# CWLite — ConnectWise Manage Light

> ConnectWise Manage Light (iPhone/iPad app by Keith Flannery.)

- Source: https://appshunter.io/ios/app/cwlite/id6761128989 (this page in markdown: same URL + `.md`)
- Developer: [Keith Flannery](https://appshunter.io/developer/1887914150)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 26.0 · 16 MB
- Languages: American English
- Released: 2026-03-26
- Data updated: 2026-05-16
- User reviews in markdown: https://appshunter.io/ios/app/cwlite/id6761128989/reviews.md

## What is CWLite?

Manage Tickets
View, search, and update your assigned tickets. Create new tickets, change statuses, add notes, and log time entries - all from your phone or iPad.

Stay Connected
Add discussion or internal notes with email options. View the full conversation history on any ticket. Call or message contacts directly via phone or Microsoft Teams.

Track Your Time
Log time entries with start/end times and notes. See hours budgeted vs. actual at a glance.

Automatic Visit Detection
CWLite uses background location to detect when you arrive at and leave a job site. Assign visits to tickets with a tap -- automatically creating time entries and notes.

Technician Map
See where your team is in real time. Dispatchers and technicians get a live map view of all active techs with location and last-update time.

Push Notifications
Get instant alerts when tickets are created, updated, assigned, or closed. Tap a notification to jump straight to the ticket.

Works Offline
Contacts and reference data are cached locally so you can keep working even without a connection. Data syncs automatically when you're back online.

Enterprise Ready
Supports Microsoft Azure AD single sign-on, Intune mobile device management, and two-factor authentication.

Browse Contacts
Search company contacts, view phone numbers and emails, and reach out with one tap.

Requirements
CWLite requires a CWLite server instance connected to your ConnectWise PSA environment. Contact your administrator to obtain your server URL and login credentials before getting started.


## Version history (last 4 releases)

### 1.3 — 2026-03-30

• Improved data freshness indicator — now updates in real-time and takes up less screen space
• Fixed location tracking reliability — better background detection, state persistence, and thread safety
• Fixed visit recording — resolved encryption key recovery and data persistence issues after login
• Improved data sync — excluded deleted companies and filtered company types correctly
• Various stability and performance improvements

### 1.2 — 2026-03-30

• Project tickets — Browse, view details, and track time on project tickets in a new dedicated tab.
• Push notifications — Get notified when customers update your assigned tickets, with company name and latest note preview.
• Background refresh — Tickets and notifications refresh silently in the background so data is ready when you open the app.
• Clear all notifications — Quickly dismiss all notifications at once.
• Simplified sign-in — Enter your company name instead of a full server URL. The app automatically connects to the right server.
• SLA display fixes — SLA status now correctly detects when an SLA is assigned, shows the SLA name, displays breached time as negative values, and highlights overdue metrics in red.
• Location tracking reliability — Fixed an issue where location tracking could appear active but not function after the app was closed or restarted. Tracking now resumes automatically on launch.
• Stale visit cleanup — Visits left open from a previous session are now properly finalized on restart instead of hanging indefinitely.
• Improved notification details — Notifications now show company and contact info.
• Note form improvements — Better UX when adding notes to tickets.
• Privacy policy — Updated privacy policy link.
• Stability and performance improvements.

### 1.0.1 — 2026-03-27

• Push notifications when customers update your assigned tickets
   • Notification badges show unread count
   • Tap a notification to view the ticket and mark it as read
   • Company name and contact name shown on notifications
   • Mark all read and clear all notifications
   • Background refresh keeps data up to date
   • Improved offline handling with automatic retry
   • Contacts directory with company sites and phone numbers

### 1.0 — 2026-03-26

No release notes.

## Related topics

[cwlite](https://appshunter.io/ios/topics/cwlite)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-16.*