# Cultural Care - Host Family — Find and host an au pair

> App for host families to find, match, and manage au pairs. (iPhone/iPad app by Signum International AG.)

- Source: https://appshunter.io/ios/app/cultural-care-host-family/id6448572381 (this page in markdown: same URL + `.md`)
- Developer: [Signum International AG](https://appshunter.io/developer/1197105708)
- Category: Education, Travel
- Price: Free
- Rating: 4.70/5 from 1,319 App Store ratings · 137 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 172 MB
- Languages: American English
- Released: 2024-09-09
- Data updated: 2026-09-02
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/cultural-care-host-family/id6448572381/reviews.md

## What is Cultural Care?

Open the door to an au pair with the host family app! You can now complete your profile and match with au pairs right from your phone. 

It’s never been easier to welcome your newest family member! Our app will guide you through each step of the hosting process and make the journey from creating your profile to welcoming your au pair as seamless as possible.  

App features: 
Complete your host family profile  
Match & chat with potential au pairs 
Schedule flights for your au pair 
Make program payments & view receipts 
Contact our support team  
& more! 

As the largest au pair agency in the country with over 30 years of experience, Cultural Care Au Pair has placed thousands of au pairs in the homes of American host families, creating memories and cross-cultural connections that last a lifetime. 

Why Cultural Care? 
Largest amount of screened au pairs 
Year-round program & matching support 
Extensive au pair training & preparation 
Official program sponsorship by the U.S. Department of State 
A commitment to our mission of helping create global families 

Download the app and embrace a unique form of flexible childcare you can trust like family. 

[:mav: 2.4.358]

## Key features

- Complete host family profile
- Match and chat with au pairs
- Schedule au pair flights
- Make program payments
- Contact support

## What do users think of Cultural Care?

Overall sentiment: negative

**Pros**

- 🚀 Finally an app
- 💡 Love the chat feature
- 👍 Filters are way better

**Cons**

- 🐛 Terrible app
- 🐛 Dehumanizing
- 🐛 Absolutely awful
- 🐛 Worst app ever
- 🐛 Too many horrible updates
- 🐛 Needs significant enhancements
- 🐛 Unable to match on app
- 🐛 Terrible compared to old website
- 🐛 Disappointed
- 🐛 Not great
- 🐛 Horrible app
- 🐛 Very frustrating experience
- 🐛 Terrible
- 🐛 Do not put your bank information in this app
- 🐛 This is awful
- 🐛 Super buggy
- 🐛 Embarrassingly terrible
- 🐛 Couldn't be worse
- 🐛 Terrible
- 🐛 An unrecoverable failure
- 🐛 Frustrating app
- 🐛 Worst App Ever
- 🐛 Horrific customer service, even worse version update rollouts
- 🐛 Couldn't be worse
- 🐛 Terrible App
- 🐛 Want to give zero stars
- 🐛 0 out of 5 Stars
- 🐛 TERRIBLE
- 🐛 Beyond embarrassing for cultural cares
- 🐛 Broken app
- 🐛 Security?
- 🐛 Rollback the rollout
- 🐛 Disastrous
- 🐛 Horrific experience
- 🐛 Shame on cultural care!
- 🐛 Not user friendly
- 🐛 DISASTER - please rollback ASAP
- 🐛 Awful Relaunch
- 🐛 App needs so much work
- 🐛 Awful, awful, awful
- 🐛 Garbage
- 🐛 Host family nightmare
- 🐛 Terrible execution. Big miss for CC despite all the hype.
- 🐛 Not good
- 🐛 Poor interface
- 🐛 Terrible app
- 🐛 Lots of glitches and issues
- 🐛 Definite downgrade
- 🐛 Filled with bugs and removed the best web search features
- 🐛 Profile Non-Migration
- 🐛 Terrible
- 🐛 Overall improvement but frustratingly buggy
- 🐛 Flaky
- 🐛 Awful search functionality

