# CXone Connect

> AI conversational agent for IT support within a cloud contact center platform. (iPhone/iPad app by inContact, Inc.)

- Source: https://appshunter.io/ios/app/cxone-connect/id1586186063 (this page in markdown: same URL + `.md`)
- Developer: [inContact, Inc](https://appshunter.io/developer/669261800)
- Category: Productivity
- Price: Free
- Rating: 1.86/5 from 22 App Store ratings · 9 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 24 MB
- Languages: English
- Released: 2021-10-01
- Data updated: 2026-06-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/cxone-connect/id1586186063/reviews.md

## What is CXone Connect?

NICE, the cloud contact center software leader introduces the CXone Connect App.
CXone Connect App provides conversational AI agent for IT Support.

## Key features

- Conversational AI agent
- IT support assistance
- Streamlined helpdesk operations
- Cloud contact center integration

## Recent user reviews (9 of 9)

All indexed reviews: https://appshunter.io/ios/app/cxone-connect/id1586186063/reviews.md

### 1/5 — Won’t load at all

*2025-11-12, version 1.40*

It just spins

### 1/5 — Won’t open

*2025-06-15, version 1.40*

Cant even open the app

### 1/5 — Doesn’t work

*2025-06-09, version 1.40*

App just keeps cycling. Won’t even open on my IPhone 14 pro

### 1/5 — app error

*2024-11-08, version 1.40*

not loading

### 1/5 — Doesn’t not load

*2024-10-15, version 1.40*

Please fix the app

### 1/5 — Just spinning…

*2024-05-20, version 1.40*

Doesn’t load…

### 1/5 — Never loads

*2023-12-22, version 1.40*

Uninstalled and reinstalled 3x, nothing ever loads.

### 1/5 — Fail

*2023-10-20, version 1.40*

Doesn't ever load up

### 1/5 — Won’t load

*2023-10-18, version 1.40*

Doesn’t load at all

## Frequently asked questions about CXone Connect

### What is CXone Connect?

CXone Connect provides a conversational AI agent designed to assist with IT support inquiries. It is part of NICE's cloud contact center software offerings.

### What devices does CXone Connect support?

CXone Connect is available for iPhone and iPod devices. It is not currently listed for Android or other platforms.

### Is CXone Connect free to use?

Yes, CXone Connect is offered for free. There are no in-app purchases or subscription fees associated with this application.

### How often is CXone Connect updated?

The latest version, 1.40, was released on November 9, 2022. Updates are provided by the developer, inContact, Inc.

### What is the age rating for CXone Connect?

CXone Connect has an age rating of 4+. This indicates it is suitable for users of all ages.

### Does CXone Connect have ads?

No, CXone Connect does not contain advertisements. The application is ad-free.

### What kind of AI does CXone Connect use for IT support?

CXone Connect utilizes a conversational AI agent to handle IT support requests. This allows for automated and interactive assistance.

### What is the user sentiment for CXone Connect based on ratings?

Based on 22 ratings, CXone Connect has an average rating of 1.9 stars. This suggests a generally negative user sentiment.

## Version history (last 5 releases)

### 1.40 — 2022-11-09

- ui bug fix

### 1.39 — 2022-09-21

-Mobile call detection

### 1.38 — 2022-07-12

-Login improvements

### 1.37 — 2022-07-11

-SSO integration

### 1.36 — 2022-05-03

-Reset closes conversation
-Allow more users to change brands

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## Related topics

[cxone connect](https://appshunter.io/ios/topics/cxone-connect) · [cxone](https://appshunter.io/ios/topics/cxone) · [nice cxone](https://appshunter.io/ios/topics/nice-cxone) · [ctonline](https://appshunter.io/ios/topics/ctonline) · [ncontracts](https://appshunter.io/ios/topics/ncontracts)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-04.*