# Cue Health — Smart Health Platform

> At-home health testing, clinician consultations, and prescription delivery platform. (iPhone/iPad app by Cue Health, Inc..)

- Source: https://appshunter.io/ios/app/cue-health/id1448897162 (this page in markdown: same URL + `.md`)
- Developer: [Cue Health, Inc.](https://appshunter.io/developer/978469189)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.84/5 from 17,421 App Store ratings · 57 written reviews indexed
- Age rating: 17+
- Requires: iOS 13.0 · 381 MB
- Languages: English, French
- Released: 2020-07-13
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/cue-health/id1448897162/reviews.md

## What is Cue Health?

Meet Cue Health: your personal health companion. With the Cue Health App, you can order tests for a range of healthcare conditions, talk to board-certified clinicians, and if prescribed, get treatment delivered discreetly, right to your door. Cue's at-home tests are convenient, confidential, and easy-to-use with step-by-step instructions in the App and results delivered directly to your mobile phone. Be in control of your health with Cue.

## Key features

- Order at-home health tests
- Consult with board-certified clinicians
- Prescription delivery
- Step-by-step testing instructions
- Results delivered to mobile

## What do users think of Cue Health?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 🔒 Accurate test results
- 📱 Convenient at-home testing
- 🏥 Connects to healthcare providers
- 💻 Intuitive app experience

**Cons**

- 🐛 High rate of invalid/failed tests
- 💰 Expensive tests and membership
- 🔌 Battery/charging issues
- 🕰️ Slow or unreliable app performance
- 🔍 Unclear where to view test results

**Commonly reported bugs**

- App crashes on login
- Software updates causing test failures
- Incompatibility with certain devices

**Most requested features**

- Family profile sharing
- Expanded test menu beyond COVID-19

## Recent user reviews (10 of 57)

All indexed reviews: https://appshunter.io/ios/app/cue-health/id1448897162/reviews.md

### 1/5 — Do not purchase any more cue products!

*2024-06-11*

This is my third attempt to write a complete review and warning about cue’s dangerously fraudulent business practices! App Store keeps kicking me out! Short version: Cue no longer sells COVID cartridges at all, due to fda warning issued in may 2024: too many false negatives after cue made unapproved changes to cartridge chemistry after receiving emergency approval in 2020. Cue has closed all, means of communication, and fda recommends users discard all unused test kits. This app will NOT allow you to use those test kits, so you are out $50 for each of those. APPLE Should remove this app for the App Store asap!

### 1/5 — Bricked our tests, no customer service

*2024-06-07*

I’ve used the device successfully in the past, but they must have changed something recently. I can no longer use the tests that we have, even though have not expired. I’ve tried calling their help line, but apparently that number has been deactivated. I’ve also tried emailing their support, but it’s been several days without a response. It’s very frustrating to have several tests at hand that are apparently useless. Also, apparently the FDA has recalled their tests for giving the wrong results, so maybe that’s why they’ve bricked these tests, in which case the 1 star rating is valid.

### 3/5 — Good when it works

*2023-09-06*

Touted as almost as accurate as a PCR test, the Cue reader is really handy to have at one's disposal. And when it works, it's great. The problems I have with it are the cost and reliability of the tests. Three times I've had the reader claim something had gone wrong with the test and cancelled it. That's $150 out the window. If you're going to charge a premium price for a premium product, make sure it works or have an easy way to refund your customers.

**Developer response:** Thank you for your feedback! This is definitely not the experience we want you to have. If you are still experiencing issues, please email support@cuehealth.com and a member of our Support Team will investigate.

### 3/5 — Works fairly well most times, but

*2023-07-24*

I’ve been using this system at work for a few years now, and have mixed reviews. I work for one of the largest tech companies around and they do a humongous business with this company. I run into problems occasionally with a invalid return on my test, or I have had multiple test cancellations for no known reason. These test kits cost a lot of money, and although I’ve recently found ways to get reimbursed for a wasted test, this is extremely inconvenient and a nuisance to me and my thousands of coworkers. just now, while running a test, I got prompted to do a software update again using this reader, something I’ve done most recently two weeks prior. Doing a update in the middle of a test is something I’ve learned not to do, as I risk test cancellation. At $60-$80 a pop, this is no laughing matter, and these issues need to be resolved in order to keep this system more credible. I do like the PDF results notifications regarding my test, that in the software interface seems to work really well.

