# CVS Health — user reviews > 6,063 indexed App Store user reviews of CVS Health by CVS Pharmacy, rated 4.70/5 from 1,633,832 ratings. - Source: https://appshunter.io/ios/app/cvs-health/id395545555/reviews - App overview in markdown: https://appshunter.io/ios/app/cvs-health/id395545555.md - Rating breakdown: 5★ 1,383,463 · 4★ 128,945 · 3★ 42,864 · 2★ 21,893 · 1★ 56,667 ## What do users think of CVS Health? Overall sentiment: neutral **Pros** - 🚀 Convenient features - 💰 Good deals and savings - 🏥 Helpful pharmacy staff - 🌟 Overall positive experience **Cons** - 🐛 App bugs and glitches - 🤖 Confusing and unintuitive app - 📞 Poor customer service and support - 🔍 Difficulty finding and applying coupons **Commonly reported bugs** - Prescription refill issues - Inconsistent order status updates - Payment and delivery problems - Syncing issues between app and pharmacy **Most requested features** - Ability to cancel online orders - Streamlined prescription management - Automatic coupon application - Better integration between app and stores ## Newest reviews (18 of 6,063) ### 4/5 — App *2026-08-14, version 26.8.20* App is very helpful ### 3/5 — Refills *2026-08-14, version 26.8.21* Easy ### 4/5 — App *2026-08-14, version 26.8.21* Good ### 5/5 — Love this app *2026-08-14, version 26.8.20* Super easy and convenient. I love CVS ### 5/5 — TGray *2026-08-14, version 26.8.20* The staff at CVS Rocklin Commons is always so very professional and helpful. The app makes managing my RXs so easy too! ### 5/5 — What a wonderful idea *2026-08-14, version 26.8.20* This is an excellent idea, exercise and health and wellness tips at your fingertips!! ### 5/5 — Great break *2026-08-14, version 26.8.21* The break that it teaches you is amazing!! ### 2/5 — Annoyed *2026-08-14, version 26.8.20* I had a virtual appointment with a provider to discuss GLP-1’s. She stated my insurance need a prior authorization for this medication and then continue to assure me that she would start the prior authorization today and would hear back from her shortly. Well, it’s been about a month now and I still haven’t heard anything from her even after calling multiple times. For some reason, I am never able to actually get in touch with HER.. I never speak to her. It’s always someone else which is very strange to me and shows me very poor etiquette. When I finally did to speak to someone who was of course not the provider I had an appointment with they assured me that the prior authorization was started and they will let me know what happens. Again, one month later absolutely nothing. So I check with my insurance and they told me that they never filed or completed anything for prior authorization. I just find this horrible practice and clearly some providers are definitely in the wrong line of work. I worked as a medical assistant for about 20 years and every single day I did tons of prior authorizations. I never let anything slip.. if CVS is planning to continue along with this telehealth, they better get their practices and check. This just very unfair for a patient. You can do much better, CVS and and hopefully the provider I saw can do much better as well and try to care more about her patients… otherwise this is going to be a very long and miserable career she has chosen because let me tell you..she’s going to have A LOT of miserable patients and she will soon learn that this is clearly not the type of work she should be doing.because in ### 5/5 — Outstanding staff *2026-08-14, version 26.8.21* Well co-ordinated, professional, and courteous staff ### 5/5 — Birthday Banner Success *2026-08-14, version 26.8.21* I just placed an order for my daughter’s 17th birthday in less than 5 minutes today. I’ll be able to pick up her gorgeous banner tomorrow! Couldn’t be happier, thanks CVS!! ### 5/5 — Love CVS *2026-08-14, version 26.8.20* I’m always shopping at CVS. Great store, great selection, great prices, excellent employees ### 5/5 — The best *2026-08-14, version 26.8.21* These are hard working healthcare professionals. ### 5/5 — Great EASY option *2026-08-14, version 