# CutLabX — user reviews

> 13 indexed App Store user reviews of CutLabX by Dongguan Xinjia Laser Technology Co., Ltd, rated 1.90/5 from 15 ratings.

- Source: https://appshunter.io/ios/app/cutlabx/id6468648065/reviews
- App overview in markdown: https://appshunter.io/ios/app/cutlabx/id6468648065.md
- Rating breakdown: 5★ 2 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 10

## Most critical reviews (10 lowest-rated)

### 1/5 — Was my go to software until last month.

*2026-08-04*

I used this software as it was super easy to use, but ever since last month, the software disconnects mid way into loading preparing to engrave. There is ABSOLUTELY no way around this. I am being forced to use another program. It is something that has to do with the software to engraver because the phone app works fine. I would highly suggest AGAINST this software… I really wish they would fix it. I have sent several emails and reports of the crash. No response back.

### 1/5 — This app does not work

*2026-05-23*

The app does not work and I cannot use the machine. It consistently crashes, even after installing and reinstalling several times. Have to return the machine.

### 1/5 — Big downside

*2025-10-30*

Maybe I’m just not understanding how to use the app, but I have to have it linked up to my laser engraver just to create new things for later which means if you come up with a new idea and you’re not at home to link to your engraver/cutter you can’t do anything at all

### 1/5 — Couldn't even get it to install

*2025-08-31*

My Mac blocked installation of the driver and said something from the developer needed to be updated. The app could not see my laser engraver. Total waste of time. Uninstalling.

### 1/5 — Image Error

*2025-04-24*

Since the most recent update, 6 days ago. The app will not display the image after uploading from the gallery. It doesn’t matter if the image is cropped or left in its original format. I hope this will be corrected and patched since I cannot engrave or cut anything due to this bug/glitch.

### 1/5 — Having problems with the software

*2025-04-20*

iPhone won’t connect with my ip address. Whole purchase is useless without it.

### 1/5 — Puzzle cuts

*2025-01-07*

The puzzles won’t do the cuts past page two if there is more than two pages please help me

### 1/5 — Absolute junk

*2023-12-05*

Can’t register, clicking an icon *might do something minutes later if I don’t give up waiting for it.

### 2/5 — Stopped working

*2026-09-01*

The app stopped working and gone dead slow after the software update

### 2/5 — Buggy

*2026-02-13*

First, you can only use this if it is connected to your machine, which makes it difficult to use and create.  Next the design will randomly jump half way across the screen so that only half your design is visible. There are very few design tools in the app. It’s free and it does work with my engraver, but to do any design you need another app then transfer it to thi app for printing.

## Most praised reviews (3 highest-rated)

### 5/5 — Update: Crashes (with out of the box TypeB cable) and stops during engraving

*2026-08-25*

Update:

Connected via WIFI to the Laser, the job went through no problem. Upgraded the TypeB cable that came with the laser to a premium one that handles more Data throughput transfer from Amazon and also helped allow the engraving jobs to finish without hiccups.

Original:

Cutlabx laser engraving software keeps on crashing on MacOS during very simple laser engraving tasks.

### 5/5 — Super!

*2026-07-15*

I see someone posted a one star? Crazy. I have been using Lightburn, and this is free and seems to be working perfectly fine. The interface is very someplace, and there is nothing wrong with that.

I see there are in-app purchases? Havent seen any yet… Will update if it becomes clear that $$ is needed

### 4/5 — Needs a Save option for IOS

*2025-06-23*

Exactly what the title says. Annoying having to recreate the same creation instead of just being able to choose from a saved option. Most of the options work well. Somewhat glitchy at times. Not sure if it’s because of the machine or the app.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*