# Curb - Request & Pay for Taxis — user reviews > 521 indexed App Store user reviews of Curb by Curb Mobility, LLC, rated 4.80/5 from 140,001 ratings. - Source: https://appshunter.io/ios/app/curb-request-and-pay-for-taxis/id299226386/reviews - App overview in markdown: https://appshunter.io/ios/app/curb-request-and-pay-for-taxis/id299226386.md - Rating breakdown: 5★ 129,254 · 4★ 5,585 · 3★ 1,505 · 2★ 677 · 1★ 2,980 ## What do users think of Curb? Overall sentiment: negative **Pros** - 🚀 Competitive pricing - 🚕 Convenient access to taxis - 💳 Cashless payment option **Cons** - 🐛 Unreliable app performance - 📍 Inaccurate location tracking - 🚫 Doesn't work with non-US numbers - 💰 Unexpected fees and charges **Commonly reported bugs** - App crashes and freezes - Payment issues and double charges - Incorrect ride information and estimates **Most requested features** - Ability to contact drivers directly - Improved customer support response - Option to customize tip percentage ## Newest reviews (13 of 521) ### 4/5 — Air freshener free option please! *2026-08-11, version 7.1.4* Love having a cab app alternative to rideshares, but one of the huge benefits of a yellow cab is that they’re required to have air freshener-free air. Curb is giving me cars with the poisonous little trees and it makes me wish I’d just hailed a cab. ### 3/5 — R Robert *2026-08-08, version 7.1.4* It took me the entire ride to get it to pair. ### 1/5 — Waste of time *2026-07-17, version 7.1.3* I waited for 10min at the airport and the driver didn’t not even moved at all. Then I called another one, the other drivers just went away, which wasted me another 10 minutes and forced me cancelled all those trips. Discussing! ### 1/5 — Inconsistent / Unreliable *2026-07-14, version 7.1.3* Sometimes it works; sometimes it doesn't ### 1/5 — Ridiculous policy *2026-07-13, version 7.1.3* The estimates are completely fabricated. It will estimate 2 minutes then once you look for a driver it says 30 minutes. When I cancel I am charged $4 when the driver hasn’t even pinched towards me. Their policy is that you will be charged a fee if it takes you more than 30 seconds to cancel you get charged. I’ve cancelled immediately and still been charged. Update- they are now trying to back track and claim that if you cancel immediately you won’t get charged. That ridiculous and untrue. I cancel immediately, which is once I see the ACCURATE time estimate. They claim I cancelled after 30 seconds which is impossible to prove as there’s no screen timer. Don’t waste your time just use legitimate apps that value customer service and experience. ### 4/5 — Easy peasy *2026-07-12, version 7.1.3* Nothing to it. ### 3/5 — Can’t review cars or drivers *2026-07-09, version 7.1.3* In NYC many drivers not turning on AC for riders; serious problem re health issues ### 1/5 — Payments never work *2026-07-08, version 7.1.3* Payments never work ### 1/5 — Does not work in Dallas area *2026-07-02, version 7.1.3* All requests in the DFW area just go into a circle until it hits an error and you have to try again. ### 1/5 — Ridiculous policy *2026-07-02, version 7.1.3* The estimates are completely fabricated. It will estimate 2 minutes then once you look for a driver it says 30 minutes. When I cancel I am charged $4 when the driver hasn’t even pinched towards me. Their policy is that you will be charged a fee if it takes you more than 30 seconds to cancel you get charged. I’ve cancelled immediately and still been charged. ### 2/5 — Debbie *2026-07-01, version 7.1.3* This app works intermittently every other time. I’m in the car. It won’t connect so I can’t say I would really recommend that. ### 1/5 — Greedy app *2026-06-30, version 7.1.3* Took Payment and I don’t even have a car yet. if the cab doesn’t show up then what. they shouldn’t charge you upfront. It could be a hold yes