26.8.21* Wonderful option for prescription renewals! ### 5/5 — Compra *2026-08-14, version 26.8.21* Fácil de hacer la orden ### 5/5 — All the people at the Pharmacy *2026-08-14, version 26.8.21* They’re amazing I don’t know what to say but they’re always so kind and glad the way to help you like being Home where are there and their knowledge is passed any other Pharmacy I’ve been to so grateful for everybody thank you ### 5/5 — Easy to use *2026-08-14, version 26.8.21* CVS app is easy to use and shopping is easy to. Get my prescriptions and more . Rewards are nice too. ### 5/5 — CVS App *2026-08-14, version 26.8.20* This app is user friendly and convenient. ### 5/5 — On time *2026-08-14, version 26.8.21* Always gets calls on time ## Most critical reviews (10 lowest-rated) ### 1/5 — Very Slow & Bad UI *2026-08-14, version 26.8.21* The app is handy, but super slow. Slow to load and use. The interface is clunky and you can't read the toolbar icons. ### 1/5 — Auto *2026-08-14, version 26.8.20* Again I have an order that I didn’t place. And another order coming through mail order service that I ordered to pick up at the pharmacy. This is such a disorganized system I am considering using another pharmacy ### 1/5 — Refill *2026-08-13, version 26.8.21* It says action need taken that’s extremely vague ### 1/5 — Pharmacy is fine *2026-08-13, version 26.8.21* The ai people you age to talk to and the app are awful ### 1/5 — Sucks *2026-08-13, version 26.8.21* I’m always being treated like dirt by all of the employees in my Shasta CVS . Especially from the one pharmacist Joseph. So rude for no reason. I’m always feeling uncomfortable even calling trying to get my meds filled ### 1/5 — 2FA not working *2026-08-13, version 26.8.21* 2FA for Rx not sending code, so can’t use app for Rx. ### 1/5 — App Sucks *2026-08-13, version 26.8.21* I wanted to give it zero starts. I've tried to use this app for over 2 years, it's worked a couple times out of at least 60 when trying to click on their texted link that CVS sends to ME advising ME of info regarding refills. CVS initiates the text, sends me to access their app and it says there are no meds filled in the past 24 months. Leave me alone! Let me call the store, be put on hold so the voicemail recording can tell me the pharmacy manager will return my call - and does after a couple days. ### 1/5 — Technical Difficulties *2026-08-13, version 26.8.21* For the past two weeks I have tried to go on my CVS app. It won’t let me log on. Did I miss an email somewhere stating what is wrong? I deleted it completely at one point to try to then put it back up. Nothing Still technical difficulties try back later… ### 1/5 — Rw *2026-08-08, version 26.8.20* App sucks ### 1/5 — App sucks *2026-08-08, version 26.8.20* Added my family to manage their prescriptions and can’t see any of them! ## Most praised reviews (10 highest-rated) ### 5/5 — NY Customer *2026-08-14, version 26.8.20* The CVS is so easy to use! I’m not very tech-savvy! ### 5/5 — Denise Civitella *2026-08-14, version 26.8.21* Very happy with the service they always call back when they say they will and they always refill prescriptions quickly! ### 5/5 — My CVS *2026-08-14, version 26.8.21* Awesome!! 😎❤️ ### 5/5 — CVS Pharmacy *2026-08-14, version 26.8.21* Great prices and friendly staff ### 5/5 — The best! *2026-08-14, version 26.8.20* Love my CVS pharmacy on STELZER Rd Columbus! Staff are consistently kind, patient, helpful and professional. ### 5/5 — The Best! *2026-08-14, version 26.8.21* Always have our medications ready when needed! ### 5/5 — Love the app *2026-08-14, version 26.8.21* A lot of deals and so many savings! ### 5/5 — Incredible Savings; available items. *2026-08-14, version 26.8.21* This location always has everything I need and at just the right price. ### 5/5 — Good service! *2026-08-14, version 26.8.20* They do good and honest work under extreme pressure. Please be patient and know what to expect. ### 5/5 — I mean *2026-08-14, version 26.8.20* CVS is the best in the west --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*