# Customer App - Zoho Assist — user reviews > 444 indexed App Store user reviews of Customer App by Zoho Corporation, rated 4.10/5 from 3,348 ratings. - Source: https://appshunter.io/ios/app/customer-app-zoho-assist/id1277551323/reviews - App overview in markdown: https://appshunter.io/ios/app/customer-app-zoho-assist/id1277551323.md - Rating breakdown: 5★ 2,395 · 4★ 170 · 3★ 90 · 2★ 35 · 1★ 658 ## What do users think of Customer App? Overall sentiment: negative **Pros** - 👍 Patient and helpful support - ✨ Excellent assistance **Cons** - 🚨 Scammers use this app to steal information - 🔒 Lack of security measures to prevent abuse - ⚠️ App enables remote access to devices **Commonly reported bugs** - App crashes and freezes - Compatibility issues with older devices **Most requested features** - Stronger security measures to prevent misuse - Clear warnings about potential for abuse ## Newest reviews (15 of 444) ### 1/5 — Terrible *2026-03-24, version 1.9* Scammers use this under guise as assistance; be very careful. Would give negative stars if possible. ### 1/5 — Scam *2026-03-04, version 1.8* Be aware do not download this app ### 1/5 — Vorsicht *2026-03-03* Dieses App wird von bestimmte Personen fürs Betrug verwendet..! Heute ist es mir passiert aber da ich mit Bank Limit habe mehr als 50€ wird von Bestätigung eingeholt wird könnten die mich nicht betrügen…! Vorsicht Vorsicht wer das App herunterladet wird von dem gegenüber komplett Display von Handy Einsicht erlauben…! Und er sieht genau was du in dein Handy eintippst. Einsieht alles **Developer response:** Hi, we're sorry to hear about your negative experience. Zoho Assist is a legitimate remote-support app and isn’t affiliated with any scammers. Unfortunately, scammers sometimes impersonate brands and try to misuse remote tools. Please never install or join a remote session at someone else’s request unless you initiated the support case and trust the party. We also display in-app safety notices. Please review them before accepting or joining any session. We investigate abuse and suspend offending accounts. Report abuse here: https://www.zoho.com/assist/report-a-scam.html ### 1/5 — Used for scams. *2026-02-23, version 1.8* This app is used for scams and for reading OTP. Don’t download and don’t use. ### 1/5 — Indischer Betrüger *2026-02-20* Wegen einem Packet, habe ich den Kundenservice angerufen bei DPD, bin bei diesen indischen Betrüger gelandet, wollten mir auch Geld erstatten. Hatte die App hier auch dadurch runtergeladen. Musste jedoch Gott sei Dank mitten im Gespräch abbrechen, da ich plötzlich eine private Angelegenheit hatte. Erst später habe ich mal nach gesehen was das eigentlich für eine App ist, da wurde mir klar, das ich bei diesen Verbrecher gelandet bin! Wer so viel Energie und Wissen hat, Leute so zu beklauen, findet auch locker einen Job, wo man viel Geld verdienen kann!!! Das ist nur Dummheit, wenn man denkt, dass man dann sowas noch nötig hat. **Developer response:** Hi, sorry for the inconvenience caused. Zoho Assist is a legitimate remote-support app and isn’t affiliated with any scammers. Unfortunately, scammers sometimes impersonate brands and try to misuse remote tools. Please never install or join a remote session at someone else’s request unless you initiated the support case and trust the party. We also display in-app safety notices. Please review them before accepting or joining any session. We investigate abuse and suspend offending accounts. Report abuse here: https://www.zoho.com/assist/report-a-scam.html ### 1/5 — Do Not Use Scammers *2026-02-19, version 1.7.1* Do not us scammers ### 2/5 — Not much *2026-02-19, version 1.7.1* Did not get the impression the technical staff were interested in doing anything but getting access to my devices - with the message that the App was recording/capturing every keystroke from some off shore cubicle vile. At one point one technician even tried to back door my employment laptop. This APP and its personnel are after as much as they can gather from any device access is allowed. This is a