# Cytracom Mobile

> Mobile UCaaS platform for business calls, messaging, and shared inboxes. (iPhone/iPad app by Cytracom.)

- Source: https://appshunter.io/ios/app/cytracom-mobile/id1446693134 (this page in markdown: same URL + `.md`)
- Developer: [Cytracom](https://appshunter.io/developer/556729488)
- Category: Productivity, Utilities
- Price: Free
- Rating: 4.10/5 from 873 App Store ratings · 64 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 69 MB
- Languages: American English
- Released: 2019-05-01
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/cytracom-mobile/id1446693134/reviews.md

## What is Cytracom Mobile?

Bring your business line with you, wherever you are! Cytracom Mobile brings the power of our cloud-based UCaaS communication platform to your iOS Device. Simply log in with your Cytracom account credentials and start connecting.

TAKE CONTROL OF YOUR PHONE CALLS
- Make and receive business calls from your personal device. 
- Seamlessly merge, split, and transfer calls to keep your communication efficient - even on the go. 

CONNECT FASTER WITH BUSINESS MESSAGING
- Connect with people in their favorite way - through text - all from your business line.
- Collaborate with teammates using Rooms and Direct Messages.

SHARED INBOXES: ONE VOICE. ONE THREAD.
- Now, customers can reach you through a single business line while your team joins forces behind the scenes.
- Collaborate privately with internal messages and mentions.
- Know which internal team members are active, and when they are viewing or responding to a Shared Inbox.
- Priority tags help you prioritize your client conversations.

CHECK VOICEMAIL AT A GLANCE
- Read your voicemails on the go with Voicemail Transcription.
- Listen to voice messages and manage your voice mailbox from anywhere.   

New to Cytracom? Cytracom is a UCaaS provider focused on meeting the needs of the small-to-medium business landscape with advanced communication solutions. Check out https://www.cytracom.com/partners/locate-a-partner to find a partner. Looking to partner and sell Cytracom? Check out https://www.cytracom.com/partners/partner-program to get in touch.

## Key features

- Make/receive business calls on mobile
- Business text messaging
- Voicemail transcription
- Shared inboxes for teams
- Call merging, splitting, and transferring
- Direct messaging and rooms

## What do users think of Cytracom Mobile?

Overall sentiment: negative

**Pros**

- 🚀 Simple and easy to use
- 📞 Reliable call quality
- 🔒 Secure communication

**Cons**

- 🐛 Frequent crashes and bugs
- 📵 Unreliable connectivity and dropped calls
- 🔇 Poor voice transcription and voicemail issues
- 🤖 Clunky and unintuitive user interface
- 🔍 Missing key features like contact management

**Commonly reported bugs**

- Calls dropping mid-conversation
- Voicemail transcription not working
- Frequent log-outs and login issues
- Inability to attach photos to conversations

**Most requested features**

- Add support for iPad and multi-tasking
- Improve text messaging and file sharing capabilities
- Implement reliable do-not-disturb and out-of-office features
- Enhance call handling and transfer functionality

## Recent user reviews (10 of 64)

All indexed reviews: https://appshunter.io/ios/app/cytracom-mobile/id1446693134/reviews.md

### 1/5 — Poor performance

*2026-02-05*

Voice transcription is never worked. When I go to listen to Voice Mail The volume is always muted or at zero. There have been a couple times. I thought it was a person call me and just never left a message. they have also been times where my phone didn’t ring and I only noticed when I see a missed call or a new voice message.

### 1/5 — Terrible App - have complained multiple times to manufacturer

*2025-12-09*

This app is bad.  Granted, SIP applications are tough.  However, when I compare this to MS Teams it is POOR.  For example: 1) Want to see a phone number in the history?  Odds are this isn’t your day.  Maybe close and reopen this app.  Or tomorrow might be better.  2) Text messaging from this app is clunky.  It feels like the app is TRYING to draw the screen but can’t (Electron?). 3) The contacts search doesn’t.  4) Don’t even get me started on the phone call quality.  I’m a 20+ year veteran of networking, I know SIP protocol, and there is just NOT a combination that works reliably.  Alternate SIP ports, TCP mode, it’s all pretty bad.  The days have come and gone where you can trust the endpoint to have reserved bandwidth.  The developers need to go back to the drawing board.

### 3/5 — It’s okay

*2025-05-15*

I wish this app would consistently work with headphones. I find I have to switch the audio to the phone then back to my Bluetooth headphones while on a call to get it to play in both sides. Happen across different brands.

### 1/5 — worst company ever

*2023-10-21, version 23.25*

unethical. horrible products horrible service

### 1/5 — App crashes when attaching photos to conversations

*2023-09-18, version 23.25*

Can’t add photos to a convo. App immediately crashes as soon as you tap “Choose”.

