# Curai Health — user reviews > 64 indexed App Store user reviews of Curai Health by Curai, Inc., rated 4.12/5 from 229 ratings. - Source: https://appshunter.io/ios/app/curai-health/id626518877/reviews - App overview in markdown: https://appshunter.io/ios/app/curai-health/id626518877.md - Rating breakdown: 5★ 173 · 4★ 5 · 3★ 4 · 2★ 3 · 1★ 44 ## What do users think of Curai Health? Overall sentiment: negative **Pros** - 👍 Convenient telehealth access - 🚀 Quick consultations - 💰 Affordable pricing (historically) - 👩‍⚕️ Helpful and compassionate providers - 📝 Prescription fulfillment - ⏱️ Time-saving - ✅ Easy to use - 🩺 Good for non-complex issues - 💡 Innovative approach to healthcare **Cons** - 💸 Significant price increases - 📉 Inconsistent quality of service - ❓ Unclear scope of service - 😞 Lack of follow-through (e.g., doctor's notes) - 🚫 Limited availability (state restrictions) - 🤖 Robotic or unhelpful responses - ⏳ Long response times - 🤷‍♀️ Referrals to in-person care - ❌ Not suitable for complex issues - 😕 Misleading information about service capabilities - 🚫 Refusal to provide ICD10 codes - 😠 Transphobic accusations - 🤔 Doctors not perceived as real doctors - 💸 Charged despite no service provided **Commonly reported bugs** - App not available in all states - Messages not sending correctly - App data deleted when exiting **Most requested features** - Expand service availability to all states - Improve consistency of provider responses - Provide ICD10 codes for insurance purposes - Offer more detailed diagnoses - Clarify service limitations upfront ## Newest reviews (10 of 64) ### 2/5 — I liked it but *2024-09-05, version 10.1.4* I asked for a drs note. Never got one. I’m lucky I can’t lose my job or anything because of it 😒 ### 5/5 — Huge fan *2023-05-19, version 9.0.2* Speedy, convenient, and the doctors were so nice!!!! ### 2/5 — Works but theres problems *2022-05-15, version 7.6.0* This app is legit but there are some issues that make it problematic. First they don’t work with insurance at all for reasons unknown. They literally refuse to provide the “ICD10 code” for the prescriptions so that insurance will cover them. I don’t understand how that even is possible but trust me no script they write u will be covered so if you have any kind of insurance this app will be useless to you. The prescriptions and doctors are real though. I’ve tried to get telemedicine from several other apps with no luck bc I had an odd but important and medically necessary request. The doctor was smart and quick and there for me when no one else was. Dr Kimberly Troung was the doctor it picked for me and she was awesome! Thank you so much!! My only issue was a minor one with the app itself and that They don’t tell you the docs aren’t available at night. 7-9:15 PM PST are their hours but you only learn this after signing up. Either way I’m glad they didn’t tell me bc I might not have signed up and ultimately gotten the help I needed!!! ### 5/5 — Excellent telehealth app *2022-04-22* I love using this app. They respond quickly and after a few questions I have a prescription at the pharmacy. They always follow up a couple days later to check on me. I even had labs ordered that I paid less than $10 for and they went over the results with me. Super affordable and highly recommend. ### 5/5 — Love it! *2022-03-13* I used this app for the first time and I had a great experience. I already knew I just needed antibiotics for a staph infection on my skin. I was looking for a way to obtain this without having to take my toddler with me to a waiting room full of sick people. I stumbled across this when looking for a telehealth provider, and this is much less expensive. The medical assistant I chatted with referred me to chat with a physician and I ended the chat with the prescription I needed. Both were kind, compassionate, and non-judgemental. I would recommend this to anyone for a non-complex health issue. There are obviously things that you would need to see a doctor in person for, but for the simpler issues, this is awesome. They also offer a free trial, so you have nothing to lose by giving it a try. ### 5/5 — Cheap and great service *2021-08-10* I’m surprised it’s taken this long to find out about a service like this but I’m glad I have. Incredible that it’s only a few dollars a month for unlimited visits. So far I’m very impressed. ### 1/5 — Do not get this app *2021-07-05, version 6.9.1* Absolutely no assistance with my health concerns, I literally was tested positive for something somewhere else. Came here and they diagnosed me with what I tested positive for told me I would have to get labs done . I then handled my labs and everything comes out negative which I know is not true because I have every symptom. Then tells me I have to be seen in person. Lost $80 on labs ### 1/5 — Used to be good *2021-05-18, version 6.7.3* I would get help right away and they would actually answer me questions throughly and help. Now they just give a quick answer and dip. Your lucky if they answer you right away ### 1/5 — I desperately miss First Opinion. *2021-04-26, version 6.7.2* I concur with all the low reviews. The doctors were smart, cared, etc. now that it’s rebranded and only serves Cali and Florida... it’s horrible. ### 1/5 — Pretty useless at times. *2021-01-05* I miss the old app. If you need a refill they’re good about it. But they’re going to say that you have Covid if you have anything related to a cold. The wait time is a little longer than it should be but it’s not bad. One of the doctors used family history and then