# CurrencyFair Money Transfer — user reviews > 103 indexed App Store user reviews of CurrencyFair Money Transfer by CurrencyFair, rated 4.40/5 from 109 ratings. - Source: https://appshunter.io/ios/app/currencyfair-money-transfer/id1020622852/reviews - App overview in markdown: https://appshunter.io/ios/app/currencyfair-money-transfer/id1020622852.md - Rating breakdown: 5★ 80 · 4★ 11 · 3★ 5 · 2★ 5 · 1★ 8 ## What do users think of CurrencyFair Money Transfer? Overall sentiment: mixed **Pros** - 💰 Competitive exchange rates compared to banks - 👍 User-friendly interface for experienced users - 🚀 Fast transfer processing times - 🔒 Secure and trustworthy service - 📱 Convenient mobile app for on-the-go transfers - 💳 Low fees compared to traditional banks - 🌍 Support for multiple currencies and countries - 👤 Helpful customer support (when available) **Cons** - 🐛 App crashes and freezes frequently - 😕 Overly complicated user interface after recent updates - ⏳ Delayed fund transfers and pending transactions - 📞 Poor customer service responsiveness - 🔐 Excessive documentation requirements for verification - 🚫 Account lockouts without clear explanation - ❌ Inconsistent transaction processing - 😤 Frustrating login authentication process - 🔄 Funds sent backwards and forwards multiple times - 💸 Unexpected fees and charges - ⚠️ Unresponsive support team via email and phone **Commonly reported bugs** - App crashes when setting up exchanges with custom rates - Login credentials not saved despite repeated authentication - SMS verification required every login despite Face ID setup - Transaction amounts changed without user consent - App incompatible with iPhone X and older devices - Landscape mode not supported on iPad - Face ID not functioning properly - Website links in FAQs not working - App freezes during transaction setup - Funds stuck in pending status indefinitely - Account locked after large transfers - Difficulty adding transaction amounts due to input validation **Most requested features** - iPad app support with landscape orientation - Ability to set and wait for preferred exchange rates - Market order functionality for better rate selection - Cancel or amend pending orders from mobile app - Support for additional currencies (Taiwan Dollar, Chinese Yuan, Indian Rupee, Philippine Peso) - Transfer all button for easier fund transfers - Persistent login without repeated authentication - Face ID/fingerprint login without SMS verification - Better account differentiation beyond last four digits - Transaction history with user descriptions - Rate alert notifications - Card payment support for account funding ## Newest reviews (16 of 103) ### 2/5 — Transactions more complicated *2024-09-24, version 9.5.5* I have used Currencyfair for well over a decade which has always been very straightforward and user friendly. However since your new partnership and setup I have find the transaction process more complicated and has caused frustration with emails to and from your support team to get to a final destination. I have managed to make two new transactions but cannot say this has been a pleasant experience as there have been queries with both. However I trust this matter is now resolved and I can go forward with more confidence when using your services. ### 4/5 — Log in *2024-05-22, version 9.5.0* I certainly use currency fair once a month. Excellent fast service however even though I register face/passcode every time each month it asks for verification. Bit frustrating. ### 2/5 — Was excellent *2024-05-14, version 9.5.0* This was a great platform, but recent changes (probably forced on them) have progressively limited its functions ### 4/5 — Transfers *2024-02-23, version 9.4.2* Was much better when we could select the rate ### 2/5 — Many functions got cancelled *2023-11-17, version 9.3.2* You can’t put market order to wait for a better rate anymore. They ask you to transfer immediately ### 4/5 — The jury’s still out *2023-11-11, version 9.3.1* After a week signed up, I’m still unable to get my first transaction through while I wait for my ID doc’s to be checked. Also, I’ve tried several times to set up PIN login, and still when I came back to login, the option is not activated. Is there a reason for this? It looks like a good platform, and if you can get me over these initial hurdles, I’ll be happy to use it. ### 1/5 — Bad customer service *2023-08-10, version 9.2.0* Transfer didn’t arrive and customer service have ignored several requests to locate the funds ### 1/5 — Scammers *2023-07-28, version 9.1.0* all my Money is in it i believe this a new method they use in scamming they let you deposit and then lock you out of the account no one replies email even the specialist on call will say they have nothing to do, then why the calling support if you can’t give a reasonable answer to you locking account with my hard earn money I also requested for prove of payment still yet it can’t be provided currency fair are scammers ### 1/5 — Asks for everything yet account is still under review *2023-07-24, version 9.1.0* They ask for very personal and important documents just to tell you they want even MORE information and want you to answer a list of questions when any other app doesnt ask for anything even close to the documents currencyfair