but not a charge, it said charge not hold 🤔 ### 1/5 — Terrible for wheelchair users *2026-06-30, version 7.1.3* Whenever I have to take my wheelchair-bound mother for an appointment, and I order a wheelchair accessible vehicle via Curb, the driver turns up and seems surprised that there is a wheelchair. Drivers claim they didn’t know it was a wheelchair ride. Then they claim the wheelchair ramp doesn’t work or some other excuse. This has happened multiple times and I will no longer use Curb. ## Most critical reviews (10 lowest-rated) ### 1/5 — Short ride *2026-08-13, version 7.1.4* Driver gives attitude on short ride ### 1/5 — Scam *2026-08-06, version 7.1.4* If you don’t pay in advance and just hail a taxi, prepare to pay 25-50% more for your rate especially if coming from an airport. Will never use again and will stick with other ride share apps as they don’t overcharge. Use the competition as they are up front with rates regardless of how it’s booked. I will never use Curb again and will be filing a formal complaint. ### 1/5 — Poor UX *2026-08-03, version 7.1.4* I wonder if the developers of this app actually use the app? After setting up an acct, loading my (US) credit card in as default, setting my home (US) address - I tried to use it for first time: - first it selected wrong address using GPS as opposed to my home address where I was - it was a couple hundred meters off. - it was defaulting to my Apple Pay (which is my Brazilian credit card which I never use when in U.S.) even though I had just set my U.S. card as payment method. In summary dumb and dumber and not worth the minute or two of my wasted time so I’ll just stick to Uber. ### 1/5 — ipad in the face is the worst way to travel *2026-08-03, version 7.1.4* that part of this sucks so much ### 1/5 — Changing destination *2026-08-01, version 7.1.4* App keeps changing destination ### 1/5 — Payment method rejected *2026-07-30, version 7.1.3* ApplePay & Amex rejected after pairing with code. Get your act together. No wonder Uber & Lyft are so popular ### 1/5 — Very expensive *2026-07-26, version 7.1.3* I took a cab from the Miami airport to my apartment it was $83 , first and last time using this service, Uber and Lyft a thousand times better and cheaper ### 1/5 — WORST APP DONT USE *2026-07-24, version 7.1.3* I waited for 20+ minutes for my driver to lie and never show up. This is absolutely unacceptable and I will not be using this app again ### 1/5 — Scammed During Jay Z Weekend *2026-07-21, version 7.1.3* They charged my card even though the driver never came. As of today I still have pending charges from them. The concert was LAST WEEK! I submitted a ticket and no one ever responded. Release my funds. ### 1/5 — Dishonest business *2026-07-21, version 7.1.3* They do not forward tips to the drivers and instead pocket the money. Ask any Driver. ## Most praised reviews (10 highest-rated) ### 5/5 — Convenient and functions well *2026-08-06, version 7.1.4* I haven’t had a problem with this platform. It’s easier and faster to get a cab at ORD than an Uber. ### 5/5 — Great App! *2026-08-01, version 7.1.4* Fantastic alternative to Uber/Lyft. Usually cheaper, too!! ### 5/5 — Easy *2026-07-26, version 7.1.3* Reliable and easy to use. Happy customer. ### 5/5 — It good *2026-07-25, version 7.1.3* It good ### 5/5 — Convenient *2026-07-23, version 7.1.3* Reliable ### 5/5 — Worth the effort to set up *2026-07-16, version 7.1.3* Seamless once set up. Set was easy. ### 5/5 — Fast *2026-07-10, version 7.1.3* Easy Breezy payment for your ride. ### 5/5 — Kiminthecity *2026-06-28, version 7.1.3* Excellent easy no other way ### 5/5 — Great Ride NYC *2026-06-28, version 7.1.3* Awesome driver. Clean Car. Friendly ### 5/5 — Talltinman *2026-06-27, version 7.1.3* Friendly cab driver. App is very easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*