scam and should be reported to authorities. After many sessions over several days with personnel for router issues the support was never able to successfully able to fix the problem and some of the technical team were outright to steal data from the personal devices to the extent possible - BEWARE!! ### 1/5 — Used by scammers. BEWARE *2026-02-13, version 1.7.1* So many people have been told to use this app to be scammed. Be warned. ### 1/5 — Scam *2026-01-31, version 1.7* This was used to scam me out of over $700 someone report this app this cannot be legal. ### 1/5 — Scam to get into Amazon Account *2026-01-22, version 1.7* I was scammed today by someone asking me to download this app who then had access to my Amazon account, banking app and other personal details. I was unable to record the session number but this cannot continue so be warned. ### 1/5 — Used by scammers pretending to be virgin media tech team *2026-01-13, version 1.7* Just an FYI this app was requested by scammers to download and ‘fix’ a broadband issue, I then reported this issue to virgin media and said this was a scam. Just be aware. ### 1/5 — No customer service *2026-01-05, version 1.7* This is awful that you list a customer service number but they don’t work!! ### 1/5 — SCAMMER ALERT *2025-12-18, version 1.6* THIS APP IS USED BY SCAMMERS!!!!!! ### 1/5 — Achtung Betrüger *2025-12-12, version 1.6* Ich wurde über diese App abgezogen von über 500 Euro bitte niemanden vertrauen ### 1/5 — scamming immigrants *2025-12-10, version 1.6* buncha scammers i’ll kill them ## Most critical reviews (10 lowest-rated) ### 1/5 — نصب نصب *2026-07-19, version 1.11* تلقيت اتصال نصب يطلب تحميل هذا البرنامج ارجوا الحذر واطالب بحذفه من الاستور ### 1/5 — السعودية *2026-06-25, version 1.10* خساره فيكم نجمه كمان ### 1/5 — نصب *2026-06-16, version 1.9.1* نصب انتبهوا ### 1/5 — Scam *2026-06-04, version 1.9.1* This app is used for scams. ### 1/5 — Constant crashing *2026-04-24, version 1.9.1* Wasn’t able to use it during an important call because it constantly crashed. Won’t be using it again. ### 1/5 — DPD Betrug *2026-04-22, version 1.9.1* wollten mein Geld ### 1/5 — Scammers use this app to commit fraud *2026-04-10, version 1.9.1* Scammers use this app to commit fraud ### 1/5 — Scam *2026-04-03, version 1.9* Scam ### 1/5 — Scammers used this on me *2026-04-01, version 1.9* Scammers used this on me pretending to be PayPal ### 1/5 — Scam call tried to make me share my bank cards تحملو تنزلون البرنامج هاي حراميه *2026-04-01, version 1.9* someone used this app to scam me ## Most praised reviews (10 highest-rated) ### 5/5 — Edmond *2026-06-30, version 1.10* Merci ### 5/5 — Mangers *2026-06-29, version 1.10* Greatest service ### 5/5 — Teresa *2026-04-05, version 1.9* Thanks for your patience . ### 5/5 — ديرو بالكم لا تنزلونه *2026-02-18, version 1.7.1* يستخدمونه الزلمات بالبوق والنصب والاحتيال ### 5/5 — Brilliant, extremely useful *2026-02-07, version 1.7.1* As a digital marketer often we need to assist our clients to set up applications. This application is invaluable to our services. It’s utilised to guide clients through applications directly on their phone. It abides by all of security protocols by alerting the user at every step. As to what they are about to engage with including steps to say close applications that you don’t want viewed… Every session is secure and cannot be used again. Only allow the application to function if you know who the person is naturally this is just a general modern security protocols. ### 5/5 — Atención *2025-10-31, version 1.5.13* Muy profesional ### 5/5 — Apple helped me, Dave *2025-09-26, version 1.5.11* Dave was very helpful, and getting me caught up on what was going on on my Apple account. I’m doing exactly what he told me to do he was great ### 5/5 — Connect *2025-08-26, version 1.5.10* Amazing,patient of a saint,thank you 😁 ### 5/5 — Very helpful *2025-08-11, version 1.5.9* Excellent ### 5/5 — Outstanding *2025-08-07, version 1.5.9* Deeply appreciated the assistance --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*