robot vacuum app have the option for it, why not cubo ai camera???? ### 1/5 — Disappointing *2026-06-29, version 2.26.0* The app used to work great when we first got the cubo over 5years ago. But now that we have our second child, it’s definitely not the same. The app is laggy when you first go into it. Sometimes when I use the picture on picture setting, the video freezes and I don’t notice until maybe 10-15mins later. What a shame. ### 2/5 — Its ok but i wish we got another camera *2026-06-27, version 2.26.0* It works as a camera but we didnt find any of the stand aprt festures useful. The baby face cover detection would ring literally every minute or so every time our baby turned their head. So annoying that we had to turn it off. The playback is extremely hard to use. We would hear a noise and wouldn’t be able to go back 10 or 20 seconds to see why this had happened instead we had to scroll back with an extremely sensitive time bar where 1 mm movement of the finger would send me back five or 10 minutes and then try and move forward 15 seconds at a time and half the time the button to move forward or back for the playback didn’t work please fix this feature and the Apple will be much more usable ### 1/5 — 残念な設計 *2026-06-07* カメラの性能はいいが、肝心なアラートが単純に携帯のアプリの通知として発砲されるだけなので、携帯自体をミュートしていると寝返りなどのトラブルに気付けない。夜間寝ている間など目を離している時間帯が気になるのに、これでは意味がない。せめてカメラ本体からアラームが鳴るような仕組みにして欲しい。また無料のBasicプランでは泣き声や咳しか検知できないし、睡眠分析なども使えない。そもそも泣き声なんて、寝ていても聞こえてくるのでアラートの優先度は低い。本体が高価なわりに寝返りなど検知するには追加の従量課金がほぼ必須であり、仮に課金したとしても緊急性の高いアラートに気付きにくい設計になっているので課金したいと思えない。非常に残念な設計だと思います。 **Developer response:** CuboAiカスタマーサポートセンターでございます。 ご記載いただいた件について、お子さまを驚かせないように配慮されており、ベビーモニター本体より通知が鳴るよう設定が出来かねますことご理解いただけますと幸いです。 また、睡眠分析や顔認識カバー防止アラート、自動フォトキャプチャなどのAI機能につきまして、弊社ベビーモニターを正規販売ルートで購入いただいた方にペアリング時に1年間無料のプレミアムサービスをご体験いただけるよう手配しております。1年間の無料期間が終了となりました、自動的にベーシックサービスへと移行となります。 ご記載いただいた内容は社内にて共有させていただき、今後の開発およびサービス向上に努めてまいります。 ご不明な点などがございましたら、以下方法より弊社カスタマーサポートへとご連絡ください。 どうぞよろしくお願いいたします。 ヘルプセンター：https://help.getcubo.com/hc/ja CuboAiアプリ：設定 → 一般設定 → お問い合わせ LINE：@cubo_ai メール：support@cuboai.com ### 1/5 — Absolute junk *2026-05-30, version 2.25.1* As soon as your included membership ends all of a sudden the app has nothing but problems. The temp sensor never worked and have had nothing but issues with the notifications. What a joke of a company. Would never recommend it to anyone. ### 1/5 — Doesn’t work *2026-05-27, version 2.25.1* It’s just like a live stream that’s it. The history feed is trash. You can’t use it. The alerts work though. But overall if you want to go back to check what happened or why you’re baby got up, good luck. ### 2/5 — Disappointing App *2026-05-27, version 2.25.1* This monitor and app have great features. And they are great when they work properly but they often don’t. The sound cuts out constantly, which has meant there have been times that I haven’t heard my baby cry which is terrible. Not what you want in a monitor/app. Looking at other reviews, this looks to be an extremely common issue. So disappointing that it’s not being fixed, because this monitor was not cheap. ### 1/5 — Worst app. Worst baby monitor. *2026-05-25, version 2.25.1* I have never, ever encountered an app that has had so many issues and bugs before. And this is something you’re supposed to use to monitor your children. Screw this whole company. ### 1/5 — Subscription required!! *2026-05-22* You buy Cubo for essential safety features like face cover alerts and danger zone monitoring. These features were included when I purchased the device, but now they’ve been locked behind a subscription. Customers who bought Cubo before the subscription model should keep access to the core functionality they originally paid for. **Developer response:** Hi! Thank you for sharing your feedback. We understand your concerns and appreciate your perspective regarding features that were available at the time of purchase. We'll be sure to pass your comments along to our product team, as customer feedback plays an important role in shaping future decisions and improvements. ### 2/5 — I want to give it 5 stars. *2026-05-15, version 2.24.0* But the app keeps saying camera offline I have to close and open the app like 2-3 times please fix it. Overall good app. ### 4/5 — Great Peace of Mind *2026-05-14, version 2.24.0* This app has been awesome for keeping tabs on our infant. Quick way to quickly check on our kid from any room or while we’re laying down to see how