# Currensea - Travel Debit Card — user reviews > 114 indexed App Store user reviews of Currensea by Currensea Limited, rated 4.30/5 from 6 ratings. - Source: https://appshunter.io/ios/app/currensea-travel-debit-card/id1499079762/reviews - App overview in markdown: https://appshunter.io/ios/app/currensea-travel-debit-card/id1499079762.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 2 · 2★ 0 · 1★ 0 ## What do users think of Currensea? Overall sentiment: mixed **Pros** - 💰 Excellent exchange rates and significant savings on foreign transactions - 👍 Easy to use card and app interface - 📱 Instant email notifications for every transaction - 🌍 Widely accepted globally across multiple countries - 🔗 Seamless bank account linking without preloading funds - ⚡ Quick card delivery and setup process - 🎯 Real-time spending tracking in GBP - 🔒 Security features like spending limits and card freeze - 🌱 Environmental contribution tracking feature - 💳 Works with Apple Pay and contactless payments - 🆓 No foreign transaction fees **Cons** - 😞 Poor customer service responsiveness and long wait times - 🐛 App crashes frequently, especially during approval requests - 🚫 Overly aggressive fraud detection blocking legitimate transactions - 📵 App access issues when abroad - 🔐 Difficult password reset and account access procedures - 💳 Limited bank support for direct debits - ⚠️ Inconsistent exchange rates compared to competitors - 🔌 Offshored customer service quality decline - ❌ Unresponsive support team via email - 🔄 Circular troubleshooting loops with support - 📱 App optimization issues with Dynamic Island iPhones **Commonly reported bugs** - App crashes when viewing PIN - App crashes during transaction approval - Black screen on app startup - Freeze card button unresponsive - Card validation email (OTP) not being sent - Login failures and inability to access app - Duplicate charges on transactions - False decline messages despite sufficient funds - Offline transaction charges despite card decline - App crashes on latest iOS updates - App blank transaction data display **Most requested features** - Statement export functionality (PDF/CSV) - Web-based account management option - Live currency exchange rate display before purchase - Phone support for customer service - PIN delivery via alternative methods - Higher initial daily spending limits - Multi-card account access on single device - Transaction data export to spreadsheet ## Newest reviews (11 of 114) ### 3/5 — If you have Santander don’t bother *2026-07-09* I only using for travelling on holiday to withdraw cash for free or a backup if my travel credit card fails. I opened this 3 years ago and have not really had to use it. But recently, I went on holiday hoping to use it, I got told I am unable to link to my Santander bank account because I missed some deadline when they upgraded their system. Honestly, just easier to take cash out the old fashioned way. **Developer response:** Thanks for taking the time to leave a review. We're really sorry to hear this caught you out just as you were preparing to use your card. The issue is due to a recent change Santander made to its Open Banking platform. As part of this update, customers needed to refresh the connection between their Santander account and Currensea by Santander's deadline. To help keep customers informed, we sent multiple emails ahead of the deadline explaining the change and what action was needed. If you missed the deadline, don't worry – your account simply needs to be re-linked before you can use your card again. We appreciate this wasn't the experience you were expecting, especially if you only use your card for holidays, and we're sorry for the inconvenience. Our support team has already been in touch and will be happy to help you get everything re-linked so your card is ready for your next trip. Best wishes, Currensea Team ### 4/5 — Great support *2026-06-11, version 42.2.2* Great support received by kiara when I was struggling to relink my bank account after app updates. Many thanks ### 5/5 — . *2025-10-19, version 37.0* . ### 5/5 — Wilkson *2025-10-18, version 37.0* Zoi ### 5/5 — Ease of use *2025-10-15, version 37.0* Travel card ### 5/5 — Customer Service *2025-10-13, version 37.0* Great card to use. Noticed some duplicate charges for a purchase I had made. Contacted Customer Service (Mustafa) who resolved the issue both quickly and satisfactorily. Excellent response. ### 5/5 — Holidays *2025-10-10, version 37.0* Really easy to use on holiday and in the UK as well. ### 5/5 — Easy Peasy *2025-10-09* Great card to use when abroad. No bank transfer charge on purchases. Quick daily notifications by e mail on every purchase you make abroad. Keeps every thing under control. You know daily how much you’ve spent on your holiday, business trip etc; including