### 2/5 — Missing numbers

*2023-03-29, version 23.9*

I am missing the 4, 7, and * on the dial pad.  It may have happened after the recent iOS update.

### 1/5 — Big yikes

*2023-03-09, version 23.9*

Even with the recent updates, there are so many issues. 

- Constantly logged out mid-call
- Unable to transfer (loading signal) 
- Voicemail transcription not loading 
- Voicemails not sending to email 

We’ve worked with Cytracom support so many times over the last year and their resolutions never seem to last long. Our office staff is resorting to using their personal cell phones, sans app, frequently just to keep things running. 

I’m pleased to say we’re demo-ing with other vendors. The day cannot come soon enough for our staff.

### 2/5 — 😡

*2023-01-25, version 22.50*

Do

### 2/5 — Far from the best

*2023-01-10*

Physical phone is great, app is one of the worst I’ve used. 

The customer support is great, best in the business. 

The physical in-office phone works properly. No problems with call forwarding or conference calls. 

Standard options don’t exist. There is no “out of office” functionality, you have to-record your messages from scratch. 

The app is just horrible. Listening to voicemail only works 40-50%. Similar results with calling. I have to reinstall the app almost weekly. 

In conclusion: the customer support can get you through the rest of Cytracom’s failings. I used Ring Central a decade ago, and it was much better than Cytracom. I would not recommend them for a small business owner.

### 4/5 — Poor Contacts option

*2022-02-19*

I use both the desktop version and mobile version. I was able to add business contacts in the desktop version but it does not carry over when I login to the mobile app. The mobile app only allows you to have the extensions from our company or add all of your personal contacts from my cell phone. I don’t like having my personal contacts included on the app. Wish you would allow adding other contacts in the mobile app.

## Frequently asked questions about Cytracom Mobile

### What does Cytracom Mobile do?

Cytracom Mobile brings your business's cloud-based communication platform to your iOS device. It allows you to make and receive business calls, send text messages, manage voicemails with transcription, and collaborate with your team through shared inboxes and direct messages, all from your business line.

### What are the key features of Cytracom Mobile?

Key features include making and receiving business calls on your personal device, seamless call management (merge, split, transfer), business text messaging, team collaboration via Rooms and Direct Messages, Shared Inboxes for unified customer communication, and Voicemail Transcription for easy voicemail management.

### Is Cytracom Mobile free to use?

The app itself is free to download and use, but it requires a Cytracom account. Cytracom is a UCaaS provider, and access to its platform is typically part of a business subscription service. You will need to log in with your existing Cytracom credentials.

### Who is Cytracom Mobile for?

This app is designed for small to medium-sized businesses that utilize the Cytracom UCaaS platform. It's ideal for employees who need to stay connected and manage business communications efficiently while on the go, ensuring a consistent business presence.

### How does the Shared Inbox feature work?

Shared Inboxes allow multiple team members to manage incoming customer communications through a single business line. Your team can collaborate privately with internal messages and mentions, see who is active, and prioritize client conversations with priority tags, ensuring a unified customer experience.

## Version history (last 5 releases)

### 26.8.2 — 2026-08-21

• Improved app stability with fixes for our most commonly reported crashes.
• Temporarily removed the in-app Do Not Disturb setting while we improve how incoming calls are handled when DND is enabled.
• Expanded behind-the-scenes telemetry to help us better understand app usage, performance, and reliability.

### 26.8.1 — 2026-08-07

• Paste phone numbers directly into the dialpad for faster calling.
• Copy phone numbers, email addresses, and other details from contacts.
• Copy voicemail transcripts for easy sharing or reference.
• Fixed an issue that prevented calls from being placed through the app from Apple Contacts.
• Improved behind-the-scenes telemetry to help us better understand performance and reliability.

### 26.7.2 — 2026-07-31

Remove 'Audio Loss' alert during calls.

### 26.7.1 — 2026-07-24

• Added support for the Parking Lot calling feature. (New UI)
• Improved the Edit Contact screen for a cleaner, more intuitive experience. (New UI)
• Made call controls such as hold, mute, transfer, and swap more reliable when managing multiple calls.
• Smoothed transitions between tabs to reduce visual stutter. (New UI)
• Fixed an issue where avatars did not refresh after being changed elsewhere.
• Improved behind-the-scenes diagnostics to help us identify call quality and network-related issues more quickly.

### 26.6.2 — 2026-07-03

Messages now load additional history automatically as you scroll, with pull-to-refresh still available as a fallback.
Fixed biometric login prompts for some Unity SSO users.
Fixed call route selection during onboarding.
Improved SIP re-registration behavior to help keep calling more reliable.

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## More apps by Cytracom

- [ControlOne Mobile](https://appshunter.io/ios/app/controlone-mobile/id1666090887)

All apps by Cytracom: https://appshunter.io/developer/556729488

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*