he’s doing. It has alerts for face covered and temperature notifications that help early on. Photo and video features are nice too. ## Most critical reviews (10 lowest-rated) ### 1/5 — Shocking *2026-08-14, version 2.27.0* Since it’s been updated this morning I cannot connect it to my WiFi. Was working fine until the update.. please fix this asap ### 1/5 — The app is the worst! *2026-08-14, version 2.27.0* Honestly the support team is shocking, they keep blaming my wifi but it’s not as wifi works perfect always On all other household devices every update they do with the app we always have issues and we can never see our baby on the app screen it’s shocking!!! ### 1/5 — The worst! *2026-08-10, version 2.27.0* Literally the worst baby monitor ever, and somehow each update makes it even worse! I honestly don’t care about ‘moments’ and clever tech. I just want to see my little one on a video link. Is that too much to ask? Always goes down when there’s something critical going on! PLEASE FIX IT! ### 1/5 — Terrible *2026-08-02, version 2.26.0* Very fancy & high tech = not worth the $$ App randomly crashes so not reliable, huge battery suck on your phone, camera randomly updates during the middle of the night (try 3am) so your child is woken by clicking and a dumb light show. You pay so much money for an unreliable and problematic piece of tech. ### 1/5 — Glitchy, slow, and awful *2026-07-31, version 2.26.0* I wish I’d known how glitchy, slow, and unreliable this app is before I purchased the baby monitor. It’s caused immense amounts of bedtime stress trying to set up, pair, and keep it connected. When I need to turn on the nightlight or white noise it takes 20-30 seconds for the button to load so I can turn it on or off. It’s ridiculous. So unhappy with this product. Trying to pair a second camera is impossible. ### 1/5 — Waste of money *2026-07-28, version 2.26.0* Not worth the 1.7 rating it gets. The only thing it is consistent in is that it fails, regularly in the middle of the night and the only way to reconnect it is to go into the babies room make it flash bright lights and make a bunch of noises to wake your child before it fails again. Useless and not anything it claims to be. If I could give it zero stars I would. ### 1/5 — Monitor freezes constantly. *2026-07-22, version 2.26.0* I’ve had the Cubo for a year and found that it’s an extremely glitchy app with the monitor freezing regularly. The temperature also doesn’t match other thermometers I have in the room. Adds so much extra stress when you transition baby to their own room! Really disappointing for the price tag. I don’t recommend and will be purchasing a different monitor next time around. ### 1/5 — 經常斷線、App極慢！唯一的優點只有伺服器不在中國 *2026-07-16, version 2.26.0* 每次打開 App 都要卡很久，老實說，除了伺服器不是設在中國大陸之外，這台機器真的沒有任何優點。完全不推薦購買！ ### 1/5 — Features as simple as rewind fail *2026-07-14, version 2.26.0* As others have pointed out, there’s a lot to be desired in this app. The thing that just grinds my gears though is that the 15-second rewind and fast forward buttons entirely fail and have never properly functioned. For a baby monitor camera, it shocks me that the company wouldn’t do testing to validate the functionality since it’s a common pattern of “hear noise > check baby monitor” yet finding the clip of what happened is near impossible. Writing apps isn’t simple but it’s also not terribly difficult to hire a firm that has the capability to write one properly. For a camera advertising AI and commanding a $300 price tag, these gaps are pretty unacceptable. I recommend a lot of baby items yet would never recommend this option. ### 1/5 — Great hardware, but the app causes absolute panic at night. *2026-07-13, version 2.26.0* The features on paper are great, but the actual app is awful and causes more anxiety than it relieves. Notifications pop up, but the app never connects to the camera on the first try. Waking up to an alert at midnight and being stuck on a loading screen gives you a total heart attack when you have an infant. The lullaby and white noise features are a great idea, but they constantly throw connection errors when we try to play them. The app desperately needs a stability overhaul. ## Most praised reviews (10 highest-rated) ### 5/5 — Great customer service and app *2026-08-02, version 2.26.0* Quick service and clear monitor ### 5/5 — The best camera! *2026-07-18, version 2.26.0* I had this camera recommended to me by a work colleague, I ordered one for my daughter’s room and we have absolutely loved it! We have our son being born within a couple of weeks and have ordered another for his room as well. If I need any support (not often) I ask by using the “chat” in the app and have a response and fix within minutes! I would never use another camera after buying these. 