# Daikin e-Care > Daikin e-Care facilitates installation, configuration, and troubleshooting of Daikin heating systems. (iPhone/iPad app by Daikin Europe.) - Source: https://appshunter.io/ios/app/daikin-e-care/id1314918195 (this page in markdown: same URL + `.md`) - Developer: [Daikin Europe](https://appshunter.io/developer/487656143) - Category: Utilities, Productivity - Price: Free - Rating: 4.00/5 from 5 App Store ratings · 4 written reviews indexed - Age rating: 4+ - Requires: iOS 15.6 · 214 MB - Languages: American English, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Greek and 13 more - Released: 2017-12-05 - Data updated: 2026-08-15 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/daikin-e-care/id1314918195/reviews.md ## What is Daikin e? The Daikin e-care app can be downloaded for free but can only be accessed with an approved Stand By Me account. The app includes the following functionalities: My installations This part allows the installer to register an installation within seconds. Manual input is minimized thanks to a smart QR code scanner that enables the app to find the product name and serial number of each scanned unit. The commissioning document can be uploaded by simply taking a picture with any mobile device. GPS tracking allows the app to recognize the location of the installation instantly. The app is connected with Stand By Me, so all installations registered via the app will be shown in the installation database of the professionals Stand By Me account. e-Configurator Quick configuration of the settings of your heating system. The app is fit for the Daikin’s heat pump range. To start the e-configurator, you can either scan the QR code of the nameplate, either type the productname of the unit. The parameter setting can be done on an ‘easy mode’, which is the default setting, or an ‘advanced mode’. In a first tab, the parameters which are ‘system-related’ are being defined in a few clicks. In a second tab, the settings related to space heating are set. Depending on your solution, a Domestic Hot Water tab is also available. In just 8 to 10 clicks, all settings of the heat generator are being defined and in a last tab, you can find an overview of all settings. The changed settings are being highlighted. You can save the settings as pdf or store them on a USB memory stick or SD card for the new Altherma 3 generation units. Note that the Daikin e configurator is available as app and web-application. In case you have no possibility to connect a USB memory stick on your tablet or smartphone, the configuration can be done from your PC. e-Doctor The Daikin e-Doctor is a mobile application, that guides service technicians during troubleshooting, component check and repair of Daikin units. Technical data and a link to the Daikin Business Portal are included in the app. You can use your Daikin Business Portal account to log-in to only access e-Doctor. In case you need full e-Care functionality log-in with your Stand-By-Me account. The e-Doctor is an on-line application and needs continuous connection to the internet. Therefore, you need WiFi or mobile data to be able to use it. ## Key features - Register installations with QR code scanning - Configure heating system settings (easy/advanced) - Troubleshoot Daikin units with e-Doctor - Upload commissioning documents - Save settings as PDF or to USB/SD card ## Recent user reviews (4 of 4) All indexed reviews: https://appshunter.io/ios/app/daikin-e-care/id1314918195/reviews.md ### 1/5 — Application *2025-08-30* L’application ne fonctionne pas dommage pas au point encore **Developer response:** Bonjour, nous sommes désolés d'apprendre que vous rencontrez des problèmes avec l'application. Pourriez-vous nous contacter à l'adresse e-mail standbyme@daikineurope.com pour nous expliquer les problèmes rencontrés ? Nous ferons de notre mieux pour résoudre votre problème au plus vite. Merci pour votre retour. ### 5/5 — Génial la partie Pro Assist *2023-12-18* La Hotline Daikin a réalisé un outil d’aide technique à travers cette application. Partie Pro Assist’. Ne pas hésiter à l’utiliser ### 4/5 — dailin *2023-05-23* appli fonctionne plus!! ### 1/5 — Impossible d’accéder aux notices *2021-03-11* Impossible d’accéder aux notices ou a l’air e-doctor, la page reste blanche après le choix du code erreur ## Frequently asked questions about Daikin e ### What is Daikin e-Care used for? Daikin e-Care is used by installers and technicians to register new Daikin heating system installations, configure system settings through an e-Configurator, and guide troubleshooting with the e-Doctor feature. ### How does Daikin e-Care help with installations? Installers can register new installations quickly by scanning QR codes on Daikin units to automatically capture product names and serial numbers. The app also allows for easy uploading of commissioning documents via mobile device photos and uses GPS tracking for installation location. ### Can Daikin e-Care configure heating system settings? Yes, the e-Configurator within Daikin e-Care allows for quick configuration of settings for Daikin's heat pump range. Users can choose between an 'easy mode' or an 'advanced mode' for system-related, space heating, and domestic hot water settings. ### What is the e-Doctor feature in Daikin e-Care? The e-Doctor is a feature within Daikin e-Care that guides service technicians through troubleshooting, component checks, and repairs of Daikin units. It provides technical data and links to the Daikin Business Portal. ### Does Daikin e-Care require an internet connection? The e-Doctor feature is an online application and requires a continuous internet connection via WiFi or mobile data. However, other functionalities like configuration saving may not require constant connectivity. ### What devices is Daikin e-Care compatible with? Daikin e-Care is available for iPhone and iPad devices. It is designed for use on iOS platforms. ### How often is Daikin e-Care updated? The latest version of Daikin e-Care is 11.5.1, which was last updated on August 13, 2026. This indicates a history of regular updates to the application. ### Is Daikin e-Care free to download? Yes, Daikin e-Care can be downloaded for free. However, access to its full functionalities requires an approved Stand By Me account. ## Version history (last 5 releases) ### 11.5.1 — 2026-08-13 Bug fixes and general improvements ### 11.5.0 — 2026-08-06 Bug fixes and improvements ### 11.4.1 — 2026-07-10 Bug fixes and improvements ### 11.4.0 — 2026-07-02 Bug fixes and improvements ### 11.3.1 — 2026-05-27 Bug fixes and improvements ## More apps by Daikin Europe - [Madoka Assistant](https://appshunter.io/ios/app/madoka-assistant/id1375504518) - [ONECTA](https://appshunter.io/ios/app/onecta/id1474811586) - [Daikin AR Experience](https://appshunter.io/ios/app/daikin-ar-experience/id1481175019) - [DC+ Fallback control](https://appshunter.io/ios/app/dc-plus-fallback-control/id1496155727) - [DC+ Edge connect](https://appshunter.io/ios/app/dc-plus-edge-connect/id1496166021) All apps by Daikin Europe: https://appshunter.io/developer/487656143 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*