# CX-Mobile — Smart user Xperience in motion

> Smart user Xperience in motion (iPhone/iPad app by CC Expertise Ltd.)

- Source: https://appshunter.io/ios/app/cx-mobile/id6476621364 (this page in markdown: same URL + `.md`)
- Developer: [CC Expertise Ltd](https://appshunter.io/developer/1460834064)
- Category: Productivity, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 52 MB
- Languages: English
- Released: 2024-02-07
- Data updated: 2026-08-14
- User reviews in markdown: https://appshunter.io/ios/app/cx-mobile/id6476621364/reviews.md

## What is CX?

Introducing CX Mobile, the all-in-one companion for your Genesys Cloud CX contact center—built to keep your teams connected and productive, wherever they are. Seamlessly blending power and portability, CX Mobile lets agents and supervisors take full control of every customer interaction right from their smartphone.

Unified Voice & Messaging
Handle inbound and outbound calls plus chat, SMS, and social messaging in a single, WebRTC-powered interface—no switching apps required.

Real-Time Visibility & Control
Monitor queues, view agent status, and adjust routing rules on the fly. Supervisors can coach live calls, whisper into agent conversations, or barge in instantly.

Flexible Work-Anywhere Experience
Whether you’re in the office, at home, or on the road, CX Mobile delivers the same enterprise-grade security, compliance, and functionality you rely on.

Intuitive, Streamlined UI
A modern, responsive design ensures that even the most complex contact-center tasks are just a tap away. From prioritizing high-value customers to tracking performance metrics, everything you need is right at your fingertips.

Empower your people. Elevate your customer experience. With CX Mobile, Genesys Cloud CX goes wherever business—and opportunity—takes you.


## Version history (last 4 releases)

### 2.2.6 — 2025-05-02

Features:
• Faster phone selection: automatically preselects the user’s default phone

Improvements:
• Smoother navigation: moving through lists feels more responsive

Bug Fixes:
• More stable: fixed a few issues so the app runs smoother without unexpected crashes
• Voicemail you can trust-read/unread status always shows correctly and new messages sync reliably
• Instant time-off updates: icon changes immediately when you mark requests as read
• Documents refresh properly: see your saved changes right away

Thanks for using CX-Mobile! If you enjoy this update, please consider leaving us a review.

### 2.1.46 — 2024-08-07

- UI improvements

### 2.1.41 — 2024-06-11

- Bug fixes

### 2.1.35 — 2024-02-07

No release notes.

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## Related topics

[3cx communications system](https://appshunter.io/ios/topics/3cx-communications-system) · [ccei mobile](https://appshunter.io/ios/topics/ccei-mobile) · [genesys cloud](https://appshunter.io/ios/topics/genesys-cloud)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*