**Commonly reported bugs**

- Login screen freezes
- Incompatible with older devices

**Most requested features**

- Dark mode option
- Advanced analytics dashboard

## Recent user reviews (10 of 137)

All indexed reviews: https://appshunter.io/ios/app/cultural-care-host-family/id6448572381/reviews.md

### 2/5 — Great Until it Wasn’t

*2026-08-15*

The app works extremely well! I was able to navigate with ease. I quickly connected with a Local Coordinator and crafted a strong authentic family profile. I contacted 11 au pairs interviewed four and found the one!  I completed all of the requirements to match, minus one…the first one. I got on a call with the enrollment/matching specialist and learned the combination of my youngest child’s ASD + g-tube is too much for this agency to accept our family. If only the app would not have allowed me to skip step 1, I could have put a months worth of effort into an agency that sees us as worthy of their childcare.

### 3/5 — Fees

*2026-07-22, version 2.4.367*

there should be more incentives for host families who have used the company 14 years. These fees are ridiculous and way too high.

### 1/5 — No longer able to hide au pairs from search

*2026-07-22*

I’ve just about had it with this terrible app. The updates and improvements have not happened fast enough, and it is in no way better than the old website. Choosing an au pair is NOT a tinder date. It’s an investment of time and effort and there should be more than a Gen Z app available for paying customers. There should also be substantially more information on profiles should someone want to include it and better search functionality, including keywords.

The number of obviously fake or planted reviews to up the score to 4.7 is frustrating and makes me question the integrity of the company itself. It’s very clear which reviews were submitted by seasoned hosts and au pairs alike.

**Developer response:** We appreciate your feedback and are very sorry for any inconvenience caused. As with any new launch, we’re working through initial issues, and your feedback is instrumental in making improvements. We’re rolling out updates frequently, so please enable automatic updates to get the latest fixes. We value your business and hope you will choose to continue hosting with us, if you wish to discuss this further, please email us at support@culturalcare.com.

### 1/5 — Still worse than the old website

*2026-07-10*

The old website was easier to navigate and had much more functionality. It felt easier to filter candidate selection based on characteristics that mattered to me and I felt like the old profiles gave me more useful information. The roll out was very rocky and it really has never gotten to the level of the old website. Really disappointed in this app and the host family experience being degraded. I tried to give it time to improve but really still very annoyed.

### 2/5 — Glitchy app experience

*2026-05-19, version 2.4.318*

The ap has been horrible for use. I have had notifications that do not come through, if I’m not in the ap I don’t see calls come through either. If I  in a chat and I get a text it doesn’t always show up, I have to leave the ap close it and reopen it to see updates. Camera only works in selfie mode which is hard for showing spaces to potential matches.

### 1/5 — Rollback the rollout

*2026-04-28, version 2.4.308*

Hosting an au pair is a massive investment of time, resources, energy, finances, and love. Catering to TikTokers / phone addicted young adults is just so antithetical to the au pair experience that I want for my family. Even if overall experience is ultimately improved with an app, eliminating the functional website alongside the rollout makes no sense. I am not comfortable with uploading images of my home - that can be shared live via video chat. I have logged into the app and somehow am not able to do so with the same information on the website? My login email is associated with another account? Yes, that’s correct. And I would like to access it. 

While I found photo uploads frustrating on the old website, I far preferred that platform to the new app. 

Transition documents for au pairs in rematch are not accessible. 

Entire bodies of text are eliminated due to shortened characters, which means rewriting entire carefully written sections. 

Having hosted for 5 years, including one with another agency for a specific extension match and then returning to CC because I valued the customer experience even at a higher cost, I am sad to say that I will be leaving again and for good at the end of our current term if changes aren’t reversed and upgrades made.

### 2/5 — Unhappy with app

*2026-04-14, version 2.4.289*

Not user friendly, very glitchy

### 2/5 — Poor user experience

*2026-01-17*

I miss the old website experience. It should be easy to hide profiles you are not interested in or those who were not interested in you. Would also prefer ability to search for specific ages vs bigger ranges. Also, making video calls from the app is terrible. You have to constantly tap the screen so it doesn’t time out. They should make it easy to share contact info so you can reach out outside the app.

