# CUMONEY Mobile — user reviews > 23 indexed App Store user reviews of CUMONEY Mobile by ICUL Service Corporation, rated 4.70/5 from 1,140 ratings. - Source: https://appshunter.io/ios/app/cumoney-mobile/id1435834144/reviews - App overview in markdown: https://appshunter.io/ios/app/cumoney-mobile/id1435834144.md - Rating breakdown: 5★ 930 · 4★ 122 · 3★ 33 · 2★ 16 · 1★ 39 ## What do users think of CUMONEY Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use - 💡 Helpful for controlling employee spending - 👍 Shows spending receipts **Cons** - 🐛 Funds not available immediately - 🐛 Unreliable card usage at terminals - 🐛 Difficult to add funds directly from bank accounts - 🐛 Frequent app issues and crashes - 🐛 Poor customer service experience **Commonly reported bugs** - Card becoming inactive with available funds - Unauthorized charges on the card - Inability to sign in and check balance - App not working for some users **Most requested features** - Ability to add funds directly from bank accounts - Improved app stability and reliability - Better customer support responsiveness ## Newest reviews (3 of 23) ### 1/5 — Doesn’t work *2021-02-20* This app is trash. Hasn’t worked for me in over a month. I’m unable to check my balance and I can’t get through on the 800#. **Developer response:** Can you please try te-registering your account with us? We have made many updates and changes to improve the user experience. ### 1/5 — Not working *2020-02-06* App stopped working and now won’t even open **Developer response:** We’ve made many new updates and changes to improve the user experience. Please try again to registering your account on the app. ### 1/5 — Doesn’t work *2019-03-23, version 1.0.2* I recently got a prepaid card for a trip that I’m going on in a few days. It allowed me to sign in fine on the CUMONEY website, but as soon as I tried to log in on the app, it said my card was not supported. Quite disappointing. ## Most critical reviews (10 lowest-rated) ### 1/5 — holy moly the new app is so much worse *2026-05-03* after months and months of announcements and prep work, the new app is here, and despite the build-up, it’s completely awful. Messages don’t appear correctly, every part of the app is plagued by random errors, you can’t log in on browser - it’s been rendered completely unusable! I can’t believe I’ve been stupid enough to trust this dump company with my paycheck. Oh also, support won’t help you or respond to you. And if you call support, they charge you a fee 😭 ### 1/5 — Broken App *2026-04-29* new experience doesn’t work, I can’t login on my computer and I can’t load funds and I can’t contact support and I can’t view my details for direct deposit - what the heck - wish I could un update this ### 1/5 — New App is Awful *2026-04-29* Somehow the new app is so much worse than I could have imagined. Didn’t think it was possible but there are twice as many bugs, loads failing, can’t log in on desktop, other errors. This is a nightmare app. ### 1/5 — Terrible customer support *2026-04-27* Just awful. I wish I never had to use this. ### 1/5 — Stopped working *2026-04-26* Long story short the app stopped working ### 1/5 — CUMONEY *2026-02-14* The card is a joke. Funds are not available immediately sometimes it takes up to 48 hours to post. Using the card is a fifty fifty chance it will work at the terminal. Therefore it is necessary to keep a backup plan with you at all times.. It’s ridiculous that to load money it has to come from a card not directly from a checking or savings account . ### 1/5 — Scam Company *2026-01-04* This service is riddled with issues that can only be resolved by calling the Filipino call center for resolution which also triggers service charges. Card automagically goes closed. Awful service from a scam company. ### 1/5 — Numerous mistakes *2024-02-03* I have numerous mistakes using this card. It was issued to me by my bank to use until my new bank debit card was received. It also costs to call customer service and inquire or correct the mistakes. It has stated that this card is inactive when I have monies available. It allowed unauthorized charges on this card. My bank has had difficulty correcting the mistakes. Inconvenient and not consistent which has been very inconvenient. ### 1/5 — Not letting me put in my information *2023-12-26* Just not letting me put my credentials in the sign in thing ### 1/5 — Scam *2023-05-07* Looks like a scam. First thing it asks is your social security number and the card number. After that, it gives you an error message and you’re stuck. I’m afraid that now my info will end up on a dark web ## Most praised reviews (10 highest-rated) ### 5/5 — VERY customer UNfriendly! *2025-02-20* I used to use the cumoney card religiously while abroad. Never had an issue to speak of. Then, the mobile app gets updated, my old card expired and I’m unable to remove it and/or add a new card as I have done on the older version (I actually had 2 cards on it at the same time, could interact with both independently of each other!). Nothing that I have tried has succeeded and the instructions from the customer service have mostly been repeats of everything I’ve already tried! The mobile app NEEDS to be reconfigured for more user friendliness! EDIT: I eventually discovered that one must simply create an entire new account on the mobile app in order to swap in a new card. iCloud didn’t remove it, but after I re-downloaded it, I had an option to register my card. Entered the new info, made a small user name change and done. STILL NOT USER FRIENDLY but I, at minimum, self-resolved the ‘new card’ issue ### 5/5 — CU money *2022-09-13* Easy to use when you download the app. On the phone it is a nightmare. Works great for my excavation crew and helps me control their spending. Just enough money for the job at hand. Also shows receipts and one can see where they are spending the money. ### 5/5 — CUMONEY *2020-06-02, version 1.0.5* Works great! ### 5/5 — CUMONEY App *2019-04-04, version 1.0.2* CUMONEY app has many issues, old app at least you were able to add information and see what was going on until this year; new app not able to add jack, I want to see what is going on with my account and not see UNABLE TO ADD CARD are you kidding? Fix the doggone bugs ASAP!!! Despicable. So I have been calling the 800# provided and I am getting a recording saying to leave a message and someone will get back to me; the problem is the vm box is full and you cannot leave a message, really. Well know we know. When I called customer service to inquire they have no clue what is happening, so how is it that you cannot contact anyone with a clue? Mercy!!! ### 4/5 — I hate the .50 cents charge *2022-11-22* I hate like the app keeping let businesses hit your account continuously and charging account .50 cent every single time. ### 4/5 — it’s alright *2020-11-26* Just got the app seems to work good for checking things like card balance so far **Developer response:** Hope you’re still enjoying the app! ### 3/5 — Tracks $ Card Transactions & Balance *2026-05-23* I like being to track my Balance and Transactions. BUT, How do I add multiple cards or Remove a card and Replace with a different card??? So Frustrating. ### 2/5 — Unable to load $ on card *2025-01-25* I’ve tried for over a week to add additional $$ to card & continue to get “unable ✔️back ### 2/5 — Sometimes I can’t use *2024-09-11* I’ve had this app for a couple yrs it’s been useful to a extent at times I cannot get on it I have to wait like a few hrs before it will connect I get a blue screen sometimes for 3-4 hour especially early in morning or overnight that could improve it’s called a mobile app for that reason —on anytime ### 2/5 — Disappointed *2021-09-18* Since you did your last update, I can no longer sign in and check my balance. This app is sub par. **Developer response:** We did make an update where if you’ve previously logged into the website, you would then use your website credentials for the mobile app too. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*