# CVS Caremark — user reviews > 233 indexed App Store user reviews of CVS Caremark by CVS Caremark, rated 4.40/5 from 47,076 ratings. - Source: https://appshunter.io/ios/app/cvs-caremark/id382300394/reviews - App overview in markdown: https://appshunter.io/ios/app/cvs-caremark/id382300394.md - Rating breakdown: 5★ 34,667 · 4★ 5,612 · 3★ 1,965 · 2★ 1,094 · 1★ 3,738 ## What do users think of CVS Caremark? Overall sentiment: negative **Pros** - 🚀 Fast mail order service - 💡 Convenient auto-refill feature - 👍 Helpful and friendly customer service - 🚀 Efficient prescription management **Cons** - 🐛 Inconsistent and unreliable app performance - 🤯 Confusing and unintuitive user interface - 🤬 Difficulty reaching customer support - 🤕 Incorrect prescription information and status updates - 🤦‍♂️ Inability to update personal/payment information through app **Commonly reported bugs** - Frequent app crashes and freezes - Inaccurate prescription status and availability information - Inability to log in or access account features - Compatibility issues with newer devices and operating systems **Most requested features** - Streamlined prescription refill and renewal process - Improved app navigation and information display - Seamless integration between app and website - Ability to manage multiple user profiles/dependents ## Newest reviews (18 of 233) ### 2/5 — Crashes *2026-08-03, version 5.76* App constantly crashes ### 4/5 — Blue? Really? *2026-07-28, version 5.75* Every Caremark/CVS logo in the world is bright red…except this app. I consistently overlook it while searching, only to realize that my brain automatically looked for red. You’ve built a brand reputation which inspires mistakes like that. Why in the world would the app designed choose a blue icon? ### 2/5 — Not user friendly *2026-06-19, version 5.74* My employer switched from Express Scripts to CVS Caremark this year. This app and the CVS Health app do not communicate very well. I previously use CVS as a backup for a quick prescriptions that I wouldn’t be taking long. Both providers are refilling prescriptions at the same time. ### 2/5 — UGH! *2026-06-17, version 5.74* You guys need to let the user be able to screenshot. I have a doctor that needs to complete message the pharmacy said and wasn’t able to do so because of the privacy screen that shows up when doing so. This can’t be a HIPPA violation because it’s MY information. Only I can access because is accessible with MY facial recognition only. Please change this! ### 1/5 — -1 is more like it *2026-05-26, version 5.73* I don’t know which is worse the app or the provider. CVS forces you to use them for prescriptions and they refuse to fulfill in a timely manner. ### 1/5 — Prescription refills *2026-05-22, version 5.30* Absolutely none of your apps, calls or texts work! Please please please fix your recorded call in. It doesn’t take 30 to 45 seconds for anyone to answer a question. Also when invited to say the name of my prescription for refill i am answered with “I can’t answer that question.” They never hear me. Every single time I am forced to ask to speak to someone and call the pharmacy and leave a message. Certainly you know you need to fix this. ### 1/5 — Worthless *2026-05-22, version 5.73* What a junk app. You have to login and then it send you a text or email, but the choice to select email doesn’t work. And if you choose to have a code texted to you, the text never arrives. Luckily can still get information off the webpage without using the app. ### 1/5 — Limited functionality *2026-05-20, version 5.73* Had to transfer prescriptions from another service to CVS because work benefits changed. The app only provides very basic information at first look. ALL prescription info should be visible when looking at the list of prescriptions, not just the mane of the medication. It should show dosage, frequency, amount of pills per, cost to refill, etc. instead you have to drill down or look it up in a web browser because the information simply isn’t available in the app. Can’t even price a medication. The app is mostly useless to anyone that needs to do more that place a refill order. ### 1/5 — No a good app *2026-05-04, version 5.73* Not a good app. Does not deliver on time. Not very user friendly. Express scripts is much easier and faster. ### 1/5 — Don’t believe the reviews *2026-04-24, version 5.73* There is no world where real people are giving this app 5 stars. It’s basically a website port that doesn’t work. ### 1/5 — I hate this app *2026-04-24, version 5.73* So many times it gives the wrong or misleading information on prescriptions. From being stuck or stating it’s being “prepared” when it actually is not. I loathe that I have to use CVS and this app makes it even worse. ### 1/5 — Needs bill pay *2026-04-19, version 5.72* The app needs a way to pay your bill (with apple pay) in the app itself. ### 1/5 — Trash *2026-04-14, version 5.72* If apps could have a new name…this would be called “Trash.” ### 1/5 — Don’t waste your time *2026-04-07, version 5.72* Terrible app. Can’t login, can’t change password ### 1/5 — CVS Caremark worst *2026-04-01, version 5.72* This has got to be one of the worst apps I have ever used. Facial rec never works and now does not even recognize my email they use to contact me and pester me on. Zero stars for me. Even when it was it is bottom of the barrel. ### 1/5 — Does not support iPad native format *2026-03-31, version 5.72* Will not use this app until it fully supports iPad. Looking at an iPhone screen on an iPad screen is ridiculous. ### 2/5 — App crashes *2026-03-27, version 5.72* This app really is a bag of sheet. It ask you to confirm it’s you by sending a code to your phone or email. The phone IT never sends the code…and the email option won’t even let me click it. It’s amazing the little things this app has failed to correct. It’s basic functionality. ### 1/5 — Unable to get security code *2026-03-14, version 5.71* Just downloaded the app to try. I think it will be more convenient for me. However, I can’t even sign in. I tried to get the security code from my email several times but none of them been sent to me. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unusable *2026-08-20, version 5.77* This app literally does not work for basic functions. When it does work, it’s slow and errors out repeatedly. I’m currently unable to checkout my cart. ### 1/5 — Worthless *2026-08-03, version 5.76* App crashes as soon as you try to sign in. Back door through register option. no Apple Pay and the ad a payment section does not recognize auto inputs, you have to enter every single letter and item. Table stakes people. ### 1/5 — Buggy *2026-08-03, version 5.76* The CVS experience in general keeps getting worse. Today I couldn’t even get into the app. It crashed instantly every time I tried to open it. I had to go to the website to request refills. ### 1/5 — Crashing *2026-08-03, version 5.76* App crashes when you log in. iOS 26.5.2. ### 1/5 — Trash *2026-08-03, version 5.76* This app hasn’t worked in months. I keep having to delete and reinstall but now that doesn’t work either. It just closes as soon as I open it. ### 1/5 — Clunky and fails often *2026-07-23, version 5.74* I don’t understand how they can be such a huge company and not be able to produce a good app that just works, doesn’t log you out all the time, and doesn’t have to reload everything every time you click something. ### 1/5 — Terrible *2026-07-19, version 5.74* Everything about Caremark is terrible. The app, the coverage , everything. ### 1/5 — Horrible *2026-06-13, version 5.74* I’d rather get punched in the face than go through the login process one more time. Enough is enough. Remember me you cowards. ### 1/5 — Screwed *2026-06-07, version 5.74* If you are downloading this app then you must have the worse insurance as well. Order will not be fulfilled and app is horrible. Paid for a script and still waiting for it to arrive a year later. ### 1/5 — Terrible *2026-06-05, version 5.74* Godawful webapp that is as slow as it is broken ## Most praised reviews (10 highest-rated) ### 5/5 — Homemaker *2026-06-02, version 5.74* Helping all the time ### 5/5 — CVS Health *2026-05-28, version 5.74* Best delivery! ### 5/5 — Info missing , pages empty or refills and my meds. Been down for a week or more. Needs to be fixed. *2025-03-18, version 5.48* I’m ### 5/5 — App wont update *2025-03-12, version 5.48* I am so disappointed that mycaremark CVS App wont download! I pay monthly for my caremark but can't use the app, does that makes sense sense? ### 5/5 — Wife’s prescriptions *2024-12-05, version 5.45* CVSCaremark app does not recognize my wife’s prescriptions from her IPhone She has to call in and get her prescriptions refilled ### 5/5 — Update *2024-12-04, version 5.44* The update this week now has me unable access the app. Please fix Thank you for the repair. All is good now!!! ### 5/5 — Excellent Service! *2020-09-22, version 4.69* I have been so pleased with their USPS mail service! They are my lifeline to receiving all my medications and their staff have been extremely helpful regarding all my handicapped needs. I rely on them for everything concerning my health and hygiene. Thanks to all of your caring employees. We need your services to us immensely especially during this difficult time of COVID-19. All my best to all of you and stay safe. ### 5/5 — 15+ years *2020-05-28, version 4.66* My family and I have been regular customers here for 15+ years! We have had great consistent service with the pharmacists, Samantha and Terry. We miss them now that Terry retired and Samantha is working somewhere else! Thank goodness you haven’t lost Claudia, the Pharmacy Tech!!! Our family relies on the familiarity of the staff! I am sure we will adapt to all the changes and we look forward to the continued support, assistance and kind professionalism Claudia has given throughout all these years! Soon we will get to know all the new employees and they will get to know us! Thank you for taking such good care of us Senior Citizens and the generations who appreciate the loyalty of regular customers! ### 5/5 — Quick Refill is awesome! *2019-12-31, version 4.63* What a great feature. You don’t have to sign in. Just be able to provide your prescription number and date of birth. If you need more than one prescription refilled the system will show you what prescriptions are available for reordering. You just check it off. So you only need one of your prescription numbers to be able to renew all your prescriptions. It’s really a wonderful design. Thank you!!! ### 5/5 — I Like This Ap *2019-10-16* This ap makes it very easy to refill and renew my prescriptions on time. It is very helpful to receive a text saying a prescription is ready to refill or renew and all I have to do is type “YES” to initiate the refill to be sent to me or renewal request to be sent to my doctor. I love the fact that I don’t need to go to the drug store and wait for a prescription to be filled (unless needed immediately). All of my prescriptions taken regularly are sent to me by mail and are less expensive than buying at a drug store. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*