### 2/5 — Better but still a ton of room for Improvement

*2025-12-02*

The App has been improved since the initial debacle at launch, such as the ability to hide au pair candidates.  However basic functionality wasn’t well thought out from the beginning. 

For example, the fact that chats are not tied tightly to the candidate’s profile, like every other social app, is mind blowing.  If you are actively chatting or a chat is terminated, there is no indication of this on the profile or search results.  You need to go back and manually remove them from favorites and hide them from showing up on future searches.  I’m constantly cross referencing who I initiated a chat with when searching profiles.   

Additionally, once a chat is terminated and archived, the link to the profile is lost, you are left only with a small picture and first name to figure out who the candidate was.   

I’ve also seen significant delays in chats and chat notifications where they don’t show up for hours or days.

### 1/5 — Beware of non refundable fees if your match doesn’t work out

*2025-12-02, version 2.4.218*

We had an unfortunate experience of separating with the Au Pair less than 2 months into the program. We decided not to bring another au pair to avoid having children adjust to another caretaker. The deposit paid is non refundable however which means we’ve overpaid substantially for the short period of having an au pair (as compared to hiring local help for example). I’d advise you check payment terms and conditions with other agencies before proceeding with one.

## Frequently asked questions about Cultural Care

### What does the Cultural Care - Host Family app do?

The app allows host families to find and manage au pairs. You can complete your profile, match with potential au pairs, chat with them, schedule flights, make program payments, and contact support.

### How do I find an au pair using the app?

You can find an au pair by completing your host family profile within the app. Once your profile is set up, you can then match and chat with potential au pairs who are looking for host families.

### Is there a cost to use the Cultural Care - Host Family app?

The app itself is free to download and use for managing your hosting process. However, the program itself involves costs associated with hosting an au pair, which can be managed and viewed through the app.

### What are the benefits of using Cultural Care for hosting an au pair?

Cultural Care is the largest au pair agency with over 30 years of experience. They offer the largest amount of screened au pairs, year-round matching support, extensive au pair training, and are an official program sponsor by the U.S. Department of State.

### Can I manage payments and receipts through the app?

Yes, the app allows you to make program payments directly and view your receipts. This feature helps streamline the financial aspects of hosting an au pair.

## Version history (last 5 releases)

### 2.4.390 — 2026-09-02

We are continuously making improvements based on customer feedback. Please update to the latest version for the best experience.

### 2.4.377 — 2026-08-11

We are continuously making improvements based on customer feedback. Please update to the latest version for the best experience.

### 2.4.367 — 2026-07-21

We are continuously making improvements based on customer feedback. Please update to the latest version for the best experience.

### 2.4.358 — 2026-07-08

We are continuously making improvements based on customer feedback. Please update to the latest version for the best experience.

### 2.4.346 — 2026-06-23

We are continuously making improvements based on customer feedback. Please update to the latest version for the best experience.

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All apps by Signum International AG: https://appshunter.io/developer/1197105708

## Related topics

[cultural care](https://appshunter.io/ios/topics/cultural-care) · [au pair care](https://appshunter.io/ios/topics/au-pair-care) · [cultural au pair](https://appshunter.io/ios/topics/cultural-au-pair) · [cultural care host family](https://appshunter.io/ios/topics/cultural-care-host-family) · [host family](https://appshunter.io/ios/topics/host-family) · [cultural care au pair](https://appshunter.io/ios/topics/cultural-care-au-pair) · [au pair in america](https://appshunter.io/ios/topics/au-pair-in-america) · [au pair](https://appshunter.io/ios/topics/au-pair) · [cultural](https://appshunter.io/ios/topics/cultural) · [au pair world](https://appshunter.io/ios/topics/au-pair-world) · [pair and pay](https://appshunter.io/ios/topics/pair-and-pay) · [aifs au pair](https://appshunter.io/ios/topics/aifs-au-pair)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*