hotels, restaurants, bars, shopping etc. No nasty surprises when you return home. ### 5/5 — Super *2025-10-08, version 37.0* Super ### 5/5 — Excellent card service *2025-09-05, version 35.0* I've used this in many countries without any problems. In fact, on several occasions I've had the app confirm a transaction before the vendor even got an "approved" signal on the payment terminal. I hope they'll extend the service into other areas useful for travellers. ### 3/5 — App lacking statement export *2025-08-30, version 34.0* Card is good but App is rather simplistic. Badly missing is the ability to export statements e.g. as a pdf so you could keep a permanent record or use as proof of expenditure. Every other credit or debit card provides this basic facility. ## Most critical reviews (10 lowest-rated) ### 1/5 — App lacking statement export *2026-04-26, version 38.0* Card is good but App is rather simplistic. Badly missing is the ability to export statements e.g. as a pdf so you could keep a permanent record or use as proof of expenditure. Every other credit or debit card provides this basic facility. After update in Apr 26 it no longer runs on my ipad - crashes on opening. ### 1/5 — Hopeless *2026-03-11, version 40.0* Second time away same problem was assured when rang last time my card would be okay from then on, am in Barbados unable to use when return to uk will ring again . Last time e/ mailed, time they responded were back in uk telling me all was sorted . Worked great until it went wrong, ### 1/5 — App crashes when approving *2026-03-07* Generally a good system but when asked for an approval the app keeps crashing. Using an up to date IPhone 15 but they suggest my phone isn’t up to it. Limited support when things go wrong. Response to developer response: I do in fact have an IPhone 15 and yes it is up to date. You have requested a screen recoding showing the app crashing (the screen simply turns black when the app starts). I can only do that when there is a purchase to approve - so that’s not likely anytime soon. Initially you initially wanted a screen shot and when I pointed out that would be a screen shot of a completely black screen you saw some sense. Now you want a screen recording of a black screen. Seems they can’t find the issue, so for me the 1 star is accurate. **Developer response:** Hello Matt, Thank you for taking the time to leave a review and we are sorry to hear that you are experiencing issues with the app. We can confirm that no other customer has reported any issues with the app. We can see that you have raised a ticket with us and one of our team members is assisting you. We noticed that you have mentioned iPhone 15 in your review whereas you have mentioned iPhone 13 in the ticket you have raised with us. In any case, both are supported by us. As we mentioned, our team member has reached out to you and requested a screen recording; this will assist us greatly in trouble shooting the issue. Best wishes, Currensea Team ### 1/5 — Utterly Useless *2026-02-01* Arrived in Malta late at night. Purchased four chocolate bars from a vending machine, total cost of £7. Received email the next day stating that my card had been suspended due to a high volume unusual activity! Additionally, they won’t allow me to unsuspend my card in the app and I need to contact them and provide personal information to regain access to my own money! Given that the whole purpose of obtaining this card is to enable you to use it whilst you’re abroad, this is as fundamental a failure as it’s possible to get. The fact that they find the purchase of four chocolate bars totalling £7 to be a high volume of suspicious activity, is simply astonishing. So I won’t be providing them with my security details, as I’ve lost all faith in them as a serious company. Instead I’ll be closing my account with them and moving to one of their competitors, who won’t go into full panic mode at the prospect of me buying four chocolate bars costing £1.75 each from a vending machine, whilst using my own money to do so. **Developer response:** Hello, Thank you for taking the time to leave a review and we are very sorry to hear that you were inconvenienced due to your card being frozen. We are unable to locate your account due to the limited credentials we see here; but we will try to address your concerns in a holistic manner. As you can appreciate, our fraud engine runs in the background and flags any transactions that may fall in its realm. We can't divulge any details about this fraud engine; but please be assured that these guardrails are in place as a safety measure to protect our customers from any possible fraudulent transactions. And it's important to point out that what may start as the most harmless and innocuous transaction (e.g. in your case, a few chocolate bars), can sometimes be followed by