asks for. Very shady, i put in everything they asked for yet they say I’m still under review after like a week, this app was a waste of my time and I shouldnt have shared personal documents to a shady app like this ### 1/5 — Do not trust this company *2023-06-19, version 9.0.0* DO NOT TRUST THIS COMPANY. I added $36,000.00 dollars to my verified account (it was new), converted it to PHP Philippine Pesos then Added a contact in the Philippines. This money was earnest money for a condo I was purchasing in Manila. I sent the money but then got an error and when I tried to relog back in, it tells me to contact support. I received an email stating " Thank you for sending money via CurrencyFair. As a result of our obligations to comply with Anti Money Laundering regulations, we need a little more information on your transfer of 1,950,000.00 PHP to (person sending to) before we can process your funds further. Can you please: Confirm the purpose of the transaction. Confirm your relationship with the person receiving your funds. Supply documentation for your transfer out e.g. invoice, house purchase documents etc." I send then back a Letter of intent to purchase the condo showing all the details of the deal. No signed contact yet as that does not get signed till closing and the final money is transferred. 3 days later I get the reply" Thanks for your reply and provided. Per reviewing provided proof and also considering your responses, we would still require the below information to be able to complete our review: The provided proof for the purchased property does not show your detail as buyer and neither do the order of payment. As such, Would you please be able to provide the official and signed copy of the contract / agreement for the purchased property where we could see your detail and the value of the property along with the order of payment which could be either listed in the agreement or through a separate statement issued by your solicitor/lawyer? Would you please be able to confirm the original source of funds (SOF) deposited into your CF account and provide any supporting documentation in relation to stated SOF (e.g., recent pay slip or employment contract with details of compensation for salary payments, Lease contract/agreement for rental incomes, Share certificate for stock investments, Sale agreement for proceeds of property sale, etc.)? Would you please be able to provide a most updated and fully downloaded bank statement of depositing account showing the transactions history where we can see the stated SOF (Source of Fund) credited and then deposited out to your CF account? Please ensure that it would show complete account details i.e., account number, accountholder's name, transaction history, and the recent transfer out to your CurrencyFair account." Are you kidding? Do they want my first born too? I told them to cancel the transaction and return my money to I can remove it from their site. Still waiting for access to my account and the money returned. DO NOT TRUST THIS COMPANY. ### 1/5 — Never again *2023-05-21, version 8.2.0* What a terrible app. I transferred $150 to my self. They blocked it for AML but didn’t notify in the app (only by email which went to spam). This snowballed into my credit card payment failing. Resulting in $45 fee from my bank for a failed transaction, and a $30 late fee from my CC. What a joke. ### 4/5 — Crashes on exchange *2023-04-03, version 8.1.0* iPhone app crashes when I try to setup exchange with choose mg own rate. Doesn’t let me use website either ### 3/5 — More currencies needed *2023-02-20, version 7.1.2* When will you offer more currencies like Taiwan Dollar and Chinese Yuan? ### 4/5 — Disgusted with app longtime elderly client *2022-09-27, version 7.1.0* Tells me I have 5220 eur available Will not covert to CAD and send Unable to get telephone help Jim ### 1/5 — Very questionable … *2022-06-06, version 6.4.0* The company requires the customer to provide very sensitive information far above and beyond what is governed by any money laundering act. Of course, all of that happens after they collected your money. And the worst, they threaten you to provide information with freezing your fonds. I recommend to think twice before choosing these company. ### 1/5 — Recent update has made app unusable *2022-03-25, version 6.3.0* I am a long-standing CurrencyFair customer - I’ve been using the service monthly for years. But a recent app update has made the app almost completely unusable and I am now looking for an alternative service. First, the app update has resulted in a massive complication of the user experience, making it extremely difficult to figure out how to perform basic transactions. Second, when I have recently been attempting to make an exchange, the app has repeatedly changed the transaction amounts for no reason and without my consent. For example, replacing amount of the currency I want to exchange from with the amount of the currency I want to exchange to, and then refusing to allow me to correct this. These are basic and unacceptable failings. CurrencyFair has shipped an app update without testing it properly and has failed to fix those failings. Anyone wanting a reliable money transfer service should avoid CurrencyFair until these problems are