**Developer response:** Thank you for your feedback! If you are still experiencing test cancellations, please email support@cuehealth.com and a member of our Support Team will investigate.

### 5/5 — Never left the house

*2023-05-30*

No more appointments, no more waiting in lines, results in 20 mins … what more do you want?!?! Fast, accurate and if anything goes wrong (because chemistry and biology don’t always behave as expected) then FREE replacement. I’m sold! Can’t wait for the menu expansion where other tests are offered. I would get the reader now before price goes up once the other tests come out ;)

**Developer response:** Thank you for using Cue!

### 5/5 — Great to have

*2023-03-29*

I love this product, even though it is super expensive.  Easy to use and you get detailed information that is said to be much more accurate than conventional COVID tests.  I consider it the price of being able to engage in relatively risky activities lik going to a movie or play without unduly risking others.

**Developer response:** It's great to hear Cue is bringing you peace of mind!

### 5/5 — Excellent patient experience

*2023-03-05*

I love this app. But anyone can creat an app and a device. The patient care is what is truly impressive about Cue.

I tested positive for Covid yesterday after being symptomatic for a day. The app gave me the option of getting connected to a healthcare provider to get an antiviral prescription. I was on a video chat with them within 15 minutes. And I had my antivirals within a hour. Amazing!

**Developer response:** Thank you for using Cue!

### 1/5 — Cool when it works, bad support

*2023-02-19*

Cue reader and app were marvelous for the first year. Now the reader is a brick and won’t charge, run tests, or do anything. Probably something to do with this thing having a battery in it and not just working off line power like a normal well thought out device. Oh and this is after waiting months for an app update to stop it from crashing right away on login (can’t use the device at all if the app won’t launch). Support will give you the run around and send up cases to “technical support” wasting your time. They should just be able to send me a replacement reader without any of this ridiculous fuss. $200 reader + $650 tests + $20/mo membership that are completely useless. By the time this is resolved I won’t need a COVID test. Do not depend on this device or app for anything. It is a nice to have convenience that rarely works.

### 1/5 — Seriously!? Another of those apps…

*2023-02-07, version 1.15.7*

Made by infantile developers who just make money by selling your data. Difficult to setup with lots of clicks and passwords. Cartridges either malfunction or go out of date. Bluetooth connection fails. App randomly discards fresh cartridges as spent. Thousands of hoops and hooks. You get through 5 cartridges before getting any reading. I am not sure what those wonkers optimize for. It makes the whole system unusable. It takes hours to make it work. 

And it needs to download half a gig to your phone. Who programmed it? Microsoft?

### 5/5 — Love the app.

*2023-02-06, version 1.15.7*

The app itself is fantastic and easy to use, have resolved the issue where it crashed every time I try to enter a password, after I reinstalled it, so returning to 5 star rating.

## Frequently asked questions about Cue Health

### What does the Cue Health app do?

The Cue Health app serves as a personal health companion. It allows users to order at-home tests for various healthcare conditions, connect with board-certified clinicians for consultations, and receive prescribed treatments delivered discreetly to their homes.

### How does the at-home testing work?

At-home tests are designed to be convenient, confidential, and easy to use. The app provides step-by-step instructions for performing the tests, and results are delivered directly to your mobile phone.

### Is there a cost to use the Cue Health app?

The provided information indicates the app itself is free to use. Costs would be associated with ordering tests, clinician consultations, and any prescribed treatments.

### Who is the target audience for this app?

This app is designed for individuals who want to take control of their health by utilizing convenient at-home testing, telehealth services, and discreet prescription delivery.

## Version history (last 5 releases)

### 2.2.0 — 2024-03-28

General app updates and enhancements.

### 2.1.4 — 2024-03-01

General updates and enhancements.

### 2.1.3 — 2024-02-16

General updates and enhancements.

### 2.1.1 — 2024-01-22

General updates and enhancements

### 2.1.0 — 2024-01-13

General updates and enhancements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*