created the diagnoses off of family history without looking into anything else. Having doctors in the family I know that you never look at family history first you look at symptomology pain threshold and other factors then you look at family history and then you run tests if applicable. The doctors just jump around and try to find a quick answer. I’ve use other telemedicine apps and I’ve had much better success. This one I’m a bit concerned about because there’s only two or three doctors that can help you out and they do their best but in the purview of their diagnoses and prognoses they are usually vague or blame it on Covid. The reason for the three star review is that they do try and they’re very polite but their approach to Madison doesn’t follow standard medical procedure on diagnosing based off of symptomology, past history, and pain tolerance. This app is good for a quick chat to find out a better direction on what’s going on with you but it’s not a good app to get a clear and full diagnosis related to anything. Dr. On Dr. app does a much better job. ## Most critical reviews (10 lowest-rated) ### 1/5 — Price doubled *2026-03-24, version 21.0.0* Used to be 14.99. Now it’s 30.00 a month. Ridiculous pricing- you’re better off going elsewhere. ### 1/5 — Too high price went up *2024-11-21, version 10.1.6* Price was $15 now it’s $29 I don’t think they realize that there’s other telehealth that I use for free thank goodness I found them instead of this place ### 1/5 — Membership price *2024-11-08, version 10.1.6* The price is ridiculous $29!!!! I used to pay $15 smh ### 1/5 — Not good *2024-10-31, version 10.1.5* This place used to be good but then they started raising up their prices! I definitely can’t afford it this anymore. I’ll look somewhere else. ### 1/5 — Pricing *2024-10-24* Yall really gonna increase the price because I can’t afford to pay for a membership right now that’s why I haven’t signed up with my card I can’t afford it right now and then yall gonna increase the price ? Like now I’m definitely not signing up. If you gonna force me to pay extra cuz I can’t afford to pay for a membership right now. Yall sound crazyyyy. I don’t have insurance and I don’t have a job I can barely afford the price it was from time to time but now I definitely won’t be able to use this app lmaoooo. ### 1/5 — Waste of Money!! *2024-08-28* They don’t have you pay through the App Store because Apple is too easy to work with to get a refund!! This is really just Health/Prescription Management. Yes, they have doctors, yes they will write prescriptions, but only after they refer you out for real life care. They WILL send you out for in person care for even the smallest issue (I had a skin issue which had been previously diagnosed four times) and they WILL NOT tell the truth if you ask if this is right app for you!! I suppose this is the “future” of medical care. I wouldn’t be so annoyed except you have to do a video call before you pay and enroll. During that call, I told the doctor I didn’t want to be referred out for in person care. Of course, the doctor side stepped a direct answer saying she could “prescribe anything indicated” without me being referred out. I told her “this isn’t going to help me if you refer me out, I understand you can’t say yes or no now, but please just tell me this app isn’t for me if there’s ANY reason you’d need to refer me out to be prescribed “x” med for “x” condition.” The doctor gave me the canned answer again. So I paid and did the visit. Same doctor sent me out for in person care (blood test). She actually had the nerve to say “I can’t prescribe anything without blood testing”. ### 1/5 — Response times are a joke *2024-07-11, version 10.1.3* Always says a physician will respond within 24 hours. I’m lucky if I get a response in 5-7 business days. ### 1/5 — Terrible *2023-08-17, version 9.1.0* I needed a medication that my primary doctor prescribed to me awhile ago. I no longer could afford to go back. So I tried this service. My request was simple. No narcotics were desired, just a medication that is used off label for insomnia. (Tizanidine). They said it was outside of their scope to prescribe it. So, they were no help at all. (Asia) my so called prescriber denied me service. Yet, they still want payment. Then they wanted to prescribe me Trazadone which is used OFF-label as well! Hypocrisy. Anyway. They still charged me. What a screw ball operation. Never again ### 1/5 — Inconsistent *2022-06-28* You never know month to month if you will get your same prescriptions refilled. The primary care physician was great, but anything with the live chat is inconsistent. Dr. “Greg” always passes the buck and tells you to send your pcp a message. Clearly, not what is advertised, or any help. Half the time you get someone who is great and the other like above. The inconsistency is why I’ll be canceling after this month. ### 1/5 — Made me rack up a medical bill for somthing so simple *2022-03-24* I know I had an ear infection so I got this app so that I can speak to a doctor and get a prescription without going to the hospital since I don't have insurance.. I started a live chat and I told the person my symptoms (which were basic ear infection symptoms) and I was scared into going to the hospital because they made me think it was somthing worse than it was. When I got to the hospital.... I was literally out of there in 10mins with an antibiotic prescription.... now I'm going to have a medical bill for somthing that could've been easily taken care of on this app... thanks 🙄 ## Most praised