# Curve Pay — Wallet & Cashback — user reviews > 362 indexed App Store user reviews of Curve Pay by CURVE UK LIMITED, rated 4.51/5 from 3,826 ratings. - Source: https://appshunter.io/ios/app/curve-pay-wallet-and-cashback/id1049397112/reviews - App overview in markdown: https://appshunter.io/ios/app/curve-pay-wallet-and-cashback/id1049397112.md - Rating breakdown: 5★ 610 · 4★ 32 · 3★ 19 · 2★ 16 · 1★ 126 ## What do users think of Curve Pay? Overall sentiment: negative **Pros** - 🚀 Convenient all-in-one card - 💰 No foreign exchange fees - 📊 Helpful budgeting and spending insights - 🔒 Secure card management - 🛒 Cashback rewards **Cons** - ❌ Poor customer service and slow response times - 🔒 Account verification issues - 🤔 Unreliable card functionality - 🚫 Unexpected fees and charges - 🚧 Limited card acceptance **Commonly reported bugs** - App crashes and freezes - Transactions not properly recorded - Card verification failures - Incorrect card details displayed **Most requested features** - Apple Pay integration - Multi-language support - Higher spending and withdrawal limits - Ability to update card details - 24/7 customer support ## Newest reviews (13 of 362) ### 3/5 — Lost Payment ring scare *2026-07-10, version 5.48.0* I mislaid my payment Ring for a moment and found it very difficult to handle the situation to prevent any fraudulent use of the Ring. Two major problems faced me. The first is that I could not contact curve for Support and the second was that when I wanted to verify adding a new card it seemed to imply that I was going to pay curve the entire balance of that account rather than the 0.00 debit amount required to launch the Card I found this quite stressful. ### 1/5 — Very bad Kyc system *2026-07-05, version 5.47.0* I was refused and my account closed just because no warning, no explanation, no reply. Stay away from this company. ### 1/5 — Sign in *2026-07-01, version 5.47.0* Apparently failed kyc can’t do f all about it, customer service NONE EXISTENT Can’t even sign up ABSOLUTELY GARBAGE ### 1/5 — Worst customer service out there *2026-07-01, version 5.47.0* Their ID check on me failed. Instead of offering an alternative method of validation I was prohibited from attempting a new application independently. When trying to resolve those I was sent LLM generated cookie cutter answers on how they have no obligation to engage with me. ### 1/5 — No communication *2026-07-01, version 5.47.0* Its been more than 10 days now, since i try to set up my account, upload driving license and photo for verification - app can’t do automatically, so message appears, they are doing manually and take few days. Now its been 10 days now no update, no communication, nothing ### 1/5 — Used curve for 15+ years now I’ve left *2026-07-01, version 5.47.0* Curve used to be brilliant. They have added more of really useful features. But the service has got worse and worse over the last year. I’ve been asked ever other month to prove my earns. I send in. The the I’ll be asked again. My card gets blocked I have to prove earnings again. Lost my card prove earnings again. Questioning many transactions asking again where the money came from. Customer services takes weeks to respond but if you don’t send information in that they ask you for they block you card in days. Even though they don’t email or text you to say there’s a message in the app. ### 1/5 — Useless support even with Premium *2026-06-29, version 5.47.0* As an investor, I’ve lost out. As a customer from the beginning I’ve lost out. These guys a Sham. Don’t be surprised when they collapse ### 1/5 — Terrible support *2026-06-27, version 5.46.0* Terrible customer support. ID validation fails with no reason and it says contact support. Have emailed multiple times and get zero response. Love the idea but service just not there ### 1/5 — Not working and no customer support *2026-06-26, version 5.46.0* I wanted to use the function go back in time and that’s the reason I paid for additional. Even the function is developed by this company, it doesn’t work and I can’t even click the button. According to them, it’s system glitch and I would be reported when fixed shortly. Of course it won’t happen and I don’t understand how they can put the obvious critical glitch before paid users. Laughable level of quality. Keep your money on your side rather than being disgusted with the horrible service ever. The worst trusted financial institution comes to Curve ### 1/5 — Don’t bother *2026-06-25, version 5.46.0* No support at all. Had to get the app to link my payment card with a payment ring. When I sent proof of ID ( driving licence and photo) it was rejected so had to contact support ( or the lack of it ) they said they they couldn’t verify my id and are unable to provide me with the reason why. So now I’m stuck with a £250 payment ring I can’t use ( just hoping I can retune it) ### 1/5 — Can’t login to existing account *2026-06-23, version 5.46.0* Trying to log into an account I’ve had for years keeps taking me into a sign up flow like the account and card I have doesn’t exist. No way to exist the current step of the flow to go to the app home without deleting the app. Given up on using this product. ### 2/5 — Support never replies *2026-06-21, version 5.45.0* I’ve been waiting days and days to understand why all my transactions have been blocked. I paid the full max plan account fee with six months left to run, and all my transactions on all my card are getting declined… Whilst still being working cards if I use the cards directly. No reply. No