fraudulent transactions and one can be completely blindsided. This is what we are trying to protect our customers from. We can assure you that we do our utmost to find the right balance between putting in place such security measures and the possible inconvenience it may sometimes cause our customers. Again, we sincerely apologise for the inconvenience this has caused you. Best wishes, Currensea Team ### 1/5 — False charges *2026-01-08, version 38.0* Keeps telling my to enter my pin as my card declined so I gave up on the items then charged me anyway saying it’s an offline transaction ### 1/5 — Poor customer service *2025-10-15, version 37.0* Had to get a replacement card - can’t validate it as there is something wrong at the Currensea end which stops the email containing the OTP being sent. Customer Service serially misunderstand the issue and take days to respond. Closed the account and cut up the card. ### 1/5 — What happened *2025-10-01, version 36.1* I’m abroad and updated to the latest version. Continuously crashing , don’t launch and used to be ok. What ever you did for bug fixes in your last update you made it worse a lot worse. I’ve had to move money back out of it because It’s just not stable enough. ### 1/5 — Doesn’t work *2025-09-27, version 36.1* Was working great all the time. Wanted to upgrade from Pro to Elite but can’t open App anymore. Since I got iOS 26 App is not opening. Will change to 5 * if it will start to work again ### 1/5 — Terrible customer services *2025-08-03, version 34.0* Can’t even find my email on your system but I can’t change password ### 1/5 — Steer clear of it’s a con *2025-07-28, version 34.0* I paid the £39.99 fee. Went to Turkey and card was not accepted everywhere I went. Despite it being a Mastercard. I came back changed banks and they do. It support direct debits from my new account so I can no longer use the card. When challenged for a refund they said as if used it I could not get a refund. The fact that only some Banks are supported for direct debits is a concern. My new bank is a major player so why is it not accepted. Total waste of money. I’ve saved way less than the subscription fee. Beware and make sure your banks are supported. Customer service is poor. ## Most praised reviews (10 highest-rated) ### 5/5 — Simple and straightforward *2026-07-26* Have been using this app / card for a few years now and I love it, so simple and the fact that the money is taken from my day-to-day account saves me having to top up. Only thing that would be better is if the direct debit payments could be consolidated into a separate payment each day. Eg let’s say I make 5 transactions on Monday - rather than have 5 DD payments, it would be good to have just the one consolidated one - totally understand why this probably isn’t practical. ### 5/5 — Solid Travel Partner *2026-06-23, version 42.2.2* I love this company. Firstly I find it great vale and transparent regarding costs of purchases. Secondly it is safe: card was very easy to cancel when mine was stolen. I also received great support when a restaurant mistakenly charged me twice. I received sympathetic and effective help from some great Currensea staff (thank you Rhys, Jayden and Kiara for your kind help). ### 5/5 — Great experience today *2026-06-23, version 42.2.2* I had an issue with an amount on my account. I contacted the help desk and within a few minutes I got a response saying it was being looked into. Then a while later Tessie contacted me with the information in required. The whole thing was seamless and I was very grateful for the support I got. Thank you ### 5/5 — Great service *2026-06-09, version 42.2.2* Very happy with this card and Radostina was very helpful when I applied to up my spend limit ### 5/5 — Great *2026-06-02, version 42.2.2* I have been very impressed with the card and App. I like that you get an email pretty much straight away when you have made a purchase. Thank you ### 5/5 — Fantastic *2026-04-30, version 42.0* Always use this via my mobile wallet. So easy and saves you money too. ### 5/5 — Effortlessly is the right word *2026-04-26, version 42.0* Very happy with this card which was recommended by a friend. Love the fact I am not paying any bank charges! After each transaction the information given is extremely helpful and makes keeping track of spending very easy! ### 5/5 — Excellent Trouble Shooting *2026-04-16, version 41.1* Had issue getting the card into Apple Wallet . Mustafa persevered and identified the issue. ### 5/5 — Excellent service *2026-01-18, version 39.0* Excellent, saving money and see what I have spent pretty much instantly. A great help keeping check on my finances. ### 5/5 — Does what says on the tin. *2025-10-26, version 37.0* Seamless. Just getting one for the Mrs now. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*