# Customer App - Zoho Assist — Live Screen Sharing & Support

> Remote screen sharing and live support application for customers. (iPhone/iPad app by Zoho Corporation.)

- Source: https://appshunter.io/ios/app/customer-app-zoho-assist/id1277551323 (this page in markdown: same URL + `.md`)
- Developer: [Zoho Corporation](https://appshunter.io/developer/388384807)
- Category: Utilities, Business
- Price: Free
- Rating: 4.10/5 from 3,348 App Store ratings · 444 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 51 MB
- Languages: American English, Arabic, Bulgarian, Dutch, French (France), German (Germany), Hebrew, Italian, Japanese, Kashmiri and 9 more
- Released: 2017-09-20
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/customer-app-zoho-assist/id1277551323/reviews.md

## What is Customer App?

The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician.
1. With the Zoho Assist - Customer app, you can let technicians look at your iPhone remotely. The first thing you need to do is to request your technician for a remote session.
2. The technician will then send you a nine-digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key.
3. You can then share your screens with the technician at the other end.
4. After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications.
5. Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at any time.
6. Additionally, you can configure your iOS device for unattended access by the trusted technician at any time.
7. During an ongoing remote support or unattended access session, technicians and customers can send or receive files of up to 2 GB using the File Transfer option.

Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.

## Key features

- Receive remote support
- Share iPhone screen remotely
- Secure session key entry
- In-app chat communication
- Control screen sharing
- Unattended access configuration
- File transfer up to 2GB

## What do users think of Customer App?

Overall sentiment: negative

**Pros**

- 👍 Patient and helpful support
- ✨ Excellent assistance

**Cons**

- 🚨 Scammers use this app to steal information
- 🔒 Lack of security measures to prevent abuse
- ⚠️ App enables remote access to devices

**Commonly reported bugs**

- App crashes and freezes
- Compatibility issues with older devices

**Most requested features**

- Stronger security measures to prevent misuse
- Clear warnings about potential for abuse

## Recent user reviews (10 of 444)

All indexed reviews: https://appshunter.io/ios/app/customer-app-zoho-assist/id1277551323/reviews.md

### 1/5 — نصب نصب

*2026-07-19, version 1.11*

تلقيت اتصال نصب يطلب تحميل هذا البرنامج ارجوا الحذر واطالب بحذفه من الاستور

### 5/5 — Edmond

*2026-06-30, version 1.10*

Merci

### 5/5 — Mangers

*2026-06-29, version 1.10*

Greatest service

### 1/5 — السعودية

*2026-06-25, version 1.10*

خساره فيكم نجمه كمان

### 1/5 — نصب

*2026-06-16, version 1.9.1*

نصب انتبهوا

### 1/5 — Scam

*2026-06-04, version 1.9.1*

This app is used for scams.

### 1/5 — Constant crashing

*2026-04-24, version 1.9.1*

Wasn’t able to use it during an important call because it constantly crashed. Won’t be using it again.

### 1/5 — DPD Betrug

*2026-04-22, version 1.9.1*

wollten mein Geld

### 1/5 — Scammers use this app to commit fraud

*2026-04-10, version 1.9.1*

Scammers use this app to commit fraud

### 5/5 — Teresa

*2026-04-05, version 1.9*

Thanks for your patience .

## Frequently asked questions about Customer App

### What does the Zoho Assist - Customer app do?

This app allows you to receive remote technical support from a trusted technician. You can share your iPhone screen with them, communicate via chat, and even allow unattended access for ongoing support needs.

### How do I start a remote support session?

First, request a remote session from your technician. They will provide you with a nine-digit session key. Open the Zoho Assist - Customer app and enter this key to initiate the secure connection.

### Is my screen sharing secure?

Yes, sessions are secured with a unique nine-digit session key. You are always in control and can choose to stop or resume screen sharing at any time during the session.

### Can I transfer files during a support session?

Yes, both technicians and customers can send or receive files up to 2 GB during an ongoing remote support or unattended access session using the File Transfer option.

### Is this app free to use?

Based on the provided information, the app is available for free download and use. There are no mentions of in-app purchases or advertisements.

## Version history (last 5 releases)

### 1.11 — 2026-07-16

With this update, the Zoho Assist Customer app brings improved connection stability, more reliable file transfers, and enhanced security for a safer remote support experience.

### 1.10 — 2026-06-24

Zoho Assist now supports enhanced device enrollment via Mobile Device Management (MDM) hosting, offering additional configuration options that give IT admins greater flexibility and control over the enrollment, deployment, and management of unattended devices at scale

### 1.9.1 — 2026-04-07

With this update, enhancements have been made to improve overall reliability and performance.

### 1.9 — 2026-03-23

In this version, we've significantly improved video quality for a smoother and more immersive streaming experience with the updated codec support.

### 1.8 — 2026-02-23

With this update, Zoho Assist supports peer to peer connectivity for remote sessions, enabling faster and more stable connections in varying network conditions.

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## More apps by Zoho Corporation

- [Zoho Docs](https://appshunter.io/ios/app/zoho-docs/id388384804)
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All apps by Zoho Corporation: https://appshunter.io/developer/388384807

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*