support. I’ve asked if i need to verify my identity, which isn’t an option and of course… no reply. Really untrustworthy ### 1/5 — Impossible to verify your ID *2026-06-20, version 5.45.0* This app is the worst. Zero customer service. Got the ‘unable to verify’ result due to a typo in my email address (there wasn’t) but they say they’ll reset my registration so I can start over (they still haven’t). Been in an endless loop for a month - so now, it’s also too late to return & get a refund on the wearable that I was getting the Curve account for in the first place. AdornPay and all other wearables providers - if you’re reading this: dump Curve and find a new UK payments provider! ## Most critical reviews (10 lowest-rated) ### 1/5 — No Longer Works *2026-08-15, version 5.53.0* Since selling out to Lloyds Bank, the Curve app, card and Support services isn’t working as it used to. What a shame. ### 1/5 — Bad customer service *2026-08-15, version 5.53.0* I have been using Curve for 3 years, it was all good until recently, my card stop working, contact customer support for over 3 weeks, no response at all. ### 1/5 — Poor performance *2026-08-06, version 5.52.0* Really difficult to contact and struggling now to see its benefits given £19.99 taken each month . Shop around before committing here ### 1/5 — Run by clowns *2026-08-03, version 5.51.0* Customer service is non existent ### 1/5 — Verification failed *2026-08-03, version 5.51.0* Verification failed. First time in my life anything life(66) this has happened to me. I have an excellent credit score. Unable to try again, message saying it’s a secret why failed! Clearly something has gone wrong but unable to fix. ### 1/5 — ID checks *2026-07-28, version 5.51.0* Can’t use the app. Been waiting days for my ID check to be done when it says it shouldn’t take longer than a day. There isn’t any help option if it’s taking a while, it’s locked on the screen of waiting for my manual ID check. ### 1/5 — Used to be great *2026-07-25, version 5.50.0* My account stopped being able to be logged into, then my card stopped working, that was around June 1st.... so almost 2 months ago, and they have escalated it but no one answers, nothing is happening and i cant use the service i am still having to pay for.... so now i will do what i never do and leave a review cause people need to know this is how these cases are treated. When it works It works, a bit clunky sometimes and a bit meh customer service sometimes but usually its been good in the year+ i have used it, but i wouldn't rely on it and i wouldn't expect anything from their service team. They dont even answer the email thread unless i contact customer service on a new thread. If i reply they wont even answer in a week before i give up and start a new thread... save your money and save urself the hassle ### 1/5 — Terrible *2026-07-22, version 5.50.0* The app is terrible. I requested support but haven't received a response in nearly a week. I'm giving it a 1-star rating because it's so bad. ### 1/5 — App will not verify your age *2026-07-14, version 5.49.0* I put my details in to the app while signing up and used my drivers license to prove my age (I’m 28) yet the AI denied it and told me to contact the support, so I did. I sent the support a picture of both my drivers license and passport and they still told me they still couldn’t verify my age ### 1/5 — Awful service!!! *2026-07-05, version 5.47.0* Card got blocked for security reasons, which I completely understand BUT getting no response from support to unblock for over 1 month. Complaint wasn’t taken seriously and just said we’ll get back to you… No offer of a refund for a subscription I couldn’t use! Stay clear!! ## Most praised reviews (10 highest-rated) ### 5/5 — Garmin must have ! *2026-08-15, version 5.53.0* After moving from an Apple Watch to a Garmin really missed Apple Pay, and the Garmin equivalent has very limited uk functionality. With Curve it works perfectly, accepts all main Uk cards 👍 ### 5/5 — Why wouldn't you 🤷🏼‍♂️ *2026-08-12, version 5.53.0* Such a useful card and couple of times a year I have a nice meal out with my wife using the cash back rewards. Anti-embarrassment is a great feature that I think is possibly unique. They sold out to Lloyds and I got stiffed on my crowd funding investment, but I forgive that, on balance. ### 5/5 — Great service *2026-08-10, version 5.52.0* Thanks ### 5/5 — On point *2026-08-08, version 5.52.0* Been using for some time now, and could no longer live without it. Works perfectly with my astari ring ### 5/5 — Easy and Helpful *2026-08-05, version 5.52.0* I really like using my Curve app. The rewards are clear and quick and I use them for treats. They do exceed what I pay for the service because I use the card in those places I shop most. ### 5/5 — Very happy *2026-07-10, version 5.48.0* Curve works seamlessly with my Astari ring. The ability to point it to any one of my cards is really useful. ### 5/5 — Greatest *2026-07-10, version 5.48.0* Very convenient, accessible and acceptable. ### 5/5 — Curve *2026-02-20, version 5.27.0* So easy to set up and easy to connect to payment ring CNICK and works like a dream. Love it ### 5/5 — Fantastic *2026-01-15, version 5.22.0* I have used curve for over 8 years and it simplifies everything and allows me to use non supported cards with my Garmon watch ### 5/5 — Please fix widget *2025-12-13, version 5.20.0* Widget broken with iOS clear app icons - doesn’t show the card just white and blank. Please fix. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*