10/10 recommends buying one… or more 🤩 ### 5/5 — Been great for 5 years now *2026-06-26, version 2.26.0* No issues, app works well if updated regularly ### 5/5 — Customer support Is phenomenal! *2026-05-19, version 2.25.0* I contacted customer support on Facebook messenger and they were so prompt and quick with assisting me. They’re so friendly and went above and beyond. Honestly haven’t come across a company so helpful anywhere else! ### 5/5 — Buggy and too many locked features *2026-04-14, version 2.24.0* The software has gone downhill over the years. The app is constantly glitching and we often wake up to the screen timed out, not showing out children. Pretty much every feature is now hidden behind a paywall and their privacy policy/how they use customer data is suspect. Disappointed, but feel locked in. I would not buy. ### 5/5 — Amazing customer service *2026-03-24, version 2.23.0* I’ve had little to no issues with our monitor (aside from our own wifi connection issues causing difficulties) but have recently had to contact customer service as my monitor wasn’t connecting, they went absolutely above and beyond! Couldn’t fault their service or speed to help me get back on the app as quickly as possible. Thanks again team cubo ai! ### 5/5 — Great features, reliability and support. Highly recommend! *2026-03-15, version 2.23.0* We have three Cubo AI monitors and I couldn’t recommend them enough. Works super well in a single screen multi screen or even a mini screen for multitasking. Their support is just phenomenal super responsive and helpful whenever I’ve had an issue they helped me right away and I’ve even given them some feature request idea ideas that they loved and implemented fairly quickly. One of my favorite features is the cry detection notification this notifies you even if you forgot to turn on the app and your baby happened to let out a cry, super handy to let you know that your baby might need you. Also, really like the temperature and humidity notifications when they’re outside your set comfort zone. and all of the essential features are included free with the monitor. There’s no need for the subscription. It’s all extra features that you don’t really need, But nice to have if you don’t mind paying for it. The monitors were a little expensive, but definitely worth it. Blows my mind there are so may negative reviews. All my friends who have one also couldn’t say enough good things about it. I’m not sure who these people are who don’t like them, cause I’ve been using CuboAi for over 4 years now and wouldn’t even consider a different choice for a monitor. ### 5/5 — Excellent support *2026-03-06, version 2.22.3* Excellent support and a great monitoring system for parents. I’ve been using CuboAi for a while and it has given our family a lot of peace of mind. The video quality is clear, the alerts are helpful, and the app makes it easy to check in anytime. Recently my older camera stopped working and was already outside of the warranty period. I contacted customer support and they handled the situation very professionally. After reviewing my case, they offered a courtesy replacement so I could continue using the system. The communication was quick, polite, and very helpful throughout the process. It’s reassuring to see a company that stands behind its product and truly cares about the families using it. Thank you to the CuboAi team for the excellent customer support. ### 5/5 — Cubo AI - the best *2026-02-28, version 2.22.3* I am incredible happy with the support I received from Cubo AI team! They responded amazingly fast to my issue, even though it was during the weekend. I was truly impressed by their dedication and willingness to help. The team went above and beyond to make sure we could resolve the problem with my camera, trying everything possible until we found a solution. Outstanding customer service, professionalism and genuine care for their customers. Thank you so much! 🫶🏼 ### 5/5 — Great *2026-02-20, version 2.22.3* Love the mobile notifications --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*