# CVS Specialty — user reviews > 120 indexed App Store user reviews of CVS Specialty by CVS Pharmacy, rated 4.44/5 from 1,895 ratings. - Source: https://appshunter.io/ios/app/cvs-specialty/id944362852/reviews - App overview in markdown: https://appshunter.io/ios/app/cvs-specialty/id944362852.md - Rating breakdown: 5★ 1,419 · 4★ 234 · 3★ 46 · 2★ 28 · 1★ 155 ## What do users think of CVS Specialty? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient refill process - 🚀 Helpful reminders - 🚀 Fast delivery - 👍 Knowledgeable customer service - 👍 Reliable communication **Cons** - 🐛 App crashes and freezes - 🐛 Login issues - 🐛 Unreliable order tracking - 🐛 Inability to update account information - 🐛 Inconsistent user experience - 🔍 Lack of key features (e.g. order history, payment options) **Commonly reported bugs** - Frequent loading issues - Inability to refill prescriptions - Disappearing order buttons - Inconsistent behavior across iOS and Android **Most requested features** - Ability to add supplementary items to orders - Improved in-app order management - Seamless integration with regular CVS app - Persistent login and order history - Enhanced notification system ## Newest reviews (18 of 120) ### 1/5 — Unhappy *2026-03-10, version 2.81* The app doesn’t allow me to refill my prescription on time. This happens every month. ### 3/5 — Orders don’t show *2026-02-09, version 2.80* Everytime I go to check my orders it always say no orders and I have to keep on closing the app and trying to reload it and see if it will show my orders. I understand sometimes you can’t see orders that was just placed but I also can never see the orders placed it the past it’s always completely blank and I have to keep closing and reloading the app til it decides to work. ### 1/5 — No way to message *2026-01-04, version 2.80* I just started using this app. I orders my specialty medicine through CVS and didn’t go through the specialty app. Now I can’t order the sharps container or alcohol swabs because the medicine wasn’t ordered through the same app. CVS should be CVS and there is no place to message for support. ### 1/5 — Need fix *2025-10-31, version 2.80* Cant login to my pharmacy the app automatically closes every time this happened after update ### 2/5 — Inconsistent Log In *2025-08-20, version 2.77* App logs out after at most 4 minutes of use, even if you're in the middle of a support chat. ### 3/5 — Order status missing *2025-08-08, version 2.76* Since the last update there’s no way to see current order status. Needs to be added back in. ### 3/5 — Recent Update Reduced Features *2025-07-31, version 2.76* I mainly use this app to track the progress of my shipments and to get the tracking number following shipment. Since my last refill a month ago, the orders button now disappears as soon as I log in. Very annoying. There also seem to be fewer options than there were before, however I never used the other features, so I can’t say what’s missing with confidence. ### 3/5 — Semi inconvenient *2025-07-28, version 2.76* I sign in with Face ID. I try to view my prescription order….it makes me sign in again…….. And takes forever to load!!!!! 🫩 App should run smoother and more seamless please and no signing in after clicking something. I am too tired to type or think 🫩 ### 1/5 — Terrible app *2025-05-22, version 2.73* I have downloaded and updated this app multiple times and it still will not work. Tech support has also tried to help. It would be nice to have the app work and make refilling my prescription easier. ### 1/5 — Delivery of prescription *2025-04-22, version 2.70* I have been trying to get my prescriptions delivered. I’m very Handicapped and I can’t travel to cvs even though it’s an hour from my house. I tried the online app which will not let me in. I just need my meds, which are not narcatics, just my inhalers for copd and asthma.😞 ### 1/5 — Can’t refill, says loading…. *2025-04-19, version 2.70* I haven’t been able to refill my prescription on this app in about a year, every time I tap refill it just says loading and never loads. Same for viewing my refill history. ### 1/5 — Refilling *2025-04-06, version 2.70* I can not nor have I ever been able to refill my prescriptions, I hate having to call every month…..its so inconvenient. ### 1/5 — Fix the app *2025-02-21, version 2.68* Was using the app to refill prescription which was easy, last couple of times can’t use the app won’t load having to call customer service which takes longer and have to make time to speak them while at work would love to have app working much more convenient ### 1/5 — Please work out the bugs/ app is broken! *2025-02-12, version 2.67* I was able to refill my prescription one time only— now it doesn’t show up at all, either here on the app nor on the website, which means that I have to call in to customer service each time I need a refill.. which takes a fair bit of time more than (that one time) on the app did. In turn, that means I am usually late in refilling my rx, thinking I might get lucky with the app on a different day, and generally avoiding unpleasant phone calls. Please make this app functional! Thanks in advance :) ### 2/5 — Missing meds because CVS won’t update to new insurance *2025-02-11, version 2.67* I’ve been submitted my new insurance info to CVS multiple times, but they still have not shipped my medication ### 1/5 — Needs Improvement *2025-02-09, version 2.67* This is the third month in a row this app has not allowed me to refill my medication. It says loading but never loads anything. This can be a very useful app and very convenient if it can be fixed. ### 1/5 — Don’t bother with this App. *2025-02-08, version 2.67* It does not always sync with account in my experience. You’re better off using website or phone. ### 1/5 — Can’t Make Payment *2025-02-06, version 2.67* The CVS SPECIALTY IT department needs to maintain this app. There is no place to enter your credit number to make a payment. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to log in *2026-08-26, version 2.81* Never got it working. ### 1/5 — Realllllly bad app *2026-08-12, version 2.81* App is extremely suck that never ever works and user is unable to sign in. It keeps saying “too many unsuccessful attempts” even it is my first attempt. Then it ends up with “technical difficulties”. ### 1/5 — It’s CVS of course it doesn’t work correctly *2026-07-28, version 2.81* This app is junk. I can’t even get signed in and have to use the website instead. I expect nothing more from CVS. It’s all about profit and not caring about the customer experience. ### 1/5 — Can’t login *2026-07-15, version 2.81* CVS Specialty went passwordless, but apparently nobody told the app developer… ### 1/5 — A Clunky Experience; Express Scripts App Far Better *2026-05-23, version 2.81* The CVS Specialty app offers a clunky user experience. (I’m using it on a current-model iPhone with the latest software.) Here are my main criticisms: (1) A large pop-up from the bottom (“Improving your site experience”) keeps appearing every time I switch a page within the app; annoying! Make it appear only once! (2) A large pop-up from the top, prompting me to take a survey, also keeps appearing; also annoying! (3) When the app opens, it’s always in the “signed out” state, and I have to take the extra step of signing in. This is easy enough to do with Face ID, but it’s dumb; auto-sign-in with Face ID should happen automatically when I open the app. (4) The Yes/No pop-up asking me to confirm that I want to leave a page is also dumb. If I hit the app’s back arrow to leave a page, just let me leave it without the extra step. CVS could take a lesson from Express Scripts; the Express Scripts app works much more smoothly and is far better designed. Unfortunately, I’m stuck with CVS now as my plan’s pharmacy benefit manager. ### 1/5 — Impossible to Login *2026-04-30, version 2.81* It is impossible to login to this app. It asks for a username and password. But, CVS Specialty no longer uses usernames and passwords. They use MFA to log you in now. Therefore, whenever you attempt to login, you’re told “too many unsuccessful attempts” and your account needs to be unlocked. Go through the process of “unlocking” the account and changing the password. Go to log back in, guess what? “Too many unsuccessful attempts” and your account needs to be unlocked. It is literally not possible to login to this app. App is completely useless. ### 1/5 — not working *2026-04-15, version 2.81* I have updated my account several times contacted Customer Service several times. The website finally works, but the app is not functioning whatsoever. It keeps telling me that my account is locked and I cannot access it, but I can access it online. So frustrating. I've been going around in circles all morning trying to get this operating and it's still not working so I deleted the app because it's garbage. ### 1/5 — Terrible Security *2026-04-08, version 2.81* This app is so locked down. It’s impossible to login regularly. Every time I try to login I have to change my password because it won’t accept the password even though I know I’m entering the right one. And it’s nearly impossible to do if you use a password manager it will not accept what you’re doing. I need to fix this because it’s such an important app. ### 1/5 — You cannot turn notifications off... *2026-03-27, version 2.81* Even if you go into "settings" on your iPhone. Very annoying especially if you have a bill that you owe (guess what? The company never did "benefit verification" on my co-insurances which subsequently lead to a bill showing up). Abt to delete this app and switch pharmacy because of this insidious tactic to subvert my turning the notifications OFF. So annoying to get these messages almost everyday ### 1/5 — Fix the app *2026-03-26, version 2.81* The app takes way too long to load especially when trying to fill a specialty order ## Most praised reviews (10 highest-rated) ### 5/5 — Recommend *2026-03-06, version 2.81* A great place to get special meds not at normal pharmacies ### 5/5 — CVS Specialty Pharmacy App *2025-02-22, version 2.68* Love this app! It makes reordering my specialty medication soooo much faster & easier. Love the fact that any questions I have are just a click away & are quickly answered by a skilled nurse or pharmacist. ### 5/5 — Excellent App *2022-08-01, version 2.44* The app is great in all aspects, with great communication between the pharmacist, doctors, customer care and patient. ### 5/5 — Great app *2022-07-05, version 2.44* Someone else wrote a review praising this app and CVS Specialty Pharmacy’s customer service, and I thought it must have been me because my experience is exactly the same. I wish the CVS Specialty customer service people could handle every issue I have (looking at you, AT&T). They are so knowledgeable and courteous and are always able to resolve my questions promptly. Refilling my daughter’s specialty prescription on the app is easy, and I also appreciate their reminder feature. ### 5/5 — Great app *2022-06-06, version 2.42* The app works wonderfully and the staff at CVS/SPECIALTY contacted me to ask if I had any questions and talk about dosage and probable side effects. A fantastic service which I was grateful for at such a stressful time. ### 5/5 — Five stars *2022-02-05, version 2.39* Not sure this showed 5 stars. If it didn’t, I meant 5. I’d give you 10 if I could! Thanks for making life a little easier. ### 5/5 — Quick and easy! *2021-04-21, version 2.32* I take consentyx and I am able to get my medication over night if I choose. It’s easy and its quick. Great app! ### 5/5 — Great App *2021-01-29, version 2.29* I just Love this App!! The customer service & Pharmacists are great too. The App makes it so easy to refill my specialty medications from my Doctors. It is very informative & accurate. I haven’t had any problems with the App. Their Customer Service Dept. will call or leave messages when they haven’t heard from me. I appreciate that. When I do talk to customer service & Pharmacists, they all have been very helpful in getting my order to me ASAP. They have shown kindness to me personally with professionalism. I would recommend Everyone to use them because of their accuracy in your special medication orders & getting them to you in a timely manor. The App is a Great one, even for information on medications. ### 5/5 — Easy to use *2020-07-18, version 2.23* I like the reminders and how easy it is to navigate through the app. Like the home delivery also. I would suggest others to use the CVS app as well. ### 5/5 — Seamless *2020-03-13, version 2.21* I’ve been using CVS & CVS Specialty for 2 years, as my employer made CVS their preferred prescription provider 2 years ago. Using the online apps, it had been nothing but seamless during the entire 2 years. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*