reviews (10 highest-rated) ### 5/5 — Very good *2024-11-06, version 10.1.6* Great prices, you can afford it without insurance. ### 5/5 — Love it *2024-10-23, version 10.1.5* The doctors are helpful and straight to the point ### 5/5 — Awesome Experience!! *2024-09-09, version 10.1.4* I came across Curai Health while on Google in search of a telemedicine provider. I was very reluctant to go to the ER because I had done some research on Google and pretty much came to a conclusion as to what the issue was (though not an educated one). I was pretty sure I had cellulitis and an antibiotic would do the trick but a Rx is needed. I didn’t want to go to the ER or Urgent Care just to get an Rx (I was feeling sluggish/fatigued, in a great deal of pain, and had no desire to get presentable to leave the house). I came across Curai Health’s info on Google and saw that it only cost $14.99/mo (you can cx anytime) so I gave it a shot. I entered my info, selected “Chat now for Urgent Care”, was greeted by a chatbot who took my intake info, summarized what I had said to to T, and a nurse practitioner joined the chat within 10-15min. She asked for more details, images, etc and confirmed my self-diagnosis and provided me with an antibiotic and home-care instructions. She will be following up with me after 3 days to see how I am doing. I had a wonderful, amazing experience with my tele-visit, got the care and Rx I was looking for, and would highly recommend Curai Health to anyone who needs immediate care that would not require hands-on, in-person treatment. Thanks again, Curai Health, for taking care of me and my condition with efficiency, understanding, and compassion. Keep up the great work! ### 5/5 — Always helpful *2024-08-24* And saves me a lot of time from having to go to the doctor’s office. Doctors are very responsive and visit is quick and efficient. ### 5/5 — Top of the line healthcare through an app! *2024-07-07* “Curai has been a game-changer for me in accessing top-notch healthcare from the comfort of my home. Dr. Kane, my assigned physician, embodies professionalism, compassion, and expertise. Her thoroughness in diagnosing and addressing my concerns has always exceeded my expectations. All of the providers and support staff have been so kind and helpful. I highly recommend Curai to anyone seeking convenient, high-quality telehealth services.” ### 5/5 — Top of the line healthcare through an app! *2024-02-29* “Curai has been a game-changer for me in accessing top-notch healthcare from the comfort of my home. Dr. Kane, my assigned physician, embodies professionalism, compassion, and expertise. Her thoroughness in diagnosing and addressing my concerns has always exceeded my expectations. All of the providers and support staff have been so kind and helpful. I highly recommend Curai to anyone seeking convenient, high-quality telehealth services.” ### 5/5 — Quick and Easy *2023-12-19* I much prefer using Curai versus a traditional Urgent Care visit. I like that it mitigates further spread of illness by eliminating the in-person aspect. I found the AI chat to be quick and easy, and the report it made for the provider to be detailed and accurate. My provider was helpful and sent in a prescription to my pharmacy for me. It was ready within a couple hours. I will definitely continue to use Curai for urgent care needs and also look forward to giving the PCP feature a try. As a mom of two young children, it is hard to find time to go into my PCPs office regularly, not to mention any additional visits for bloodwork, etc. Looking forward to seeing how Curai can further streamline and simplify these processes for me. ### 5/5 — Absolutely life-changing *2023-12-15* This app is such a huge help to me and it has completely changed how I think about healthcare. I have found a new PCP here that I trust and feel so comfortable with. She is so kind and easy to talk to, thorough and so knowledgeable. She is able to refill my daily blood pressure prescriptions without any issues. What truly amazed me was from the time that I first start the request for an appointment to the time I speak to my Dr. is literally just a few minutes, and my prescriptions are sent over usually before we end our chat…so from start to end (prescription pick up) is maybe an hour or two at the very most. And the price is super cheap too! It seems too good to be true, but it’s real! I highly recommend Curai to everyone! I will absolutely keep using it as long as it is available to me! It’s a 10/10 for me! Thank you so much. ### 5/5 — Quick and easy *2023-08-11* I was diagnosed with strep and received antibiotics from my local urgent care. Did not work so I downloaded this app in hopes to receive a different antibiotic. Was super easy, just had to explain my symptoms and send a picture and everything was done through the live chat. I requested a specific antibiotic that has worked well for me in the past and it was no problem to get. Done in about 10 minutes and prescription was sent to my local pharmacy. Highly recommend this app, the $15 membership is well worth it for the convenience, and you have unlimited use of the app for the month. ### 5/5 — Amazing service!!! *2023-05-20* I have nothing but good things to say about this service…as I travel a lot and have moved cross country this past couple of years, the care providers have helped me with medication refills and ailments when it was difficult to find a primary care office while traveling and moving. I love using this app and I highly recommend it!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*