fixed. ## Most critical reviews (10 lowest-rated) ### 1/5 — No funds *2024-11-18, version 9.5.6* I waited and am still waiting for money to be sent. My money went backwards and forwards FOUR TIMES. What a circus!! They can’t or won’t tell me why!!! Pathetic service!!!! ### 1/5 — Don’t like the new system *2024-10-18, version 9.5.5* Where is my 1000aud? ### 1/5 — Over 6 weeks and still no sign of the money *2024-06-25, version 9.5.1* Update: 6 weeks!!! And I still can’t get my money from currency fair! Its been week over 3 weeks since I transferred money to CurrencyFair and it hasn’t arrived in the destination account. They’re holding on to peoples money for far too long. I’ve emailed lots of times to let them know the issue and I have so far just received one non automated response. They don’t seem to be doing anything to either return ir complete the transfer. The same thing happened in January. Also the app asks me if I want to use Face ID every single time I log in, despite me agreeing to it every time. ### 1/5 — Can’t get money out *2024-06-14, version 9.5.1* I did a transfer of $16000 and then currency fair locked my account so I’ve been unable to access it. Many mails sent to support and as yet not a single reply ( other than generic automated responses). I rang and after 30mins did manage to speak to someone who unlocked my account but I’m now still waiting for the money to be transferred in. This used to be a good service but it’s gone rapidly downhill and is now more hassle than it’s worth. ### 1/5 — Where are my funds ? *2024-05-25, version 9.5.0* I have been using Currencyfair for several years and generally have been satisfied. However, despite receiving confirmation of receipt of funds on the 26th of April, the funds have not been credited to my account and still show pending. Despite endless emails will I get our automated responses and as for trying to contact by phone to speak to someone all I get is we are experiencing unusually high call volumes. I do not understand why it is not possible to reach someone and why over a month after receiving funds, they have not been credited to my account. Furthermore, a weakening of the euro against pound sterling means I have lost a significant amount amount of money too. ### 1/5 — Out of date and not representing a good business for sure when it comes to assistance! *2024-05-23, version 9.5.0* Never had any issues with transaction before as I’m experiencing this time around. It hasn’t been a smooth transaction whatsoever. ### 1/5 — Transferring money *2024-05-07, version 9.5.0* This company has changed the way you transfer/ exchange money. Now I dread having to transfer money . It’s now become hassle, why change a system that worked , for a system that’s fundamentally broken . ### 1/5 — Complications *2024-05-01, version 9.5.0* When I now transfer money it takes me At least half an hour when i used to do it in five minutes you have made the site really complicated to use. I even had a fraud call lasting 10 mins from Barclays Putbit back to the old method ### 1/5 — Banking details changed, lost £1000 for 5days, to date, still not recovered my money? *2024-05-01, version 9.5.0* Currency Fair not responding to my emails, not answering calls ### 1/5 — Money withheld for over 3 weeks *2024-02-14, version 9.4.2* I called several times and put on hold for ver 1 hour sometimes. Line was dropped but no one called me back. I drove to the Nutfield, Surrey but I was told there is no actual office there ## Most praised reviews (10 highest-rated) ### 5/5 — Couldn’t be better *2026-05-23, version 11.0.0* First time using a currency converter on the advice of an overseas family member. It worked exactly as I would expect. I initiated a wire transfer from my account to CF. It arrived there the same day. I answered some questions related to the transfer that arrived overnight to my email. The money was converted that next morning and sent overseas. The next morning I received confirmation of the deposit. It could not have gone more smoothly. Much appreciated! ### 5/5 — Smooth AED to Euro transfers *2026-02-03, version 10.2.0* Great service in the app and a person on hand if you need it ### 5/5 — Great service *2025-05-20, version 10.1.0* Improvements have recently been made which make the process much simpler than it used to be which is definitely a good thing And usually get a great rate too ### 5/5 — Great app *2022-03-22, version 6.3.0* Easy to use. Efficient and trustworthy. Customer service is fantastic. Very helpful. ### 5/5 — Super *2022-03-20, version 6.3.0* This Irish bank allows you to change currency avoiding the hidden fees of the traditional banks! ### 5/5 — Great service *2022-02-17, version 6.3.0* So impressed with the quality of service feel so comfortable using your company ### 5/5 — Excellent service *2021-08-18, version 5.9.1* Easy to use and best rates around ### 5/5 — Excellent *2020-12-28, version 5.4.0* Relatively easy and quick to use and a lot cheaper than banks. ### 5/5 — Highly recommend ... *2020-11-18, version 5.2.0* CurrencyFair is a fantastic way to transfer money from the uk to Australia! ### 5/5 — Great app *2020-10-02, version 4.12.1* Please can you make the app turn landscape on ipad --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*