# CXi Agent — Unified CX Agents Interface

> Unified CX Agents Interface (iPhone/iPad app by Ozonetel Comunication Pvt Ltd.)

- Source: https://appshunter.io/ios/app/cxi-agent/id6738052088 (this page in markdown: same URL + `.md`)
- Developer: [Ozonetel Comunication Pvt Ltd](https://appshunter.io/developer/1779087546)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 12.4 · 17 MB
- Languages: American English
- Released: 2025-09-09
- Data updated: 2025-12-06
- User reviews in markdown: https://appshunter.io/ios/app/cxi-agent/id6738052088/reviews.md

## What is CXi Agent?

Ozonetel Agent Toolbar brings every essential contact-center tool into a single lightweight app — empowering agents to handle voice and chat interactions with speed and accuracy

What it does
- Handle live voice calls and chat conversations from one interface
- Place and receive auto-dialer outbound calls directly from the app
- Apply call dispositions quickly to close interactions and update workflows
- Support all campaign modes: Manual, Inbound, Blended, Preview, Progressive, Predictive
- Personal dashboard with agent performance metrics and daily summary
- Call history & chat history for follow-ups
- In-app internal calling so agents can talk to each other and get quick help
- Supervisor notifications
- AI agent assist for calls & chats
- Supports SIP and Phone login

Why teams love it
- Reduces context switching — voice, chat and disposition workflows in one place
- Faster wrap-ups & higher agent productivity with instant dispositions and auto-dial support
- Built for reliability — designed for high-volume contact-center operations
- Simple to deploy and integrates with your existing Ozonetel account (SSO/enterprise login)

Security & data
Requires authenticated Ozonetel account for access
Admin controls for supervisor rights and access to team dashboards


## Version history (last 2 releases)

### 2.0 — 2025-12-06

Bug fixes and Performance improvements

### 1.1 — 2025-09-09

No release notes.

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## Related topics

[cxi agent](https://appshunter.io/ios/topics/cxi-agent) · [cxi app](https://appshunter.io/ios/topics/cxi-app)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2025-12-06.*